Patients demand: ‘Give us our damned data’ – CNN.com. Regina Holliday, Jen McCabe’s work highlighted on CNN, at DCA airport (people meet where they can in this web2.0 world…)
Posts Tagged ‘patient access’
Patients demand: ‘Give us our damned data’ – CNN.com
January 18th, 2010 | Popularity: 4% 0 comments | Leave a replyPresentation (with the patients): Beyond the PHR to engage patients – WHIT 5.0
November 10th, 2009 | Popularity: 3% 2 commentsI wrote about moderating this panel previously, and today it happened. Here are my introductory slides, including the very first tweet of each panelist!
I asked every member of the audience to write a question or comment down on a notecard. I’m going to scan those in and allow panelists to answer them online, to continue the conversation.
Here’s where you can find everyone, and thanks for bringing your perspective today:
Web Badge Friday: Time for Public Comments on Healthy People 2020
November 6th, 2009 | Popularity: 2% 2 commentsThis week’s photograph is a really a web badge, for Healthy People 2020, whose objectives have entered the public comment phase.
As I have written previously, HP2020 includes “exciting new and/or modified objectives” that include access to the Internet, to one’s personal health information, and to one’s health care provider online. I added a public comment on the latter objective.
I think this is a great progression of the Healthy People program of the US Department of Health and Human Services, because I remember Healthy People 2000 – back then it wasn’t envisioned that patients would have internet access to their health care providers and information. As this becomes part of Healthy People 2020, we’ll envision it for our country, and our international colleagues will envision this type of access/empowerment as both essential for good health and a great innovation from our health care system.
Please take the time to review the objective(s) and include your input on a few – I am sure you will find at least one that you are very passionate about.
30Rock: How Test Results Can Go Wrong
January 10th, 2009 | Popularity: 32% 4 commentsSee how many different aspects of this experience could be improved (security, privacy, confidence, accuracy) if the patient had online access to their results, linked to explanatory health information and interaction with their care team at their convenience.
While the situation is obviously a parody, it seems to have enough elements of truth in it that I wonder if the writer experienced receiving test results recently. Without overanalyzing, I would say that the piece does a great job of showing the impact of disempowerment. Thanks to the 30 Rock team for the great example.
In California, a patient wouldn’t have a choice except to receive the results via telephone or in person, because it’s been illegal since 2002 to share pathology results with patients over the Internet, even if the patient and/or the doctor wish them to be communicated that way.
My Most Interesting Passages from the Office of Civil Rights new HIPAA Privacy Rule Guidance
December 30th, 2008 | Popularity: 29% 1 commentI was at the unveiling of The Nationwide Privacy and Security Framework for Electronic Exchange of Individually Identifiable Health Information and have since taken the time to read the documents posted on the HHS Website. This is not a point by point review of the documents, just the passages that were of interest to me as someone interested in patient empowerment.
I realize that there is ongoing discussion about this work, which I will link to here. I am still struck by Leavitt’s statement, which I tweeted here, which to me signaled the intent to overall to provide an environment where privacy is respected and patients have access to information that helps them be healthy.
So here goes.
The goal of this effort is to establish a policy framework for electronic health information exchange that can help guide the Nation’s adoption of health information technologies and help improve the availability of health information and health care quality.
(again, thinking about Leavitt’s statement above)
INDIVIDUAL ACCESS – Individuals should be provided with a simple and timely means to access and obtain their individually identifiable health information in a readable form and format.
(more on this in another document)
2. Privacy and Security Framework: Introduction
This guidance is limited to addressing common questions relating to electronic health information exchange in a networked environment, and, thus, is not intended to address electronic exchanges of health information occurring within an organization.
(some patients get care from federated medical groups as part of integrated care systems that securely share information between providers when there is a need to provide care)
3. Safeguards Principle and FAQs
Does the HIPAA Privacy Rule permit health care providers to use e-mail to discuss health issues and treatment with their patients?
(this whole section is interesting, but just clipping the following part)
Patients may initiate communications with a provider using e-mail. If this situation occurs, the health care provider can assume (unless the patient has explicitly stated otherwise) that e-mail communications are acceptable to the individual. If the provider feels the patient may not be aware of the possible risks of using unencrypted e-mail, or has concerns about potential liability, the provider can alert the patient of those risks, and let the patient decide whether to continue e-mail communications.
4. The HIPAA Privacy Rule’s Right of Access and Health Information Technology
IMPLEMENTATION OF DENIAL The Privacy Rule further requires that denials of access be timely, written, provided to individuals in plain language, with a description of the basis for denial, and if applicable, contain statements of the individual’s rights to have the decision reviewed and how to request such a review. In addition, the notice of denial must inform the individual of how complaints may be filed with the covered entity or the Secretary of HHS. If access to some of the PHI is denied, the covered entity must, to the extent possible, give the individual access to any other PHI requested, after excluding the PHI to which the covered entity has a ground to deny access. See 45 C.F.R. § 164.524(d)(1).
However, where the covered entity provides individuals with electronic access to some or all of their health information, through a PHR or similar means, and the access is available to the individual at any time and without a request, it becomes more difficult to determine whether a denial of access has occurred and when notice to the individual is required. For example, the requirements in the Privacy Rule are flexible enough to permit a covered entity to notify the individual in advance of the types of PHI to which it intends to deny access and for which the Privacy Rule does not provide a right of review. See 45 C.F.R. § 164.524(a)(2).
(These appear to me to frame personal health records which show parts of a person’s medical record as implementing a form of denial of access which an organization should explain proactively, as opposed to “provision of limited access” which I think is what many organizations do today, without proactive explanation why some things are shown and some not)
There is a lot more in the documents that are relevant to someone like me and many people reading this post. I just wanted to highlight the ones that I noticed, again, with the intent I felt I heard in that conference room in Washington, DC. See what you think.
Mike Leavitt – Link Medical Funding to Interoperable Records (including with patients?)
December 29th, 2008 | Popularity: 24% 2 commentsMike Leavitt – Link Medical Funding to Interoperable Records – washingtonpost.com
The parenthesis in the title are mine:
Before lawmakers act, they need to think: If stimulus money supports a proliferation of systems that can’t exchange information, we will only be replacing paper-based silos of medical information with more expensive, computer-based silos that are barely more useful. Critical information will remain trapped in proprietary systems, unable to get to where it’s needed.
I would suggest that we be concerned also about the proliferation of systems that keep patients’ health information opaque to patients themselves. The new HHS Privacy Framework, in my opinion, seems to open the door to this possibility (I will quote on it in a post tomorrow) – if a stimulus money is given to a system, should the system also be interoperable with patients and their families by giving them access to it?
Doctors get the time they crave with patients
December 29th, 2008 | Popularity: 22% 0 comments | Leave a reply- Doctors get the time they crave with patients – Article in the Seattle Post-Intelligencer – innovations in organizations with fully deployed health information technology include spending more, rather than less, time with patients. Good job, Group Health Cooperative!
DCist: WMATA On Google Transit: "Not In Our Best Interest"
December 18th, 2008 | Popularity: 19% 0 comments | Leave a reply- DCist: WMATA On Google Transit: “Not In Our Best Interest” – This is an example of the critical mass that can build around consumers wanting access to their data (in this case, the scheduling data of public transit) in different ways, once it is available in other places. Do I have to go to the WMATA Web site to do all of my transit planning, or can I use the built in application on my iPhone also? If other public utilities have already begun collaborating, shouldn’t ours? Aren’t there analogies in health care (I’m thinking “revolution of rising expectations“).
California Health And Safety Code Section 123148 – Limits on sharing test result information with patients online
December 14th, 2008 | Popularity: 22% 2 comments- California Health And Safety Code Section 123148 – Limits on sharing test result information with patients online – Text of the law in California regarding transmission of test results online. I referred to this in the article I wrote about sharing health information with patients.
Disruptive Women in Health Care » Blog Archive » Cancer Schmancer
November 30th, 2008 | Popularity: 14% 0 comments | Leave a reply- Disruptive Women in Health Care » Blog Archive » Cancer Schmancer – Quote: "Doctors are bludgeoned by big business health insurance companies to go the least expensive route of diagnostic testing. They are trained to think, “If you hear hooves galloping, don’t look for zebra because it’s probably a horse.” But if you happen to be a zebra, you’re in big trouble!" This is how doctors are taught to think, and if they don't have the tools / ability to listen to patients (time, technology, training), the likelihood that things appear to be horses increases.
Patient Accessible Electronic Health Records: Exploring Recommendations for Successful Implementation Strategies | Wiljer | Journal of Medical Internet Research
November 25th, 2008 | Popularity: 16% 0 comments | Leave a replyMost participants agreed that access to the EHR is a fundamental patient right and that the implementation of PAEHRs should not be delayed.
There was also an important discussion and debate about when results should be provided—in real-time, after physician approval, or after a specified time delay. A balance must be struck between making the information available to patients in a timely fashion that supports self-managed care and patient safety so that patients are not unduly stressed by complex and ambiguous information. However, it is evident that the health care community is currently divided on this issue.
Insurers Embrace Online Physician Visits, But Doctor Participation Slow To Catch On – iHealthBeat
November 16th, 2008 | Popularity: 25% 0 comments | Leave a reply- Insurers Embrace Online Physician Visits, But Doctor Participation Slow To Catch On – iHealthBeat – “Aetna is agressively marketing the tool to its contracted providers” – some information about the support for patient-physician messaging in the fee for service sector. Also some information from Kaiser Permanente’s work. California Medical Association provides a distinctive perspective on change. See what you think. Why isn’t this catching on in the fee for service healthcare community? (Audiocast)
Query from Everett, Washington: Experience with reimbursed e-visits?
November 14th, 2008 | Popularity: 18% 2 commentsI received this query from fellow family physician, and now successful implementor of an enterprise-wide electronic health record, Matt Mulder, MD, who practices and works at The Everett Clinic, in Everett, Washington:
Hey, I am starting to toy with the idea of E Visits, and getting paid for them. I have heard of few other groups that are making these fly. From your travels, have you come across any fee for service group that is making these work. It appears some third party payors are paying for them – up to $35 per visit. Hope all is well, Matt
I had some ideas of people who I could refer this question to, but wanted to refer it to the readers here, for their ideas. Matt said OK to post here with his name and organizational affiliation. Do you know of groups who are providing reimbursed e-visits and how is it going? Patient, staff, doctor perspectives are welcome…
Let’s help Matt support a patient-centered, results-only patient experience. Please post your ideas in the comments.
Congratulations to the patients and staff at The Everett Clinic on completing their EHR implementation – I see that they now have a link to “My Medical Record” at The Everett Clinic. Great job! Let’s see if Matt can also tell us how that part of things is going…
“We’re More Aware of People’s Time”: Seeing the impact of an integrated personal health record at Kaiser Permanente Georgia
November 13th, 2008 | Popularity: 25% 3 comments
Glenlake Medical Office, Kaiser Permanente Georgia Region
Crescent Medical Office, Kaiser Permanente Georgia Region
Yesterday was day 2 of 2 of my Gemba walk at Kaiser Permanente, Georgia Region.
The quote in the title of the post came from Pearl Spencer, RN, when I asked her what the impact was of real-time delivery of most test results to patients via their personal health record (My Health Manager, on kp.org) which is the case within this health system.
Prior to the advent of the personal health record, when a patient was being seen in the medical office and needed a lab test, the test would be ordered, they would go to the lab, and then they would come back to the waiting room, to be called back in when the test was completed and the physician was ready to see them.
Now, because tests are shared with patients on kp.org in real-time, some are finding out that results are ready via “tickler” e-mails being sent to their smartphones while they are waiting, even before the physician has seen the result, because they are with another patient.
This has resulted in a change in workflow – they now advise patients up front how their health care team will respond to the questions about their test results and are prepared for a quicker turnaround, to respect the patient’s time. As Pearl said to me, in any other doctor’s office (without a personal health record), teams typically prepare for results to be delivered to patients in 3 days to several weeks. In her team, they prepare for delivery in hours, or even less.
So it’s happening – the personal health record is changing patient expectations, and health care teams are innovating in response. This finding excited me so much I tweeted it right away…. And, I got this Tweet back, from Jason Bahn, MD. I happen to love that the real life experience of a nurse serving patients using next generation tools can have such an impact.
Is there any reason that any patients in any care system shouldn’t experience this awareness of their time on the part of their care teams?
Overall, I learned a ton, and this is going to be (a) a great start to learning more and (b) great foundation for the work I will do, when I can always think about what weighs on people’s minds as I support them.
With gratitude to the members and health care teams at Southwood, Glenlake, and Crescent Medical Offices at Kaiser Permanente Georgia for the great teaching, and their medical and nursing leadership for creating the learning environment for all involved.
ABC News: Getting Organized With Online Medical Records
October 27th, 2008 | Popularity: 9% 0 comments | Leave a reply- ABC News: Getting Organized With Online Medical Records – Comment from the discussion below the article: "Medical records on line – cool…..how about getting your medical records from your PCP….I moved from SC to NH – I called my doc in SC requesting that my records be sent to me – the answer was – NO CAN DO – we can only release them to your new PCP."
NEJM — No Place Like Home — Testing a New Model of Care Delivery
October 21st, 2008 | Popularity: 12% 0 comments | Leave a reply- NEJM — No Place Like Home — Testing a New Model of Care Delivery – Nice summary of what Medical Home "is" in terms of what's happening today.
NEJM — Building a Medical Neighborhood for the Medical Home
October 21st, 2008 | Popularity: 12% 0 comments | Leave a reply- NEJM — Building a Medical Neighborhood for the Medical Home – Missing for me – no discussion of sharing information with patients
globeandmail.com: Alberta first to offer medical information online – Comments
October 17th, 2008 | Popularity: 8% 0 comments | Leave a replyglobeandmail.com: Alberta first to offer medical information online – Comments
Note the discussion among the public, comparing the responses from people who have experienced the access:
“Sunnybrook Hospital has provided this service for approximately 6 months. Keep the access coming.”
And those who haven’t (yet). It says that Alberta will show the entire medical record to patients. Congratulations!
My AHRQ M&M Case & Commentary – The Promise of Patient and Family Involvement
October 13th, 2008 | Popularity: 25% 0 comments | Leave a replyI wrote this month’s spotlight case in AHRQ’s Web M&M.
At first glance, this article looks like a traditional M&M (“Morbidity & Mortality”) review of an internal medicine case, replete with lab values, diagnostic discussions, and the like. However, the cases on this site stretch beyond diagnostics, as I found.
Bob Wachter, MD and his team invited me to write a commentary on a case about recurrent hypoglycemia that was about system supports rather than diagnostic and clinical errors. This included putting together all the thoughts on having an accessible EHR, patient and family involvement in care, and in the design of the system. The whole thing is in there, wrapped in a package for clinicians and those who support them to review and ponder.
It’s the spotlight case this month, and as I review it, I remember all of the people along the way who added this idea or that idea (and there’s many more to add). You’ll probably recognize yourselves in there….
With thanks to Bob and team for envisioning that a difficult medical case could be the foundation for a discussion about what Health 2.0 will do for our nation. See what you think.
Now Reading: Patients’ attitudes to the summary care record and HealthSpace: qualitative study
October 2nd, 2008 | Popularity: 30% 5 commentsThis is another article passed to me by Sophia Chang, MD, as it relates to another area of our work together, promoting patient online access in safety net health care organizations.
The work is a qualitative study of attitudes of a group of patients representative of low health literacy, “potentially stigmatising conditions,” or difficulties in accessing health care regarding the National Health Service’ Shared Care Record (SCR), which appears similar to our Continuity of Care Record. It currently has medications, allergies, and adverse reactions, and is scheduled to include a minimum data set. Also discussed with the participants was the HealthSpace, which is a “personal health organizer available via the Internet,” so my guess is, similar to what we call a personal health record.
Despite the fact that 95% of the population in the sample area received a letter informing them about the SCR and HealthSpace, there is very little recall of SCR, HealthSpace, or even the letter itself (14 %). Some of the useful points for us to think about for a safety-net population:
- People without “potentially stigmatising conditions” including their official advocates (required to be included in the study) were unfavorably disposed to the SCR. However, people who actually had these conditions felt the benefit outweighed the risk. The authors highlighted this discrepancy even more by citing advocates as “people who claimed to speak for vulnerable groups.” It is in interesting what we find when we talk to the patients themselves.
- Speaking of patient involvement, it is not clear from the article how and if patients were involved in developing the materials mailed to community residents. Clearly this is a very complex program and from the comments it appears that explaining the SCR and HealthSpace is akin to explaining how the health care system works in general. It’s a great magnifier of problems elsewhere perhaps.
- “Empowerment” versus “Engagement” – comments suggest that those who are actually less engaged have more favorable opinions of SCR and unfavorable opinions of HealthSpace, indicating that they see the SCR as an advantage in reducing personal responsibility. The authors say this should be discussed further, and cite the work of Judith Hibbard and findings that “empowerment” may require cognitive skills that “not all citizens possess.”I suppose what I make of this is the idea that by itself, these technologies don’t create engaged behavior in patients that we expect. At the same time, I’ve discussed the idea that they do create different behavior in the clinicians who are accountable them.
So how would I apply the information here in the promotion of patient online access in the safety net? I might think about involving patients in the design of systems up front, to make sure that the features are compelling to them. I would convene focus groups (maybe with the support of an interested funder) to look at everything including marketing materials and approach to make sure that efforts aren’t wasted.
This article is a helpful reminder that even with the best intentions, those who design programs don’t live the lives of those who should benefit from them, and as I tweeted recently, people with chronic illnesses think about them for longer than the time they visit a medical center or log into a web site.
Project HealthDesign Expo Washington, DC – It’s not the record, it’s what you do with it
September 17th, 2008 | Popularity: 31% 1 comment
I am at the Project HealthDesign Expo here in my hometown, along with many many other leaders in the personal health records world, including several members of the CCHIT Personal Health Records Workgroup.
Risa Lavizzo-Mourey, MD, is completing her opening remarks, and in them, she referred to the work of Douglas Engelbart. I have also been fascinated by his work and some time ago took the trouble to find videos of his demonstrations of the computer mouse and document editing on a computer in 1968. Pretty amazing.
Pictures below, click on any to see larger. I have been impressed by the amount of patient input provided in all of the work – a lot of things along the way demonstrate that these are different tools than we’ve seen previously to allow patients to be empowered in health and health care.
PHRs for the Disadvantaged « Chilmark Research
September 6th, 2008 | Popularity: 14% 0 comments | Leave a reply- PHRs for the Disadvantaged « Chilmark Research – Discussion of patient online access in the safety net is starting to go (more) mainstream.
Kaiser Permanente releases "Experience My Health Manager"
September 2nd, 2008 | Popularity: 15% 0 comments | Leave a reply- Kaiser Permanente releases “Experience My Health Manager” – Fast moving tour of personal health record features on kp.org.
Being an Emergency Responder in the era of Personal Health Records
September 2nd, 2008 | Popularity: 13% 0 comments | Leave a replyJust I was getting ready to post a conversation I had with Larry Williams, CEO and President of Roadside Telematics Corporation about the view of personal health records from the emergency responder perspective, I became one, again.
This time, it was this morning on a busy Washington, DC sidewalk, where an individual was face down on the sidewalk, in significant distress, with several other people frantically calling 911, and two colleagues with no medical training holding them. There were no other medical personnel around – just me. These were the few minutes before emergency medical services arrived. The person was unable to speak, and his colleagues had very limited English speaking ability. The best I could do was offer some stabilization and protection from people walking by, watch closely for any signs of arrest, and wait, and hope for help.
When EMS arrived shortly after, I identified myself as a physician and gave my presumptive diagnosis. The EMS person said, “Is that what you think is going on?” Even as a physician, in my mystical appreciation of EMS I almost thought the question was sarcastic, but he was genuinely interested in the history I had taken. And my history was limited at best.
The EMS personnel asked the colleagues if the patient had ID. They said, “No ID.” So, no identity and no medical history probably meant a trip to the hospital as as John Doe.
As you walk away from a situation like this, there’s no mistaking the feeling of having your breath taken away for a few minutes. It’s the same feeling I had when I was an emergency responder earlier this year, and several other times on various plane flights (I posted about those events too – they leave a mark – see them here).
The thing I picked up from talking to Larry about myself is identification with the emergency responder role. In my last few events, I always related the meaning to my role as a primary care physician, about how the primary care system could prevent these situations and how patient access would support that in happening. However, that’s going to be some time in coming, and various States and industries (notably the auto industry) are already developing solutions to help people.
Tomorrow I’m going to post what I learned about emergency responders, interoperability, and the role of PHRs in helping people in emergencies, as well as in preventing them in the first place.
In the meantime, I think it’s useful to think about all of the times you are somewhere, in public, in a workplace, in your car, on a plane, where people who are strangers to you (co-workers, fellow travelers, the EMS system) might need to help you in an emergency. Would you want there to be a way for them to have access to medical information about you if they needed it to help you?
Patient Online Access in the Safety Net: James Kahn, MD’s slides
August 28th, 2008 | Popularity: 18% 0 comments | Leave a replyContinuing on, in the publication of the stories of some of our nation’s leading edge safety net organizations in the area of patient online access, these are the slides shared by James Kahn, MD, from the University of California, San Francisco Positive Health Program. I had previously blogged about their myHERO patient portal, which is helping patients with HIV/AIDS manage their health better. Note the work underway on leveraging cell phones. There is a lot of innovation going on in these settings, because innovation is required to connect with patients who want to be connected. That’s a great feedback loop.
Patient Online Access in the Safety Net: Hilary Worthen, MD’s Slides
August 24th, 2008 | Popularity: 27% 0 comments | Leave a reply“If you don’t like the news, go out and make some of your own” – this was the theme of the presentations given by safety net organizations who are innovating by providing patient online access to their personal health information. It’s now possible to talk to safety net providers who have the technology and the skill to provide this type of access for their communities. This is great news.
Hilary Worthen, MD, visited us in person in Oakland, when we had this discussion , to describe Harvard-Affiliated Cambridge Health Alliance’s patient portal. CHA is using the MyChart patient access system, produced by Epic Systems, Inc. Here are his slides. Comments welcome.
Now Reading: Pew Hispanic Center’s Hispanics and Health Care in the United States
August 17th, 2008 | Popularity: 40% 0 comments | Leave a reply
Livingston, Gretchen, Susan Minushkin, and D’Vera Cohn. Pew Hispanic Center Report: Hispanics and Health Care in the United States: Access, Information and Knowledge. Pew Hispanic Center.
Tomorrow I will be in Oakland, California, along with health care leaders from the California Heatlhcare Foundation, California Safety Net Organizations, National Leaders in Patient Online Access in the Safety Net, and other national leaders in the social aspect of the Internet for Americans to talk about patient online access in the health safety net. It promises to be a very interesting day, which I’ll post about here.
The referenced report is one of two recent studies on the impact of the Internet among Latinos in the United States, and among all Californians (next post). They are both timely and useful as we answer the question that I was asked many times while visiting Safety Net medical centers: “Are our patients online?”
Pew Hispanic Center Report: Hispanics and Health Care in the United States: Access, Information and Knowledge
This report describes research performed jointly by the Pew Hispanic Center and Robert Wood Johnson Foundation, and consisted of a bilingual telephone survey of a nationally represented samle of 4,013 Hispanic adults conducted from July – September, 2007.
Highlights from my review
- 27 % of Latinos report having no usual care provider, the rate is 42 % for those without insurance.According to the CDC, the proportion among Hispanics is more than double that of non-Hispanic whites and non-Hispanic blacks.
- Language differences are significant: 24 % are English dominant, 35 % are bilingual, 41 % are Spanish-dominant. This has significance with regard to the Internet….only 17% of Spanish-dominant Latinos receive health information from the Internet, compared to 53 % of their English-dominant peers. Interestingly, those of South American descent report a 51 % figure, higher than the figure for Puerto Rican (49%) and Mexico (31%).
- Fleshing the language issue a bit more: 40 percent of those who get health information from the television get it from Spanish-language stations. For those getting information from radio, 47 % rely on Spanish language radio stations
- Youth is a factor: 42 % of those aged 18-29 get health information from the Internet.
- Overall, 35% of Hispanics get their health information from the Internet, far behind television (68%), radio (40%), or a doctor (72%)
- Also of interest to me is in the demographics of this population, younger than their non-Hispanic cohorts, and with lower rates of chronic disease today (20 % with high blood pressure, compared to 22.4 % Non-Hispanic White, 31.6 % Non-Hispanic Black)
- And….in terms of health seeking, 41% said the reason they did not have a regular health provider was because they are seldom sick. The impact? Only 62 % of these individuals have had their blood pressure checked in the last 2 years.
What impressed me overall was the impact of language – it reinforces what I saw from my observations way back in November 2007:
Key health care leaders are saying the time for PHRs are now. Based on the Boston visit, I am saying the time for multilingual and culturally relevant PHRs is now.
Obviously, I still believe that, and this is why I am especially excited that one of the organizations presenting to us today is Cambridge Health Alliance (see information about my visits with CHA here), who have launched their personal health record to a population that is predominanly portuguese-speaking.
Without parity in access to quality health information, the concern is that the dependence on the in-person interaction with the health provider is greater for Spanish-dominant individuals than for English-dominant, and therefore the risk is greater that needed preventive care will not happen if they do not have a usual health care provider. The data appear to bear this out. It is worth thinking – if you did not have your blood pressure checked in the last 2 years, how would you be able to reassure your family about your ability to provide for them with a healthy heart? Should these individuals wait for their organs to be damaged, or should they have an equal chance at providing for themselves and their families with healthy hearts, brains, and kidneys? Thank you to the Pew Hispanic Center and Robert Wood Johnson Foundation for informing these questions.
Stepping Through a Patient’s Experience with Hypertension: Adjusting Therapy
August 8th, 2008 | Popularity: 25% 0 comments | Leave a replyThis is third of a multi-part series on a patient’s experience managing a chronic condition, in this case hypertension. A diagnosis has been made, and our patient is following up to see if the therapy is working or if adjustments need to be made.
Click on the image to see it larger size
Patient Story (Frydman)
I was supposed to go back but I didn’t do it. During a business trip I did try checking my BP with a home tool a few times and every time the BP was well within the norms, helping me be even more in denial. But then the next time I went to my friend’s office the data still showed clear HBP. Go figure!
(On the use of home monitors)It was first a few times on a specific day. Then a couple of times the next day. I then thought I would buy an OMRON blood pressure monitor. But I conveniently forgot about it when I returned to my home. No he (my doctor) didn’t say a thing about it. His behavior made me believe that he was not supportive of the home monitoring.
Clinical and Public Health pearls (Houston-Miller)
- Many patients already self-monitor (55 %, do it, 64 % own a monitor) – many have not been trained how to monitor correctly, and may over monitor; the most accurate way to monitor is twice per day, once in the morning, once in the evening, for 7 days. Patients should not monitor during the day and should not monitor while at work. These measures have not been shown to correlate with future organ damage as well as the morning and evening measures.
- The estimates of “masked hypertension,” or high blood pressure that appears normal in the doctor’s office are probably much greater than the 10 % reported; many patients restart medications in advance of coming to see their physicians (“similar to flossing your teeth a week before the dentist appointment”).
Comment
Where is the data? As in previous encounters, the data is again localized away from the patient and with the provider and ancillary services. Patients are asked to come back (physically) to the physician office to have their blood pressure rechecked and evaluated. The result is that the patient must ask for their blood pressure data from their provider, not the other way around.
What’s missing? If patients do not return in person (where their provider can bill for an office visit), there is no workflow in place in the majority of healthcare to assess blood pressure control, so these patients often go undertreated or untreated. Although 47 % of physicians recommend home-monitoring, many do not know recommendations for appropriate monitoring, including calibration of monitors, monitoring technique, and counseling on the value of home monitoring.
There is also a missed opportunity to leverage social networking, for connections to patients who may have recently been diagnoses and are integrating monitoring and treatment into their daily lives, similar to what occurs at the PatientsLIkeMe Community. Current data shows that there is a significant risk of being untreated or undertreated (4 – 11 times) among patients who have not seen a doctor in the past year. It’s as possible that these data are confounded by the fact that for most patients, management of the condition is stipulated by the care system to be an office-based activity.
Next post, a slight switching of gears to the annual health plan/employer interaction. Comments welcomed, of course
Running a hospital: The message you hope never to send
July 22nd, 2008 | Popularity: 22% 0 comments | Leave a replyRunning a hospital: The message you hope never to send
As with many stimulating blog postings, the comments are as interesting as the post itself. Kudos to Paul Levy for doing his best to handle this differently than is the norm in health care – that’s an important role for a CEO who wants to change health care for the better.
I’m particularly drawn to the comment(s) by Ray Poses, MD about doing a “5 Why’s” type exercise to see what is happening upstream (why are teams being pulled in so many different directions regularly) that causes protocols to be slipped.
I also think there’s an opportunity for BIDMC to bring in patients and families to own the solution together. What would care be like if there was a family member in the operating room during surgical prep (Medical College of Georgia does this)? Or if the family had access to the patient’s electronic medical record in real time while in the hospital? Preventing this for another patient may be less about “what” to do in the operating room, but “how” teams (that include patients and families) are involved in the design of the system.
Given the work BIDMC has been doing to be transparent and involve more, rather than less, people in designing and improving their care system, it seems that they’ll do their best for their patients this time, too.
Ending Secrecy: Physician Makes Case for Full Disclosure of Health Records – My First “Perspectives” Column in iHealthBeat
April 16th, 2008 | Popularity: 48% 8 commentsLet me know what you think!
Ending Secrecy: Physician Makes Case for Full Disclosure of Health Records – iHealthBeat
“Living, Breathing, Interaction with Data” – Demo of the Myca Patient-Provider EHR platform
April 2nd, 2008 | Popularity: 34% 2 commentsHealth care disruptor Jay Parkinson, MD, just posted a nice demo of the Myca platform for patients and providers, that wowed so many at the Health2.0 conference in March.
The things I liked are the fact that they are demo-ing the platform in the first place – some vendors are reticent to show their user interface publicly. I liked that Jay starts out with the patient experience and flows to the provider experience, not the other way around. I like that the provider experience piece is equally capable of storing a video or IM interaction as much as the in person physician documentation.
The provider user interface looks very slick. I can’t say either way how I might practice with it. I would ask how the practice is able to keep prevention issues a part of every interaction (Jay started the demo by looking at the problem list). I would also be more interested in how flexible the product is over time to support a patient centered practice, as opposed to whether it is there today.
I was really impressed with what I see as the entre of basic tagging – providers being able to tag treatments for each patient. I’m not sure whether they can tag significant test results, too, but this would be very handy (e.g. which chest x-rays are the ones to remember moving forward).
All in all, more innovation is better, and let’s see what the patients think of the care, and let them guide us on what works best – it looks like HelloHealth is set up to do that, which is the most important thing in my mind.
See what you think of the demo yourself.
At the Home of Patient and Family Centered Care
March 25th, 2008 | Popularity: 36% 0 comments | Leave a replyIn Augusta, Georgia, a national epicenter for Patient and Family Centered Care, as featured on “The Remaking of American Medicine.” It’s a really impressive place. I’ll be blogging more about it soon. Nothing provides more energy than patient empowerment.
“A Process, Not a Souvenier” – Sharing After Visit Summaries with DC Primary Care Association
March 23rd, 2008 | Popularity: 58% 0 comments | Leave a replyThe quote in the title is from Mark Snyder, MD, Associate Medical Director, Information Technology, Mid-Atlantic Permanente Medical Group, who once again, volunteered to demonstrate how Kaiser Permanente improves medical care for patients using the latest technology. This happened at Kaiser Permanente North Capitol Medical Center, which takes great care of a community that includes the United States Capitol.
Mark was demonstrating the After Visit Summary, in this case, to a group of leaders from the District of Columbia Primary Care Association, which is currently undertaking an impressive program to implement health information technology in safety net medical centers in Washington. Senior Project Specialist Lauren Mardirosian was in attendance, along with Tracy Knight, NW Social Services Director from Bread for the City, and Deborah Parris, Health Information Manager from Family and Medical Counseling Services.
I set up the visit, with Kaiser Permanente’s help, because I am excited by the fact that our members’ experience can help patients in every care system, locally and nationally. It’s a virtuous circle – sharing our experience brings other experience back that we can use to do even better, and the cycle continues. I have really learned the reinforcing power of sharing in this journey. It’s even more enjoyable when I get to work with colleagues like Mark and Medical Center Chief Doug VanZoeren, MD, who willingly give their time alongside me.
What about the After Visit Summary? Mark showed that by involving the patient in its development, he makes the creation as important as the delivery in achieving its goals – involving patients and families in their care. In an era where we talk about Web2.0, Health2.0, and focus on user generated content, I think this is a great example – we create the record of what happened today, together.
DCPCA is implementing a modern electronic health record system, manufactured by eClinicalWorks, that has this capability. A care system that I visited in Sonoma, California, is already generating these for patients. Sometimes a piece of paper (albeit one that is also available on the Web in real time, on Kaiser Permanente’s personal health record, kp.org) can be as revolutionary as the people who put it together.
Thanks again to DCPCA, Mark, Doug, and Kaiser Permanente North Capitol Medical Center members and staff for their interest in helping patients everywhere.
Pictures: Click on any to see larger. Note: The patient displayed is a test patient. No actual patient information was demonstrated during the visit.
What does giving patients access to their health records have to do with safety?
March 23rd, 2008 | Popularity: 22% 2 commentsA Primer for Health Care Executives, Prepared by David Marx, JD, for Columbia University under a grant provided by the National Heart, Lung, and Blood Institute
A lot.
There’s an interesting discussion underway at e-paients.net, about a recent case in Minnesota, which I was asked to (and did) comment on.
(e-patient) Dave brought up an important point, which concerns holding people accountable. Is it for the error, or knowing that the potential for error exists, or both?
I remembered this excellent paper from my files about this, and fortunately it is public domain, since it has been funded by our tax dollars. It’s useful to review the principles contained in it, which include supporting accountability and learning at the same time. Interesting that a lot of smart people have already done the thinking. Now we need to operationalize it.
With regard to the discussion on e-patients, I also remembered something about me. Whenever I walk into one of my organization’s medical centers, I assume that I am 100 % accountable for everything that is happening there. As I walk by the pharmacy, the lab, and head up to primary care, I imagine that my role is to protect every patient receiving care in all of those areas, whether or not I am directly involved in providing that care.
Now, imagine that every physician, staff member, patient, patient’s family, community member, carried themselves that way in every hospital and medical center. What would health care be like?
This cannot happen unless we support the idea that everyone on the care team, patient included, deserves access to all of the information about their care.
Your Voice Video
March 11th, 2008 | Popularity: 30% 3 commentsThis video was posted on the Mayo Clinic Health Policy Center Blog and includes the voices of people and their views on health care. There’s one in the middle that I found powerful. See if you agree.
I think more of the discussion should come from those receiving care in general, and I like that YouTube and Web2.0 in general is making that a reality.
There’s an associated slide presentation with data about patient access, and I liked the wording of the question, which was “Patients should be able to obtain accurate and complete information on their own health conditions so they can actively participate in making treatment decisions.” 79 percent said this was Very/Extremely important.
“Is there a doctor available?”
February 26th, 2008 | Popularity: 22% 2 commentsThese were the words I heard overhead while I was having dinner with a friend recently. Within minutes I was ushered into a back room and encountered a true medical emergency, with confused and concerned bystanders. They ultimately showed excellent judgement by activating the emergency medical system and reaching out for help locally in the interim.
I have answered several public calls for a physician in the past few years, and each situation makes my heart sink out of compassion for both the unwilling patient and the people around them, who want to do whatever they can to help.
As it so happens, my friend found me as I was pondering the situation. He asked, “Ted, how would a patient having their medical records accessible to them on the Internet make a difference here?”
I didn’t have well formed answer then, but I do now. It could have made a big difference, and not because we would bring up a web browser and start surfing.
A physician who practices with the knowledge that their patient is a partner and will see everything they do is more likely to produce records that are (a) accurate (b) involve the patient in treatment planning (c) at the patient’s health literacy level (d) involve family members in assisting in ongoing care needs. Patients can carry accurate diagnosis and medical lists and learn more about how treatment impacts their daily living.
So it’s not about the web site, it’s about the way we respect patients when we involve them and their families in care. When I think about the types of very powerful compounds we prescribe patients and the amount of information we give them (in one study, only 62% of prescriptions were fully explained to patients, 26% of the time even the name of the drug was not told to patients), it is possible to think about how many of our friends or family could be in a situation like this against their will. Prepared, knowledgeable, patients may be less likely to have emergencies in the first place. I know for certain that this was the cause of one of the emergencies I responded to about a year ago. No one leaves their home in the morning hoping to ride in an ambulance later in the day.
As my friend and I parted for the night, it seemed that the story had a happy ending as the patient received the help they needed and life went on in the environment we were in. But just like the physician in “A Fortunate Man,” even if everything turned out just fine, I would still be sad.
Each time this happens I can’t help asking the question, “Why did this happen? And why didn’t the health system prevent it?” When I think about the answers, I become just a little bit more restless to change things.




