Kaiser Permanente Case Study: @ the Intersection of Social Media, Reputation Management, and Customer Service by Vince Golla on Prezi

Kaiser Permanente Case Study: @ the Intersection of Social Media, Reputation Management, and Customer Service by Vince Golla on Prezi.

Nice overview by my favorite Prezi user, Vince Golla (@VinceGolla), from Kaiser Permanente, about the experience of the organization in using social media in reputation management and customer service – with some great examples.

4 Replies to “Kaiser Permanente Case Study: @ the Intersection of Social Media, Reputation Management, and Customer Service by Vince Golla on Prezi”

  1. Scripps Ranch, San Diego, CA 92131
    Kaiser is trying to purchase the 60 acre Alliant University property on Pomerado Road, San Diego, CA to build a specialty hospital. This is right the middle of a residential community and we have been telling Kaiser to go elsewhere…but they keep smiling with their 5th Avenue suits and assuring us they will be a good neighbor. We have plenty of good neighbors. We want you to pursue the Kearny Mesa property. NOW. We are adamant. We are united against your proposed complex.

    1. Hello Scripps Resident,

      I am not to the best person to discuss this issue with because I’m not involved in this work. I recommend that you send an e-mail to newscenter@kp.org with the information/question above so that you can be connected with the correct person. Thanks for taking the time to comment,

      Ted

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