Now Reading: Another way to listen, Video Ethnography

Neuwirth EB, Bellows J, Jackson AH, Price PM. How Kaiser Permanente uses video ethnography of patients for quality improvement, such as in shaping better care transitions. Health affairs (Project Hope). 2012;31(6):1244-50. [Accessed June 6, 2012]. This paper, published by esteemed colleagues at the Kaiser Permanente Care Management Institute, describes results from a program that now [...]






