And then there were none? An internist’s reflections — Cleveland Clinic Journal of Medicine – Request for commentary on “A Medical Center is Not a Hospital”.
I’ll just put mine here, I’m sure through the magic of Google blog search it will find its way. I think the story is sad and an opportunity. Today’s physicians don’t really have a choice except to do the things we are qualified to do best, which includes bringing the patient experience forward, in every conversation. I haven’t really met anyone who wasn’t interested in the patient experience in any part of health care (or they wouldn’t be here). I have met people who didn’t know what the patient experience was – that’s the opportunity.
I tagged this post with “ROWE” (result-only work environment) because part of the opportunity is to change the health care system so it is less about providing health care (internally focused) and more about getting results for patients. In the process, the people who work in health care may have work lives that are more tied to getting results than in being in a certain place at a certain time, so they can get results for themselves and their families, too.
I’ll stop there and see what other people think.