A Personal Health Record now serving 4,000,000 registered users – Kaiser Permanente My Health Manager

In this presentation that I gave: “What does social media mean, in an integrated care system? A conversation at @KPGarfield | Ted Eytan, MD“, I rounded up from 3.93 million members using kp.org’s My Health Manager on Slide 7.

The 2Q-2012 data has since come out, and now it’s official.

4,020,271 Kaiser Permanente members are signed up to use their Personal Health Record, which is 63 % of the eligible membership. A picture is worth 4,000,000 words, so here’s the new image. Note that I changed the Y axis to accommodate future growth :).

Adoption of My Health Manager, the personal health record available on kp.org

When I joined Kaiser Permanente in 2008, there were 2.5 million members registered to use My Health Manager, no mobile access, and the slope of the growth was still increasing.

In a world where people have said that consumers aren’t interested in personal health records, I offer just two words to describe the image of adoption here: hockey stick.

You can read more at the national press release put out yesterday: Four Million People Choose Connectivity and Convenience with Kaiser Permanente’s Personal Health Record :

#333333; font-family: Verdana, Arial, Helvetica, sans-serif; text-align: left;">Through My Health Manager, members can view their medical record, #02339a; text-decoration: none;" href="http://xnet.kp.org/newscenter/pressreleases/nat/2010/070710ehrupsquality.html">email their providers, check lab test results, #02339a; text-decoration: none;" href="http://xnet.kp.org/newscenter/pressreleases/nat/2011/100411jdpowerrxaward.html">order prescription refills, and manage appointments from their computers or #02339a; text-decoration: none;" href="http://xnet.kp.org/newscenter/pressreleases/nat/2012/012412kporgmobileoptimized.html">handheld devices. In 2011 members signed on to My Health Manager more than 74 million times and took advantage of the website features in record numbers:

  • #333333; margin-left: 20px;">29.7 million lab results viewed online
  • #333333; margin-left: 20px;">12.2 million emails sent to providers
  • #333333; margin-left: 20px;">10 million prescriptions refilled
  • #333333; margin-left: 20px;">2.7 million appointments scheduled

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