- An Exploration of Technology Diffusion — HBS Working Knowledge –
- The New Math of Customer Relationships – Which comes first though, customer (patient), or employee (provider) satisfaction in this equation?
- Endless Meetings Speed Up the Pace of Change on the Gemba – Sometimes spending more time to achieve consensus is worth it. I am now wary of the excessively timed meeting.
- Tumblog in WordPress – my own personal Twitter? – D’Arcy Norman dot net – Grand unification for wordpress and Twitter? Interesting to think about…
- What is the World Café? – An interesting conversational process. Could it replace traditional CME? I think something should…
- Diffusing Management Practices within the Firm: The Role of Information Provision – The eternal issue of diffusion