Site 3, after New York and Boston will be California. Josh and I will be spending time with Partners Kaiser Permanente and California Healthcare Foundation, as well as several care providers in a shadowing capacity.
As the subject of the post states, these awards, what some consider the Oscars of e-Health, have been published.
In the interest of creating the best person/user/patient/consumer experiences, the awardees listed provide a nice reference point for those looking to talk with organizations who serve their customers well online.
I know that both organizations spend a considerable amount of effort in involving their members in the usability of their web sites, and caring that they are usable. Maureena Moran is the Executive Director of Web Services and Enterprise Information Management at Group Health Cooperative, and she allowed me to share the kudos she gave teams at Group Health:
Kudos to the entire web team, including Web Services and ISD’s Web Development and Systems Integration Groups, in particular, for their undying commitment to defining, designing, and developing the best online services for Group Health’s customers!
We also won the top design award — Best Site Design — for a Medical Practice/Clinic. Kudos to Judy Hucka and her team, including our lead web designer Stacy McCauslin, and the entire User Experience team for their commitment to using the best internet design standards for ease-of-use and simple navigation.
I think having a web services team of any size is one of the most potent drivers of patient-centered care processes across all aspects of a practice. The skill and talent they bring to understanding what patients want when they are physically present as well as when they are not is priceless.
The title of the conference as “Focus on the Practice- Challenges, Choices and Change.” In complete honesty, my assumption was that I was going to learn about the challenges and difficulties of smaller practices in supporting the most current models of care. I did learn about some of that; however, my assumption was proven mostly faulty after seeing the presentations. What I learned about was about how smaller practices are actually not only getting there, but shining a light onto the rest of medical care through innovation.
I saw multiple examples of practices examining their care processes carefully and making improvements in the flow of information (even using LEAN-Toyota Management-waste reduction techniques).
This is one step below an Omnivore, and I think based on the fact that I don’t watch TV shows on anything other than a TV (who has the disk space for these things). I certainly fit in the demographic described.
I can relate this to my sabbatical experience in that as I have visited new places (or even familiar places), people refer to me someone who’s a bit of a technophile (or even “geek doctor”). None of the words are meant in a pejorative way, and all are from people with whom I share mutual respect. In actuality though, technology doesn’t really excite me, or even impress me the way that improving systems and people’s ability to do things does.
In much of the work I have been doing around the Toyota Management System, there’s been a great emphasis on only using tried and true technology. Paper is a great way to organize one’s self, and I am finishing up the paper-based visual system for my work here. It’s great, and I’ll be posting it soon. My workplan focuses very little on installing technology and more on transforming care.
How I do relate to technology is that I want to understand everything it does, and I enjoy mastering it, so that I can have access to the most useful tools around. That’s more change agent than it is technophile, I would say, so I’ll substitute “Connector” in conversations from now on:
Connectors combine a sense that information technology is good for social purposes with a clear recognition that online resources are a great way to learn new things.
I wouldn’t normally devote a whole blog post to one feature of Mac OS X Leopard, but this one really deserves it.
Data detectors is a huge innovation and something I would love to see in all kind of systems. The blog below beat me to laying out how they work. They really are incredible, though. Imagine having these in an electronic health record, where an abnormal finding or the result of a patient’s entry into a health risk appraisal could be detected automatically and advise on next steps based on evidence.