PFCC VisionQuest: Patient and Family Centered Care as the New Operating System for Health Care – May 10, 2013

As the title of the post says, PFCC (@PFCC_) is coming to Washington, DC, specifically to the Kaiser Permanente Center for Total Health (@kptotalhealth), led by Tony DiGioia III, MD, orthopedic surgeon extraordinnaire and patient and family involvement champion.

We got to meet Tony when he presented his work with the launch of the Triple Aim book (see: Pursuing The Triple Aim Book Launch Event, at Kaiser Permanente Center for Total Health | Ted Eytan, MD) and we’ve liked it (and Tony) ever since. Let’s just say that for someone as accomplished as he is in his field and with the humility he brings to what he does, it’s hard not to. The patients and families who are involved in their care through this work liked it long before that.

From the chapter in the Bisognano/Kenney book:

Every industry must listen to the end user,” he says. “No industry that has sur- vived has failed to focus on the end user. And in health care we don’t do that. The industry cannot survive in the current model if we follow a path where we do not listen to the end user and engage them in the design of new approaches. You can’t go wrong with a focus on patients and families. You just can’t.”

I’m drawn to this work because of the heavy emphasis on shadowing and seeing things from the patient’s eyes (see: Go Shadow ↓). Tony does this in a more deluxe version than I do – his teams shadow across an entire care experience, rather than a visit to the medical office.

And in the VisionQuest event itself:

we use real patient stories, skits and live scenes throughout as part of the interactive learning experience to make sure that we are always viewing care through their eyes. We have people play the part of patients as part of the skits as well.

The date is May 10, more information and to register at the VisionQuest website. See you there.

Ted Eytan, MD