This was my conclusion based on a question asked by a colleague which was “How much does it cost to have a designer on your team?” at this year’s first Innovation Learning Network in person meeting. With new streamlined hashtag (#ILN) and twitter handle – @ILNMuse
It almost appears that ILN was a sideline to a busy week back then, but it was a lot more than that. My blogging has also evolved sinc ethen.
This time, more organizations are seeing the value of design and designers and asking critical questions more about “why not have a designer” rather than “why have a designer / design” as part of innovation.
And…through the work of colleague Christi Zuber, RN, PhD candidate (@czuber) we have an understanding of the characteristics of people who achieve success in innovation, in a way that crosses organizational structure, job titles, etc. Check it out in the photos below.
Thanks to our hosts Northwestern Medicine (@NorthwesternMed) and Salesforce (@Salesforce) Ignite as well as to Chris McCarthy (@McCarthyChris) and the team from Hope Lab (@HopeLab), who I hope will read this post and tag themselves in the social networks of their choice 🙂 .
To be present (what the people we serve expect from us)
To spread contagious ideas (walking meetings, respect for others)
To be accountable to the people we serve, which means society (because much of a physician’s education is paid for by society)
The other thing I like to say is that the people who work in health care are exceptional by definition; you have to be in a job this challenging. I could tell on our walks together and in the dialogue that there is no shortage of the drive to be there and be professional for the people we serve, across the health workforce, which includes our allied health professional colleagues.
Enjoy, feel free to embed elsewhere, comments welcome, thank you for the invitation.
As the title of the post says, thank you people of the Innovation Learning Network (@HealthcareILN) for a truly just-in-time learning experience in Austin, TX, USA.
There is a lot to be gleaned from this group, because of the people, and also because of the way they structure time.
Not everyone needs or wants to be sitting to learn (some do wall sits, though :)) and it seems hard for many conference organizers to think of learners as actual adults. Not so here. The best announcement was made before the meeting, “The venue is two miles away, feel free to walk to it.”
Innovation continues to be difficult, I still don’t know exactly what it is, I just know what I am, and therefore a network serves a great purpose.
Speaking of knowing who I am, I believe every attendee checked themselves with Crystal (@CrystalKnowsMe), AI to the rescue….
– Kaiser Permanente is the nation’s highest performing health system
– We know there are problems that can’t be solved with medical care alone
– Lantern was the opportunity for someone like me, a family medicine physician, to work with Chris McCarthy (@McCarthyChris) and our amazing design consultancy (@KPInnovation) (led on this project by Dana Ragazeous) to change the face of health, within one of the most important civil rights issues of our time
For those not oriented to the design world, the Design Management Institute is a premier organization of design leaders all over the world, across disciplines.
Innovation does happen in out of the way places. Equality Equals Health. Love Always Wins. I’m proud of our transgender members, my colleagues who are transgender, our therapists, nurses, doctors and designers who are helping the world learn to love better 🙂 .
Actually they are all stars to me, and patient teachers, walking us through what all the symbols on their uniforms mean.
It was a nice and welcome surprise to have Jesse Ehrenfeld, MD, MPH (@DoctorJesseMD) join us, as the guest of Hassan Tetteh, MD (@DoctorTetteh). Jesse has been a terrific leader and inspiration in the area of LGBTQ health, across multiple dimensions, in addition to all of his service roles in medical education and organized medicine.
MakerDocs make things, often things the rest of health and health care doesn’t know they need, until later. Sometimes they’re health activists, too, and there’s nothing wrong with that.
I think the theme from interacting with the people here is that innovation is hard, and (not but) there is a lot of passion. It’s really helpful to hear the scripts that organizations use to either support or control (or is it “center”?) innovation. A lot of them sound the same, almost down to the word. To me, that validates the existence of a network like this.
What a special treat to receive this in the (regular, not electronic) mail – it’s the Year in Review for the Kaiser Permanente Innovation Consultancy (@KPInnovation).
The consultancy is special to me because I’ve known it since before I was at Kaiser Permanente, when I visited the brand new Garfield Innovation Center and the IC’s new Director, Chris McCarthy (@McCarthyChris) walked us through prototypes of what later became Med-Rite.
In 2015, finally, I embedded myself into one of the Innovation Consultancy design teams for KP Lantern (many posts on that here, try this one: Next in health care: The human revolution ). And it was… the best opportunity ever to explore total health for the people we serve. I’d say once in a lifetime, but that would mean it’s not going to happen again 🙂 .
The Innovation Consultancy is a component of the Kaiser Permanente innovation system, that includes the Center for Total Health (@KPTotalHealth) and the Garfield Center (@KPGarfield) as well as a lot of other components. These are the things that help doctors, nurses, and all health professionals bring empathy, passion, and design thinking to understand and solve the problems of our members and society.
Yes to more – from KPLantern
I can’t repost the actual review here because it contains protected information about our members. If you are an employee of Kaiser Permanente, contact me and I’ll point you to a digital copy on our internal network.
However, since the pull quote is mine, I am going to repost that here. And because it’s true.
I hope every doctor and nurse in every health system experiences a generational change like this in their career, because they were supported in listening.
We’re continuing to get together in 2016, and it’s true that when it comes to innovation, clinicians think differently, just put them in front of a patient and watch, as Brian Miller, MD (@4_betterhealth) demonstrates with Leo. Also pictured, Nishi Rawat, MD
In our history, this includes the cleanest steel mills built west of the Rockies, and today, delivering care digitally in Target Stores, in modern, most-beautiful-in-the-world hospitals (it’s #4 in this survey), new ambulatory care model practices, and with physician wellness spaces that promote teamwork and integration.
Fellow Family Physician Nolan Chang, MD, Director of Primary Care Operations for the Fontana-Ontario Service Area for Southern California Permanente Medical Group (@SCPMG) and I have been collaborating on a few things related to the future.
They include thinking about our members of the future in Kaiser Permanente’s Vision 2025 project, which are now full sized replicas at the Center for Total Health (@KPTotalHealth). Now we’re working together to support the people who will take care of our future members, in partnership with our Labor Management Partnership (@LMPTalk).
Nolan’s interests are integration, collaboration, and the joy and passion for taking great care of our members. Definitely worth the visit and the shadow, to see the future today.