I recently returned from Vancouver, BC, where I was able to attend the International Summit on Redesigning the Office Practice , hosted by the Institute for Healthcare Improvement. I tended to drift toward the sessions that focused on LEAN transformations in primary care, with a lot of impressive teaching about impressive work in a host of organizations.
At very large conferences like this one is, it’s useful to spend time with innovation happening within your own organization, which is the case with the session called “New Challenges, New Tools, New Work, and New Outcomes,” facilitated by Leslie Francis, MBA/MHA, and taught by Kathleen Mayer, MD and Michael Pate from Kaiser Permanente, Colorado, and Kellie Takashima, NP, Kaiser Permanente, Hawaii. Jack Cochran, MD, CEO of The Permanente Federation, was also present with us and added insights for the audience.
I’m glad I attended because the talk was a reminder that visiting any organization at a point in time is just that – a point in time. See for yourself in the slides below – the problems that we thought were problems the last time we checked in may have been solved the day after we left….