What a special treat to receive this in the (regular, not electronic) mail – it’s the Year in Review for the Kaiser Permanente Innovation Consultancy (@KPInnovation).
The consultancy is special to me because I’ve known it since before I was at Kaiser Permanente, when I visited the brand new Garfield Innovation Center and the IC’s new Director, Chris McCarthy (@McCarthyChris) walked us through prototypes of what later became Med-Rite.
In 2015, finally, I embedded myself into one of the Innovation Consultancy design teams for KP Lantern (many posts on that here, try this one: Next in health care: The human revolution ). And it was… the best opportunity ever to explore total health for the people we serve. I’d say once in a lifetime, but that would mean it’s not going to happen again 🙂 .
The Innovation Consultancy is a component of the Kaiser Permanente innovation system, that includes the Center for Total Health (@KPTotalHealth) and the Garfield Center (@KPGarfield) as well as a lot of other components. These are the things that help doctors, nurses, and all health professionals bring empathy, passion, and design thinking to understand and solve the problems of our members and society.
I can’t repost the actual review here because it contains protected information about our members. If you are an employee of Kaiser Permanente, contact me and I’ll point you to a digital copy on our internal network.
However, since the pull quote is mine, I am going to repost that here. And because it’s true.
I hope every doctor and nurse in every health system experiences a generational change like this in their career, because they were supported in listening.