Tag Archives: listening

Just Read: Just 6 more seconds of listening needed to elicit the patient’s agenda

“…asking “Anything else?” repeatedly until a complete agenda has been identified appears to take 6 seconds longer than interviews in which the patient’s agenda is interrupted” Reference: Marvel MK, Epstein RM, Flowers K, Beckman HB. Soliciting the Patient’s Agenda: Have We Improved? Jama. 1999;281(3):283–287 Actually I read this a while ago; I realize I’ve never » » » » on to the full article

Presentation: Why be Social (Media)? @BerkeleyISchool

I had the opportunity in 2013 to repeat what I got to do in 2011, which is lecture at the University of California School of Information (@BerkeleyISchool) in the following course: Info 290A. Finding Health in the US: Health Care and the Information Economy | School of Information Below are the title slides from the » » » » on to the full article

A Walk about Walking with John Francis, PhD, National Geographic Fellow

Post-Walk with Dr. John Francis – View on Flickr.com Walking is not just good for your muscles, your brain, and your heart – it connects you to exceptional people who are passionate about walking, too. I am happy to say that my well-known love of the walk prompted John Francis, PhD‘s colleague Patti Brennan, PhD » » » » on to the full article

Now Reading: Another way to listen, Video Ethnography

Neuwirth EB, Bellows J, Jackson AH, Price PM. How Kaiser Permanente uses video ethnography of patients for quality improvement, such as in shaping better care transitions. Health affairs (Project Hope). 2012;31(6):1244-50. [Accessed June 6, 2012]. This paper, published by esteemed colleagues at the Kaiser Permanente Care Management Institute, describes results from a program that now » » » » on to the full article

Now Reading: Yikes! What physicians in training don’t ask patients admitted to the hospital

Sharma S. A Single-Blinded, Direct Observational Study of PGY-1 Interns and PGY-2 Residents in Evaluating their History-Taking and Physical-Examination Skills. The Permanente Journal. 2011;15(4). The hospital can be a very scary place, and when I read this study, I immediately thought that it would bring to life the worst fears of our patients, their families, » » » » on to the full article

Studying leadership at pepper-spray-less Occupy DC

View ‘2011 Occupy DC 52 days and counting 6745′ on Flickr.com I have been wondering why California Occupy camps have been igniting in violence and conflict, while Washington, DC’s camp ( @occupy_DC @occupyKst ) seems to coexist peacefully with the surrounding community. These two outcomes make me curious about leadership. There’s no pepper spray here, » » » » on to the full article

Brave and Obsessed, my visit to @Elizacorp, Beverly, Mass

View Eliza Corporation Visit 2011 on Flickr.com I have been a huge fan of Alex Drane – and hugely curious. Everything from how she has a sense of humor in health care to what she’s learned about what inspires and motivates people. So when I had the chance to spend some time with her and » » » » on to the full article