This post is a tad bit belated (compared to when I received the information, not compared to health care having this experience, it’s way ahead of it’s time there), however I think the data is useful. Now that Group Health Cooperative (@GroupHealth) has been sharing imaging results online with patents for about 15 months now (See: What Group Health Physicians are saying about sharing imaging test results with patients – 1 year later | Ted Eytan, MD), the question came up:
What percent of the studies that are shared online with patients are actually read online by patients?
This question is asked because if physicians are anxious/concerned about receiving more communication (email/phone/in person) about these studies and they know that they are mostly being read by patients and phone calls/emails are not going up, this is reassuring beyond the reassurance that patients are active participants in their care.
And the answer is: for patients who are registered for access to MyGroupHealth (about 62% currently), 2/3rds of results are read by the patient.
% potentially viewed % reviewed CT 53% 67% Fluoro* 76% 92% MRI 65% 76% Nuc Med 93% 54% U/S 65% 64% PET* 100% 75% Total: 64% 69% X-Ray 67% 67% Mammo 67% 65% Dexa 75% 80% Total: 67% 67% Overall: 66% 67%
* Not enough volume to accurately judge
So, 62% of the adult membership of Group Health Cooperative is signed up to use the MyGroupHealth portal, of those who are signed up and have an imaging study, about 2/3rds go online to review the result. That’s impressive. Theoretical focus group studies have shown that patients want to know (see: Now Reading: Patients want their radiology test results | Ted Eytan, MD). This experience shows that the studies aren’t theory.
Thanks to John Kaschko, MD, for providing this information and allowing me to share it.