Emphasis added to the last sentence. Participation makes things better.
moleskinerie: MOLESKINE QUALITY CONTROL
“QUALITY CONTROL N° 6484
Every notebook is handmade and it has been carefully checked for quality. If, despite our best efforts, we have overlooked a defect of any kind, please let us know. Send an e-mail to: [email protected], and include a digital photo that shows the problem you found, the quality control number (that identifies the notebook in your hands) shown here, along with the model name and your mailing address. We will send you a new notebook.
Together, we can prevent mistakes in the future. Thank you.“
2 Comments
I just rec'd the city notebook for Prague and have only one concern…the print is so pale and small that I have difficulty reading it even with a bright light and reading glasses. I love the concept and will have two weeks to make use of the notebook. If it was the graph paper to write on I would be REALLY happy…
Hi Penny,
Thanks for the comment – it reminds me how great it is that customers can alert manufacturers about the quality of their products to make them better, and in this case, a manufacturer listens. In your health care experience (what this blog covers), is the same true? Safe travels!
Ted