The War on Interruptions, an Excerpt from “Switch: How to Change Things When Change Is Hard”

The War on Interruptions, an Excerpt from “Switch: How to Change Things When Change Is Hard” – A discussion of innovation created at Kaiser Permanente around medication dispensing in the hospital. A lot of the innovation that may happen in organizations who have completed rollout of electronic health records may not be a new piece of software or more programming. Great validation of design-thinking.