This is the scene in which I encountered Regina yesterday.
It contrasts so sharply to the one I saw her in on July 13, 2010, the day Meaningful Use regulations were announced.
Then, Regina stood next to Kathleen Sibelius as she unveiled Meaningful Use to the world.
The difference in images between what I saw yesterday and 2010 is striking – from filling the scene to being just a small part of it.
View Kaiser Permanente iRetreat – Our Members Voices 25444 on Flickr.com When people ask me to talk to them about “patient engagement,” I admit, what’s going through my head is, “I think you’re asking me to tell you how to listen to people?” I don’t believe “engagement” is “rephrasing things so patients do what we … Continue reading What member / patient engagement looks like #iRetreatKP
Voices of Members For our Health (view on Flickr.com) I just got back from this year’s Kaiser Permanente Innovation Retreat (#iRetreatKP) and am so delighted that I had the opportunity to do the two things I enjoy the most with so many people I enjoy the most: Bring the member/patient voice into the conversation, and … Continue reading #iRetreatKP – My favorite things are Member Voice and Mentorship
Precious Cargo, our members/patients and their families, Permanente Executive Leadership Summit (view on Flickr.com) The bi-annual-ish Permanente Executive Leadership Summit just concluded, in Goleta, California, and I can say that I learned a lot about what “patients included” looks like. This year, for the first time, we invited 4 Kaiser Permanente members and their families … Continue reading What “Patients included” looks like : 2012 Permanente Executive Leadership Summit
You can read Parts 1-3 of Christine’s story here. In this Harvard Business Review article on happiness (“The Science Behind the Smile“): Much of the research confirms things we’ve always suspected. … Healthy people are happier than sick people. People who participate in their churches are happier than those who don’t. Rich people are happier … Continue reading Even the involuntary patient is resilient, social media helped. Christine, Part III – Resolution
View Sully Sullenberger and Leroy Jones (wearing his jacket) on Flickr.com I know the photo’s a little fuzzy (there’s a clearer one of Sully below), it shows my view of things at the National Press Club – Captain Chesley “Sully” Sullenberger on the stage, Leroy Jones, Jr. ( @technicaljones ) in the audience, wearing his … Continue reading Photo Friday: Who’s The Hero? They all are, when riding the Regina tsunami
“Thou Shalt Not Stand Idly By.” Click to enlarge, courtesy Iris Eytan, Esq. My sister, who I wrote about recently, took the photograph in this post when I asked her, “What inspired you?” because she inspired me. I remembered visiting her a year ago, while she was working on the case, and how resolved she was to … Continue reading Thou Shalt Not Stand Idly By – Yet our health care system does – Kait and Ted’s story