A Personal Health Record now serving 4,000,000 registered users – Kaiser Permanente My Health Manager

In this presentation that I gave: “What does social media mean, in an integrated care system? A conversation at @KPGarfield | Ted Eytan, MD“, I rounded up from 3.93 million members using kp.org’s My Health Manager on Slide 7.

The 2Q-2012 data has since come out, and now it’s official.

4,020,271 Kaiser Permanente members are signed up to use their Personal Health Record, which is 63 % of the eligible membership. A picture is worth 4,000,000 words, so here’s the new image. Note that I changed the Y axis to accommodate future growth :).

Adoption of My Health Manager, the personal health record available on kp.org

When I joined Kaiser Permanente in 2008, there were 2.5 million members registered to use My Health Manager, no mobile access, and the slope of the growth was still increasing.

In a world where people have said that consumers aren’t interested in personal health records, I offer just two words to describe the image of adoption here: hockey stick.

You can read more at the national press release put out yesterday: Four Million People Choose Connectivity and Convenience with Kaiser Permanente’s Personal Health Record :

Through My Health Manager, members can view their medical record, email their providers, check lab test results, order prescription refills, and manage appointments from their computers or handheld devices. In 2011 members signed on to My Health Manager more than 74 million times and took advantage of the website features in record numbers:

  • 29.7 million lab results viewed online
  • 12.2 million emails sent to providers
  • 10 million prescriptions refilled
  • 2.7 million appointments scheduled


Ted Eytan, MD