Speaking of giving patients access to their medical records, this week’s photograph is both a little grainy, and not taken in Washington, DC. This one comes from an iPhone and San Francisco, California, and is of an advertisement for Virgin America airlines, on Market Street.
I sort of follow (and fly) Virgin America because they have done a great job of meeting the expectations of customers in ways that other airlines have seemed unable/resistant to. Any customer would have expected or desired a power outlet at every seat 5 or 10 years ago.
As usual, there are a lot of analogies to health care. Patients and their families are a force of nature. They have high expectations of us, just as we do of them. Let’s make sure we meet theirs, because we can.
Though the blog post is totally not birth related, birthies will get a kick out of the must-steal photo http://bit.ly/77ItKl (via @tedeytan)
Photo Friday: Return Expectations to the Upright Position:
Speaking of giving patients access to their medical rec… http://bit.ly/8KUQpo