I didn’t know when it would happen, and in what city, but it did, today, on a new day for our country, in San Francisco. I met and walked with ePatientDave. I am here to learn more about work underway at Kaiser Permanente and California Healthcare Foundation, Dave is here for the Dreamforce Expo.
In all of the discussions I have had since I’ve been here, including my first time meeting with Dave, I have been most energized whenever the conversation turns to patient involvement. It just clicks for me, and Dave has been visibly telling his story and his desire for a better health system to me and others for almost (more than?) a year.
The story of our customers helps us see our value to them better, and it brings in ideas from other industries. Dave’s expertise is in using Software as as Service (SaaS) in his work, which has lots of potential in health care I.T. He’s already turned me on to a very useful scheduling tool that I use, TimeDriver – those of you who have set up time to talk with me have probably been sent there (it’s easy, no?).
See, our patients want us to deliver quality care and be efficient, just like we want them to be.