The Open Secret of Success (Toyota): Financial Page: The New Yorker

Thanks to Gilles Frydman for spotting this and sending it to me. It’s one of the best summaries I have seen of Toyota’s success to date. I like both the summary and the fact that patient centered leaders like Gilles are aware that I’m interested in the application of these concepts to health care.

Enjoy, and see what you think – what are your questions about using this approach in health care?

The Open Secret of Success: Financial Page: The New Yorker

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