I facilitated a session with Helga Rippen, MD (and PhD, MPH, FACPM) on patient engagement (I’ll say “inclusion” also) in innovation. What was interesting for me was that I found examples where our Center, had, in fact participated in innovating in patient and family inclusion:
Left: Kaiser Permanente Innovation Retreat – Member Panel; Right: Center for Total Health Transgender Healthcare Dialogue
Helga brought along a handy framework:
The Role of Innovation Centers in Engaging Patients/Consumers
Innovation isn’t always a new device or process
What I learned is that we have done things to change the landscape of patient and family involvement, which further stimulates a more efficient, compassionate, high quality health system. That’s a great reflection.
When we speak of the value of innovation centers in the health system, sometimes it’s not a new device or process that moves us into the future, it’s inclusion.
I’d like to point out another innovations going on here – take a look at the healthy meeting approach, both the networking on foot, and the food. The Center for Total Health is implementing Kaiser Permanente’s healthy food guidelines (Thanks Erin Meade – @erinm81 ), and are embarking on the journey to be the organization leader in waste diversion from landfills (Thanks Yen Greene – @yengreene ).