Why is everyone smiling in this photograph? Because this is the room we walked into in the morning:
As the caption says, we’re used to this, it’s the normal tent card rectangle table thing. However, this group has known each other too long and has too great an obsession with learning from each other, and seeing us convene this way was too hard:
So Regina brought up the idea of an immediate room reconfiguration, and I seconded the motion by saying,”let’s get up and do it!” So we did it.
We come into rooms , environments, experiences like this all the time, where there’s a pre-set way of doing things, and it feels a little bit like we’re actors in a play whose script we didn’t write. This is where the patient comes in, they’re not actors in the script. They’re the audience, and they can ask for whatever they want. And that’s why they change everything.
Amy Tenderich @AmyDBMine told a personal story about the lack of a true “care team” in health care – one of the most knowledgable people about diabetes in the United States talked about how she still has to create and maintain her team, it is not there for her, a stark contrast from her upbringing in an integrated health system (she is from the bay area), where coordination and collaboration was the norm, in her experience. Lygeia Ricciardi @lygeia told a very compelling story about how the physicians involved in her birth experience did not support some of her support choices. In both of these points, it’s important for the physicians in the room to listen for understanding rather than agreement – there are a lot of pearls in these experiences and most patients do not make or want to make choices that are misinformed. Sometimes their choices are more informed than their physicians’ choices on their behalf. That’s what I learned yesterday.
More photos below, the group present , including @epatientdave @reginaholliday @katekson @adrane was an incredibly thoughtful and experienced set of health and business professionals and people who brought more than knowledge, they brought the ability to care. Oh, I didn’t get a list of attendees Twitter handles so if you were there and wanted to add your info and/or impressions, please do so in the comments! Of course, even if you weren’t there, let me know what you think.