Tag Archives: patient voice

What member / patient engagement looks like #iRetreatKP



View Kaiser Permanente iRetreat – Our Members Voices 25444 on Flickr.com When people ask me to talk to them about “patient engagement,” I admit, what’s going through my head is, “I think you’re asking me to tell you how to listen to people?” I don’t believe “engagement” is “rephrasing things so patients do what we » » » » on to the full article

#iRetreatKP – My favorite things are Member Voice and Mentorship



Voices of Members For our Health (view on Flickr.com) I just got back from this year’s Kaiser Permanente Innovation Retreat (#iRetreatKP) and am so delighted that I had the opportunity to do the two things I enjoy the most with so many people I enjoy the most: Bring the member/patient voice into the conversation, and » » » » on to the full article

What “Patients included” looks like : 2012 Permanente Executive Leadership Summit



Precious Cargo, our members/patients and their families, Permanente Executive Leadership Summit (view on Flickr.com) The bi-annual-ish Permanente Executive Leadership Summit just concluded, in Goleta, California, and I can say that I learned a lot about what “patients included” looks like. This year, for the first time, we invited 4 Kaiser Permanente members and their families » » » » on to the full article

Even the involuntary patient is resilient, social media helped. Christine, Part III – Resolution



You can read Parts 1-3 of Christine’s story here. In this Harvard Business Review article on happiness (“The Science Behind the Smile“): Much of the research confirms things we’ve always suspected. … Healthy people are happier than sick people. People who participate in their churches are happier than those who don’t. Rich people are happier » » » » on to the full article

Photo Friday: Who’s The Hero? They all are, when riding the Regina tsunami



View Sully Sullenberger and Leroy Jones (wearing his jacket) on Flickr.com I know the photo’s a little fuzzy (there’s a clearer one of Sully below), it shows my view of things at the National Press Club – Captain Chesley “Sully” Sullenberger on the stage, Leroy Jones, Jr. ( @technicaljones ) in the audience, wearing his » » » » on to the full article

Thou Shalt Not Stand Idly By – Yet our health care system does – Kait and Ted’s story



“Thou Shalt Not Stand Idly By.” Click to enlarge, courtesy Iris Eytan, Esq. My sister, who I wrote about recently, took the photograph in this post when I asked her, “What inspired you?” because she inspired me. I remembered visiting her a year ago, while she was working on the case, and how resolved she was to » » » » on to the full article

Now Reading: Should physicians disclose conflicts of interest? Should patients?



Iezzoni LI, Rao SR, Desroches CM, Vogeli C, Campbell EG. Survey shows that at least some physicians are not always open or honest with patients. Health affairs (Project Hope). 2012;31(2):383-91. Wolston M. An MS Patient Loses Trust When She Finds Out Her Doctor Is Paid By Drug Companies. Health Affairs. 2011;30(12):2449-2452. These two papers put » » » » on to the full article