Posts Tagged ‘diversity’

Love wins: Gay marriage in Washington DC / The Christian Science Monitor – CSMonitor.com

March 8th, 2010 | Popularity: 2%
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Love wins: Gay marriage in Washington DC / The Christian Science Monitor – CSMonitor.com.

The State of Virginia’s decision to reinstate discrimination was immediately overshadowed by the District of Columbia’s decision to end it last week, creating lots of excitement in this territory-not-state part of the United States.

I really like the way the author of the article stated it:

When I picked up my paper (this morning), the images were joyful, depicting happy same-sex couples who were finally able to apply for marriage licenses in our nation’s capital. I went to the WaPo’s web site and discovered that it has a whole slide show of photos of happy couples.

I often tell my students that, in my humble opinion, one purpose of government is to help people be happy. The DC government did a good job on Wednesday.

Here are a few photographs of the happy couples, and a few humorous signs of celebrations (photo credits: (1) and (2) by Erin_M/Flickr.com, (3) Library of Congress (4) M.V. Jantzen (5) M.V. Jantzen ). Cupcakes were provided free of charge by Washington’s Hello Cupcake.

…and a few reminder photos of where we came from.

Okay, one more thing. The public statement made by Mildred Loving in 2007, on the 40th Anniversary of Loving vs. Virginia:

Loving for All
By Mildred Loving
Prepared for Delivery on June 12, 2007, The 40th Anniversary of the Loving vs. Virginia Announcement

When my late husband, Richard, and I got married in Washington, DC in 1958, it wasn’t to make a political statement or start a fight. We were in love, and we wanted to be married.


We didn’t get married in Washington because we wanted to marry there. We did it there because the government wouldn’t allow us to marry back home in Virginia where we grew up, where we met, where we fell in love, and where we wanted to be together and build our family. You see, I am a woman of color and Richard was white, and at that time people believed it was okay to keep us from marrying because of their ideas of who should marry whom.

When Richard and I came back to our home in Virginia, happily married, we had no intention of battling over the law. We made a commitment to each other in our love and lives, and now had the legal commitment, called marriage, to match. Isn’t that what marriage is?

Not long after our wedding, we were awakened in the middle of the night in our own bedroom by deputy sheriffs and actually arrested for the “crime” of marrying the wrong kind of person. Our marriage certificate was hanging on the wall above the bed.

The state prosecuted Richard and me, and after we were found guilty, the judge declared: “”Almighty God created the races white, black, yellow, malay and red, and he placed them on separate continents. And but for the interference with his arrangement there would be no cause for such marriages. The fact that he separated the races shows that he did not intend for the races to mix.” He sentenced us to a year in prison, but offered to suspend the sentence if we left our home in Virginia for 25 years exile.

We left, and got a lawyer. Richard and I had to fight, but still were not fighting for a cause. We were fighting for our love.

Though it turned out we had to fight, happily Richard and I didn’t have to fight alone. Thanks to groups like the ACLU and the NAACP Legal Defense & Education Fund, and so many good people around the country willing to speak up, we took our case for the freedom to marry all the way to the U.S. Supreme Court. And on June 12, 1967, the Supreme Court ruled unanimously that, “The freedom to marry has long been recognized as one of the vital personal rights essential to the orderly pursuit of happiness by free men,” a “basic civil right.”

My generation was bitterly divided over something that should have been so clear and right. The majority believed that what the judge said, that it was God’s plan to keep people apart, and that government should discriminate against people in love. But I have lived long enough now to see big changes. The older generation’s fears and prejudices have given way, and today’s young people realize that if someone loves someone they have a right to marry.

Surrounded as I am now by wonderful children and grandchildren, not a day goes by that I don’t think of Richard and our love, our right to marry, and how much it meant to me to have that freedom to marry the person precious to me, even if others thought he was the “wrong kind of person” for me to marry. I believe all Americans, no matter their race, no matter their sex, no matter their sexual orientation, should have that same freedom to marry. Government has no business imposing some people’s religious beliefs over others. Especially if it denies people’s civil rights.
I am still not a political person, but I am proud that Richard’s and my name is on a court case that can help reinforce the love, the commitment, the fairness, and the family that so many people, black or white, young or old, gay or straight seek in life. I support the freedom to marry for all. That’s what Loving, and loving, are all about.

* Together with her husband, Richard Loving, Mildred Loving was a plaintiff in the historic Supreme Court Loving v. Virginia, striking down race restrictions on the freedom to marry and advancing racial justice and marriage equality in America. (Mildred passed away ih 2008 at the age of 68. R.I.P.)

Love definitely won.

Photo Friday: Notice the Creativity and Innovation Around You (snow couch)

February 19th, 2010 | Popularity: 4%
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Snow Couch - Dupont Circle

I knew this had to be this week’s photograph the minute I saw it (and cross posted it in various places…). It is what it looks like, a beautifully created couch made out of snow, in Dupont Circle, Washington, DC. This is just the tip of the iceberg reminder of what comes from a community that embraces diversity and new ideas.

Not everyone lives in/works in a place that is brimming with or tolerates diversity (ahem, Virginia), so the creativity and new ideas may not be as apparent, but they are there. I think people should always stop to notice them – creativity, innovation, and diversity potentiate each other.

Here’s a view of the furniture from different angles. Enjoy.

Virginia: State Employees Lose Protections from Anti-LGBT Discrimination

February 19th, 2010 | Popularity: 4%
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Virginia: State Employees Lose Protections from Anti-LGBT Discrimination « HRC Back Story – I’m joining in the chorus of disappointment for Virginia’s residents with the decision of their governor to reinstate discrimination for lesbian, gay, bisexual, and transgender state employees. As I have written on this blog extensively, diversity is a health issue, and in this economy especially, it doesn’t serve purpose to promote a hostile workforce, or for citizens in need to receive services from employees that work in one.

Some time ago, I used to teach a class at the University of Washington School of Medicine on diversity in the health professionals, and I reminded students that in most parts of Washington State (at the time), it was still legal to fire someone from their job for no other reason than that they were lesbian, gay, bisexual, or transgender.

This is no longer true in Washington State, however, this is a reminder that such discrimination is still legal across most of the United States, in 2010. And this is just employment.

The words of Mildred Loving, whose case, Loving v Virginia, ended racial discrimination in marriage in 1967 are appropriate here, considering that she sued the State of Virginia. Here’s what she said on the decision’s 40th Anniversary:

“Not a day goes by that I don’t think of Richard and our love, our right to marry, and how much it meant to me to have that freedom to marry the person precious to me, even if others thought he was the ‘wrong kind of person’ for me to marry. I believe all Americans, no matter their race, no matter their sex, no matter their sexual orientation, should have that same freedom to marry.”

Meanwhile, Washington, DC, is barelling toward the end of marriage discrimination, set to end in less than a month, in March, 2010, and many Virginia employers, including mine, respect the value of diversity. People are excited and happier to live in a place that supports equality. See for yourself:

Washington, DC is the #epicenter of equality, too. Come join us.

6 Reasons why mHealth is different than eHealth

February 18th, 2010 | Popularity: 10%
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In Mexico, it’s illegal for patients to access their own medical records, and 9.1 percent of Mexicans have an Internet connection at home. 80 percent of them have at least one cell phone.

Conditions like this don’t stifle innovation, they ignite it, and it’s one of the several reasons I think mHealth (“the use of wireless communication devices to support public health and clinical practice”) is different than eHealth (which I’m referring to as desktop Web/computer interaction in health/health care).

I credit Susannah Fox, the Internet’s Informant General, for stimulating the thinking. In 2008 at Health 2.0 in San Diego, she said, “Recruit doctors, let e-patients lead, go mobile” and the data she has been generating since has ceaselessly has been pointing to that reality.

More recently, Washington, DC, hosted the mHealth Initiative Networking Conference last week, and this week, Health Affairs hosted a briefing on their latest issue on E-Health in the Developing World (side note, I know I’m behind in noticing this, but I love HealthAffairs new print form factor – less tome-y and more open).

The mHealth Networking Conference was remarkable for me in terms of the spark I noticed on the part of the attendees and the slightly different focus – a little more public health-y, a little more do-great-things-for-society-y. And, I’m going to say it, a little more exciting for someone like me because of the possibilities that go beyond the desktop web. To learn about them in the City where people believe everything is possible, because it is, is just icing on the cake.

So here’s my list:

#1: When we talk about the web, we still worry about the people who are just not online. According to Susannah’s team, its hovering at 26 %. mHealth is different, everyone has a cell phone or is going to get one, relatively speaking. If you compare use visually, the cell phone thermometer shows much greater penetration – all groups are “pushed up” to higher degrees of access.

Speaking of Mexico and the developing world, the parallels are relevant in the United States to vulnerable populaition, and this is another key difference. Desktop web access favors more educated, more affluent people. There’s an inverse relationship when it comes to wireless. Look at this data from December: If you look carefully, you’ll see something amazing. Access statistics for Black and Hispanic respondents are higher for wireless access to the Internet than for Whites. It’s almost as if the “haves/have nots” are reversed. For people interested in reducing disparities, this is…kind of huge. That’s difference #2.

Difference #3 has to do with ease of set-up. When I speak with iPhone developers or people involved in mobile, I hear the words “difficult, challenging,” which is different than what we heard in 1995 when anyone (me included) could code an HTML page and put it up.

Difference #4, when we talk about the web, there’s not a discussion of telecommunications companies and their innovation. When we talk about mHealth, we have to include telecommunications companies. This year at HIMSS10 , in Atlanta, it’s not Sanjay Gupta, MD (whose work I have great respect for) that I want to see speak the most. it’s Dan Hesse, CEO of Sprint/Nextel. People with telecommunications experience, in my opinion will be very important moving forward. In a analogous way, I am as drawn to the CTIA as I am to AMIA .

Susan calls it

Susan calls it

Difference #5, Reverse Innovation – Unlike the web, a lot of the “cool” stuff has already been pioneered, outside of the United States. Susan Dentzer said it best at the Health Affairs briefing: ” Clearly the US is the developing country when it comes to mHealth“. The term reverse innovation comes from General Electric (this article from Harvard Business Review explains it) , and it means that a lot of the inventing to be done is happening in India, China, South America, and as the article linked to above points out, in Mexico. What may work best is something that comes from a place with far less resources than we have. Kind of what health care, a resource-poor industry when it comes to innovation at the level of public health and primary care, needs.

ZipHealth

ZipHealth: Where would you rather track your health; here, or on a desktop website?

Difference #6, it’s more personal. Some of the apps we saw last week, and others I am hearing about, are things that might not work on the desktop web so well, because a desktop or laptop is not as “personal” a device. The idea of storing information on a web site and forwarding to your doctor seems to make more sense on a mobile phone, because it’s something you hold that’s yours, that you can “share” with someone. Not the same for a web site on a computer.

I want to clarify that this is not 6 reasons why mHealth is better or has more scientific evidence behind it. This is just differences. I’ll report on two great papers in the Health Affairs issue on this shortly.

Comments/additions/subtractions welcome.


Now Reading: Proposed CMS Rule for EHR Incentives (from a patient access perspective)

January 10th, 2010 | Popularity: 9%
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CMS Rule

A PDF version of the rule with my highlights. Click the image above to download.

I love rules and regulations, and I don’t mean that sarcastically, because a rule or a regulation isn’t a rule or regulation. It’s the way the will of the people is executed. Once I began to see rules and regulations that way, i appreciated them as windows, small puzzles, into the minds of the people who are trying to solve a problem.

The corollary to all of this is that whenever someone says to me, “The rule says X, do Y,” my response is “let’s go read it together.” My “read the regulation yourself’ approach is very important, because it’s likely that the approach to satisfying the rule depends on knowing the care process and what the problem being solved was/is. The goal is not to satisfy the rule, after all, it’s to solve the problem that created the rule.

With that in mind, I read the CMS Proposed Rule: Medicare and Medicaid Programs; Electronic Health Record Incentive Program , and my annotations are below (comments are bolded in parens). The front part is about the problems to be solved, the back part is about paying for the problems to be solved. With that in mind, I focused more on the front part.

As it says in the title of the post, the perspective I am bringing is about patient access to their health care information:

I find the rule to be encouraging in most areas (really):

  • It validates the inpatient setting as the next frontier of patient access to their health care information (avoiding the 73-cents-type disasters that happen during many hospitalizations today).
  • It promotes use of the After Visit Summary.
  • It sets a time limit on patient access to their health data of 96 hours. Better late than never.

It’s discouraging in some areas:

  • It says patient’s can’t have automated access to all of their diagnostic test results after 96 hours of finalization, just lab tests. Imaging and pathology aren’t included in the definition of lab tests. Same goes for progress notes, too. It appears that they can “request” the other testing and that these need to be delivered in 48 hours. So, maybe this is functionally equivalent? If a reader could review the pages and comment that would be helpful to me – This is somewhat confusing to me.
  • It perpetuates and codifies federal discrimination against lesbian, gay, bisexual, and transgender Americans in EHR implementations. I know this is bigger than a CMS rule, however, the written word in this rule promotes practices that ensure that these Americans will continue to experience disparities that will ultimately cost them and our nation good health and productivity. A leader in the last Administration once said to me, “We know this is a problem, we are just not allowed to address it.” Well, we should be allowed to now….(and if anyone reading this has some ideas for me, let me know, I’m happy to assist)

Also, on costs, the studies that it uses to base costs of EHR implementations do not include patient portals. These have usually been funded on top of these estimates. That’s what I think. I don’t know if that changes anything about the incentive payments. It just may affect how people perceive the cost of implementation of a full meaningful use EHR.

I’m not planning on submitting this information as comments to CMS, but you are welcome to copy-pasted as you see fit if you are going to, and finally, as it says on my About page, the views expressed here are my own and not of any organization I am affiliated with.

You’ll see a stream of consciousness in my notes, keep that mind. Feel free to comment, and to follow my example, read the rule yourself, it’s worth it if you care about this.

• Highlight, page 16

The American Recovery and Reinvestment Act of 2009 (ARRA) (Pub. L. 111-5) was enacted on February 17, 2009

• Highlight, page 16

These provisions, together with Title XIII of Division A of ARRA, may be cited as the Health Information Technology for Economic and Clinical Health Act” or the “HITECH Act.”

• Highlight, page 17

CMS and ONC have been working closely to ensure that the definition of meaningful use of certified EHR technology and the standards for certified EHR technology are coordinated. “Meaningful use” is a term defined by CMS and describes the use of HIT that furthers the goals of information exchange among health care professionals. In an upcoming interim final rule, ONC will identify the initial set of standards and implementation specifications that EHR technology must implement, as well as the certification criteria that will be used to certify EHR technology, and will further define the term “certified EHR technology.”

• Highlight, page 18

in the original Medicare program or hereinafter referred to as Medicare Fee-for-Service (FFS)

• Highlight, page 20

The HITECH Act creates incentives in the Medicare Fee-for-Service (FFS), Medicare Advantage (MA), and Medicaid programs for demonstrating meaning EHR use and payment adjustments in the Medicare FFS and MA programs for not demonstrating meaningful EHR use.

• Highlight, page 23

ONC will be defining certified EHR technology in its upcoming interim final rule and we propose to use the definition of certified EHR technology adopted by ONC.

• Highlight, page 26

For these sections, the EHR reporting period may be any continuous 90-day period within the first payment year and the entire payment year for all subsequent payment years.

• Highlight, page 27

For example, for payment year 2011, an EHR reporting period of March 13, 2011 to June 11, 2011 would be just as valid as an EHR reporting period of January 1, 2011 to April 1, 2011. An example of an unallowable EHR reporting period would be for an EP to begin on November 1, 2011 and finish on January 31, 2012.

• Highlight, page 28

Moreover, as discussed later in this proposed rule, we will require EPs and hospitals to demonstrate meaningful use by meeting certain performance thresholds (for example, EPs will need to use CPOE for 80 percent of all orders, and hospitals for 10 percent of all orders)

• Highlight, page 29

For the first payment year, therefore, we propose that the EHR reporting period will be any continuous 90-day period within the first payment year. However, beginning in the second payment year we see no compelling reason not to seek the most robust verification possible. Therefore for the second payment year and all subsequent payment years we propose the EHR reporting period be the entire payment year.

• Highlight, page 29

For example, allowing an EHR reporting period to begin as early as July 3, 2010 would allow an eligible hospital to successfully CMS-0033-P 30 demonstrate meaningful use on October 1, 2010, the first day of FY 201

• Highlight, page 30

Due to the operational challenges presented and the statutory requirement to avoid duplication of payments to the extent possible, we are proposing that the earliest start date for EHR reporting period be the first day of the payment year.

• Highlight, page 32

We propose to define at §495.4 the term “meaningful EHR user” as an EP or eligible hospital who, for an EHR reporting period for a payment year, demonstrates meaningful use of certified EHR technology in the form and manner consistent with our standards (discussed below).

• Highlight, page 34

In developing its recommendations, the HIT Policy Committee considered a report entitled “National Priorities and Goals” (http://www.nationalprioritiespartnership.org/uploadedFiles/NPP/08-253- NQF%20ReportLo%5b6%5d.pdf) generated by the National Priorities Partnership, convened by the National Quality Forum (NQF). Of the national health care priorities set forward by the NQF report, the HIT Policy Committee chose as priority areas patient engagement; reduction of racial disparities; improved safety; increased efficiency; CMS-0033-P 35 coordination of care; and improved population health to drive their recommendations. Those recommendations are available electronically at http://healthit.hhs.gov.

• Highlight, page 35

coordination of care; and improved population health to drive their recommendations

• Highlight, page 35

Section V. of this proposed rule discusses the current adoption rates of HIT

• Highlight, page 37

Therefore, we propose to create a common definition of meaningful use that would serve as the definition for providers participating in the Medicare FFS and MA EHR incentive program, and the minimum standard for EPs and eligible hospitals participating in the Medicaid EHR incentive program.

• Highlight, page 40

meaningful use of certified EHR technology should result in health care that is patient-centered, evidence-based, prevention-oriented, efficient, and equitable.

• Highlight, page 40

We are considering updating the meaningful use criteria on a biennial basis, with the Stage 2 criteria proposed by the end of 2011 and the Stage 3 definition proposed by the end of 2013.

• Highlight, page 40

Stage 1: The Stage 1 meaningful use criteria focuses on electronically capturing health information in a coded format; using that information to track key clinical conditions and communicating that information for care coordination purposes

• Highlight, page 40

Stage 2: Our goals for the Stage 2 meaningful use criteria

• Highlight, page 41

encourage the use of health IT for continuous quality improvement at the point of care and the exchange of information in the most structured format possible, such as the electronic transmission of orders entered using computerized

• Highlight, page 41

Stage 3: Our goals for the Stage 3 meaningful use criteria are, consistent with other provisions of Medicare and Medicaid law, to focus on promoting improvements in quality, safety and efficiency, focusing on decision support for national high priority conditions, patient access to self management tools, access to comprehensive patient data and improving population health.

• Highlight, page 42

We intend that Medicaid EPs and eligible hospitals who qualify for an incentive payment for adopting, implementing, or upgrading in their first payment year would follow the same meaningful use progression outlined below as if their second payment year was their first payment year.

• Highlight, page 46

Table 1 outlines our proposal to apply the respective criteria of meaningful use for each payment year (1st, 2nd, 3rd, etc.) for EPs and eligible hospitals that become meaningful EHR users before 2015. Please note that nothing in this discussion limits us to proposed changes to meaningful use beyond Stage 3 through future rulemaking. TABLE 1: Stage of Meaningful Use Criteria by Payment Year * Avoids payment adjustments only for EPs in the Medicare EHR Incentive Program. ** Stage 3 criteria of meaningful use or a subsequent update to the criteria if one is established through rulemaking.

• Highlight, page 48

CMS and ONC have carefully reviewed the objectives and measures proposed by the HIT Policy Committee. We found many objectives to be well suited to meaningful use, while others we found to require modification or clarification. In our discussion we will focus on those areas where our proposal is a modification of the recommendation of the HIT Policy Committee.

• Highlight, page 49

We also removed the phrase “etc.” We believe that the level of ambiguity created by “etc” is not appropriate for Federal regulations.

• Highlight, page 49

For Stage 1 criteria, we propose that it will not include the electronic transmittal of that order to the pharmacy, laboratory, or diagnostic imaging center.

• Anchored Note, page 49

CPOE

Wow, no electronic transmittal required of the order?

• Highlight, page 50

We describe a “problem list” as a list of current and active diagnoses as well as past diagnoses relevant to the current care of the patient. (The first official definition of an electronic problem list I have seen)

• Highlight, page 50

emographics: preferred language, insurance type, gender, race and ethnicity, and date of birth

• Highlight, page 50

Record the following demographics: preferred language, insurance type, gender, race and ethnicity, and date of birth. We note that race and ethnicity codes should follow current federal standards published by the Office of Management and Budget

• Highlight, page 50

Record the following demographics: preferred language, insurance type, gender, race and ethnicity, and date of birth. We note that race and ethnicity codes should follow current federal standards published by the Office of Management and Budget (http://www.whitehouse.gov/omb/inforeg_statpolicy/#dr).

• Highlight, page 50

We do not propose to include the objective “Record Advance directives.” (Looking at the rationale, I wonder if this decision is politically driven, based on events of the summer of 2009. I think it’s reasonable to ask that an EHR store a patient’s wishes for life sustaining care, and unforunately a lot of EHRs do this very poorly, resulting in lots of confusion and poor outcomes when they are least needed by stressed patients and families.)

• Highlight, page 51

plot and display growth charts for children 2 – 20 years, including BMI. This is a modification to the HIT Policy Committee recommendation to require eligible professionals to record vital signs: height, weight, blood pressure and calculate BMI. We added “plot and display growth charts for children 2 – 20 years, including BMI” to the objective recommended by the HIT Policy Committee, as BMI itself does not provide adequate information for children. (Interesting example of CMS going beyond what was recommended; I understand the rationale – meaningful use looks like a back door for guideline implementation)

• Highlight, page 52

Generate lists of patients by specific conditions to use for quality improvement, reduction of disparities, research, and outreach. (unfortunately, LGBT status is not respected as a vulnerable population in the rule due to well-described federal discrimination against this group, so this group will be completely passed over in benefitting, even though the data shows clearly that they suffer disparities in the health care system – this should be changed)

• Highlight, page 52

Send reminders to patients per patient preference for preventive/follow-up care. Patient preference refers to the patient’s choice of delivery method between internet based delivery or delivery not requiring internet access. (First mention of patient access! Noted, page 52)

• Highlight, page 54

It does not include the electronic transmittal of that order to the pharmacy, laboratory, or diagnostic imaging center in 2011 or 2012. (So, basically, the EHR is a typewriter for these types of orders in 2010)

• Highlight, page 55

We note that race and ethnicity codes should follow current federal standards published by the Office of Management and Budget (http://www.whitehouse.gov/omb/inforeg_statpolicy/#dr).. (Note exclusion of lesbian, gay, bisexual, transgender Americans in the group of people experiencing disparities)

• Highlight, page 57

We believe greater clarification is required around the term clinical decision support. We propose to describe clinical decision support as health information technology functionality that builds upon the foundation of an EHR to provide persons involved in care processes with general and person-specific information, intelligently filtered and organized, at appropriate times, to enhance health and health care. (Okay, this definition as operationalized in health care typically means “not including the patient” when “persons involved in care processes” are discussed. Not sure if this is a huge deal, but in the future, perhaps a clinical decision support rule might be one aimed at patients rather than doctors/nurses)

• Highlight, page 58

The second health outcomes policy priority identified by the HIT Policy Committee is to engage patients and families in their healthcare. The following care goal for meaningful use addresses this priority: ( smile )

• Highlight, page 58

For purposes of all objectives of the Stage 1 criteria of meaningful use involving the disclosure of information to a patient, a disclosure made to a family member or a patient’s guardian consistent with Federal and State law may substitute for a disclosure to the patient.

• Highlight, page 58

Provide patients with an electronic copy of their health information (including diagnostics test results, problem list, medication lists, allergies) upon request. CMS-0033-P 59 Consistent with the HIT Policy Committee’s recommendations, we propose the following additional clarification of this objective. Electronic copies may be provided through a number of secure electronic methods (for example, personal health record (PHR), patient portal, CD, USB drive).

• Highlight, page 59

Consistent with the HIT Policy Committee’s recommendations, we propose the following additional clarification of this objective. Electronic copies may be provided through a number of secure electronic methods (for example, personal health record (PHR), patient portal, CD, USB drive). (The so-called “PDF is okay” clause)

• Highlight, page 59

Provide patients with timely electronic access to their health information (including lab results, problem list, medication lists, allergies) within 96 hours of the information being available to the EP. Also, consistent with the HIT Policy Committee recommendations, we propose the following additional clarification of this objective. Electronic access may be provided by a number of secure electronic methods (for example, PHR, patient portal, CD, USB drive). Timely is defined as within 96 hours of the information being available to the EP either through the receipt of final lab results or a patient interaction that updates the EP’s knowledge of the patient’s health. We judge 96 hours to be a reasonable amount of time to ensure that certified EHR technology is up to date. We welcome comment on if a shorter or longer time is advantageous. (Hmmm…4 days. It’s certainly better than never. Where does imaging and pathology fall into this time frame?)

• Highlight, page 59

We do not propose to include the objective “Provide access to patient-specific education resources upon request.” (This seemed confusing to me from the start, I understand the rationale – I think providing the raw information is going to drive this happening, that’s where the focus should be anyway, in my opinion)

• Highlight, page 60

Provide clinical summaries for patients for each office visit. Changed from encounter to office visit. The HIT Policy Committee recommended the objective “ Provide clinical summaries for patients for each encounter.” We believe this objective requires further clarification in order make the distinction that it is not meant to apply to alternative encounters such as telephone or web visits. As a result, we propose to revise this objective to “Provide clinical summaries for patients for each office visit.”

• Highlight, page 60

As a result, we propose

• Highlight, page 60

Provide patients with an electronic copy of their health information (including diagnostic test results, problem list, medication lists, allergies, discharge summary, procedures), upon request. Consistent with the HIT Policy Committee’s recommendations, we propose the following additional clarification of this objective. Electronic copies may be provided through a number of secure electronic methods (for example, Personal Health Record (PHR), patient portal, CD, USB drive). (PHR in the inpatient setting is made possible by this – excellent)

• Highlight, page 60

Provide patients with an electronic copy of their discharge instructions and procedures at time of discharge, upon request.

• Highlight, page 61

By “diagnostic test results” we mean all data needed to diagnose and treat disease, such as blood tests, microbiology, urinalysis, pathology tests, radiology, cardiac imaging, nuclear medicine tests, and pulmonary function tests. (Excellent, this means that imaging and pathology are included in the definition of diagnostic testing. They are currently not considered the same as “test results” in many organizations for the purpose of sharing. This ends that distinction – however further down, we go back to “lab tests” for patient sharing, excluding imaging and path. Let’s not do that.)

• Highlight, page 62

Examples would include an insurance company that covers the patient or a personal health record vendor identified by the patient. (This hints at interoperability in Stage 1 – “personal health record vendor” identified by the patient – does this override the 96 hour delay discussed above?)

• Highlight, page 62

We propose to describe medication reconciliation as the process of identifying the most accurate list of all medications that the patient is taking, including name, dosage, frequency and route, by comparing the medical record to an externally list of medications obtained from a patient, hospital or other provider. (Wow, a single definition for medication reconciliation. This is significant)

• Highlight, page 63

Provide summary care record for each transition of care or referral. (A net add by CMS , was not in the initial HIT Pol objectives explicitly, just referred to)

• Highlight, page 63

The patient’s health care team communicates with public health agencies. The goal as recommended by the HIT Policy Committee is “communicate with public health agencies.” We found this goal to be somewhat ambiguous, as it does not specify who must communicate with public health agencies. We propose to specify “the patient’s health care team” as who would communicate with public health agencies. (Below this there are some specifics – this looks like a lot to accomplish)

• Highlight, page 64

The fifth health outcomes policy priority is to ensure adequate privacy and security protections for personal health information. The following care goals for meaningful use address this priority: Ensure privacy and security protections for confidential information through operating policies, procedures, and technologies and compliance with applicable law. Provide transparency of data sharing to patient. (What will the objective be for the last bullet point? Reading with anticipation. I read further down and couldn’t find the measurable objective spelled out, unless “provide transparency” is referring to the items above in patient access)

• Highlight, page 66

For each of these measures utilizing a percentage and the reporting of clinical quality measures, we propose at §495.10 that EPs and eligible hospitals submit numerator and denominator information to CMS. We invite comment on our burden estimates associated with reporting these measures (see section III. of this proposed rule). (This is where we get into numbers)

• Highlight, page 68

we are proposing all measures be limited to actions taken at practices/locations equipped with certified EHR technology. (So if part of the practice is not using an EHR, that doesn’t go into the count)

• Highlight, page 68

We are proposing that to be a meaningful EHR user an EP must have 50 percent or more of their patient encounters during the EHR reporting period at a practice/location or practices/locations equipped with certified EHR technology. (But practices can’t limit EHR use to a subset of their organization to collect the incentive based on percentages, let’s see how this plays out with patient access)

• Highlight, page 72

EP/Eligible Hospital Objective: Maintain an up-to-date problem list of current and active diagnoses based on ICD-9-CM or SNOMED CT® EP/Eligible Hospital Measure: At least 80 percent of all unique patients seen by the EP or admitted to the eligible hospital have at least one entry or an indication of none recorded as structured data. (This is good for patients – there are many products out there that create crosswalks between these codes and searchable terms on the Internet, and in the future, the actual codes themselves will be the best search terms – let’s get away from “patient friendly” conversions)

• Highlight, page 74

EP/Eligible Hospital Objective: Maintain active medication list. EP/Eligible Hospital Measure: At least 80 percent of all unique patients seen by the EP or admitted by the eligible hospital have at least one entry (or an indication (I don’t see how this supports maintaining the list accurately or having the patient confirm its accuracy, I’ll keep reading – and sure enough, reconciliation events are discussed later on)

• Highlight, page 78

The numerator for this objective is the number of unique patients seen by the EP or admitted to an inpatient facility/department (POS 21) that falls under the eligible hospital’s CCN during the EHR reporting period who have all required demographic elements (preferred language, insurance type, gender, race, and ethnicity, date of birth and, for hospitals, date and cause of death in the case of mortality) recorded as structured data in their electronic record.(I’m going to say this because I have a feeling no one else will, sadly, and that is that sexual minority status should also be recorded as a demographic – all of the concerns/fears that go with recording this have already been addressed in getting us to the place where we record ethnicity and race, if there’s disagreement on this point, I’d like to hear it)

• Highlight, page 83

EP/Eligible Hospital Objective: Generate lists of patients by specific conditions to use for quality improvement, reduction of disparities, research, and outreach. EP/Eligible Hospital Measure: Generate at least one report listing patients of the EP or eligible hospital with a specific condition. (Not very robust – “create a list of patients once” – I’ll keep reading, this is Stage 1)

• Highlight, page 84

EP Objective: Send reminders to patients per patient preference for preventive/ follow-up care EP Measure: Reminder sent to at least 50 percent of all unique patients seen by the EP or admitted to the eligible hospital that are 50 and over (Messy – the hospital would send preventive care reminders? What about the patient’s primary physician? This one seems a little un-supportive if not threatening to good primary care. I have a feeling that hospitals would rather not be accountable for this task, but I could be wrong…) (Corrected 1/12/10 – this is an EP measure, not a hospital measure, this is clarified in the IFR document – I am still confused about the insertion of ‘eligible hospital’ in the requirement)

• Highlight, page 86

Research has shown that decision support must be targeted and actionable to be effective, and that “alert fatigue” must be avoided. (Actually, Research has not shown that “alert fatigue” must be avoided – the alert fatigue part of this sentence has been thrown in, but it has no basis in evidence that I know of, e.g. that alert fatigue exists when the alerts are accurate. Feel free to correct me on this point.)

• Highlight, page 89

EP Objective: Provide patients with an electronic copy of their health information (including diagnostic test results, problem list, medication lists, and allergies) upon request Eligible Hospital Objective: Provide patients with an electronic copy of their health information (including diagnostic test results, problem list, medication lists, allergies, discharge summary, and procedures), upon request. EP/Eligible Hospital Measure: At least 80 percent of all patients who request an electronic copy of their health information are provided it within 48 hours. (Great. This will prevent another 73 cents disaster. Diagnostic tests does include radiology and path as discussed above. Progress notes are not included, though, why not? They should be)

» Read more: Now Reading: Proposed CMS Rule for EHR Incentives (from a patient access perspective)

“It’s Done Everyone” – Mayor Fenty signs D.C.’s marriage equality bill

December 21st, 2009 | Popularity: 6%
1 comment

Always remember the feeling of excitement that comes with acceptance.

Free gift with our D.C. Tax Dollars: Equality

December 1st, 2009 | Popularity: 4%
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Council Votes to Legalize Gay Marriage – Political Hotsheet – CBS News

It makes a difference to live in a place where people think everything is possible, because it is.

– Thank you, Washington, DC.

Washington in the ’60s | WETA

November 7th, 2009 | Popularity: 4%
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Washington in the ’60s | WETA – Finally, our own version of “Berkeley in the 60’s” – a great and moving show narrated by Connie Chung, about one of the most diverse cities in America.

As I’ve written here a few times, Washington, DC brings together my interests in empowerment, diversity, and innovation so well – it is still a city where people believe the possibilities are unlimited, because they are.

This is especially true on the eve of the end of marriage discrimination in the District of Columbia. I don’t think the DC local cable channel has ever been as popular among people living in my community, as the hearings for the bill, which is set to pass, occur. I thought it was worth juxtaposing two photographs, one from 1963 (credit: Library of Congress), and one from 2008 (credit: MV Jantzen)

I also want to point out Washington in the ’60s: Share Your Memories | WETA which in a way is Web 2.0 at its best – it is the voices of people who lived during that time, showing the power of sharing, and the use of this medium by the baby boomer generation, who by definition would be the population commenting here:

Living in the 60’s When JFK was President, I was at the State Dept. He’d hold his news conferences there. I would run down to the basement where he got out of the car into the elevator. The only time he shaked hands was when there were the nuns waiting for him, too. I protested in the Vietnam marches; brought people into my apt. (Glover Park) to shower and change during the Poor People’s Campaign….

Knew Washington was changing as I could see inter-racial couples walking down the street together without fear of being shot.

From the narrative above, and the photographs below (click to see full size), we have come a long way, and we have a ways more to go. If it was easy, this would already be fixed, but we are here because it’s not easy.

Enjoy the show.

Photo Friday: We Love Logan Circle

October 9th, 2009 | Popularity: 3%
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This week’s photograph was taken on the sidewalk near 15th and P streets, in Washington, DC, also known as the Logan Circle Neighborhood.

The retail store Lululemon was putting on an impromptu show for neighborhood residents.I have written previously about Lululemon’s approach to growing their business by integrating into the communities by building showrooms staffed by community yoga instructors. It’s a great concept for health care too.

As I have been away from DC for the past week, it’s good to be back and be reminded of the diversity and philosophy of living (see the photo on the bottom right) that draws me to Washington or this part of any city I am fortunate to visit. It’s similar to the Suze Orman philosophy: People first, then money, then things. Enjoy.



Photo Friday: Chuck Schumer “You truly are my brothers and sisters”

October 2nd, 2009 | Popularity: 5%
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This week’s photograph is of Senator Chuck Schumer, taking a (short) break from health reform, to address a group of local leaders in Washington, DC, in support of equality for gay, lesbian, bisexual, and transgender Americans, at an event hosted by the Victory Fund.

The District of Columbia is set to introduce and pass a bill supporting equality, entitled the “Religious Freedom and Civil Marriage Equality Act Amendment Act of 2009″ next week.

Here are some views from the event, hosted at the new W Hotel, Washington, DC. Enjoy.


Corporate Equality Index : HRC : Kaiser Permanente scores 100 %

September 20th, 2009 | Popularity: 3%
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Corporate Equality Index : HRC : Kaiser Permanente – Kaiser Permanente scores a perfect 100% on the Corporate Equality Index. The Corporate Equality Index demonstrates that businesses recognize the importance of working with and providing for lesbian, gay, bisexual and transgender workers and consumers.

Diversity, and its importance, is a fairly dominant theme on this blog, and in my career. Kaiser Permanente is the first organization I have worked for that scores a perfect 100 on this index. The number represents a commitment, which I can see and feel in every interaction.

Take a look at your organization’s score on the index by doing a search here:HRC Corporate Equality Index Search, and ask these questions:

  1. Is my organization profiled in the corporate equality index? If not, why not, and would we, and those we serve, be proud of our score?
  2. If my organization is profiled and did not receive a 100 percent score, why not?

As I mentioned in a previous post, the data tells us why it’s worth asking.

My enjoyment of this information comes from the fact that I and those I work with don’t just tolerate diversity, we live diversity; you should too.


Daily Number: Closing the Racial Digital Divide – Pew Research Center

September 11th, 2009 | Popularity: 1%
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Legal Technology – Doctors, Patients and Social Networks

August 20th, 2009 | Popularity: 5%
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Legal Technology – Doctors, Patients and Social Networks

I would say this article falls in the "unenthusiastic about the future" category.

The author led off with the University of Florida study as a sort of example of unprofessional behavior online, and within it, cited that 50% of students shared their sexual orientation online, (as did the UF researchers, albeit in a different order than this author did, relative to other “personal information items” such as relationship status or political views).

In 2009, what’s unprofessional about sharing one’s sexual orientation (and why was it ever deemed unprofessional)?

Don’t many “traditional” physician profiles indicate marital and family status, and isn’t this sharing of a person’s sexual orientation, for those who are legally allowed to be married?

The writer’s approach seems to harken back to a different era, where “being professional” was thought of differently, based on who a person “was” (where they went to school, demographics, etc.) rather than how they behaved. Perhaps this is because there was so little information to base this judgement on.

This is why I believe social media has the potential to change the definition of what “being professional” is, in a positive way.

Just after reading this article, I came across this comment from Jay Parkinson, MD’s blog:

You shouldn’t have a resume or a CV. You should have a blog with an “About Me” section that yaps about all the things you’ve done to get where you are with full acknowledgement that most of your education, experience, and awards are worth nothing if they’re not backed by consistently interesting thoughts.

And this should be a requirement for graduating high school.

I agree with Jay. When a person’s behavior is as transparent as their given credentials, they’ll have the opportunity to show how they work to perform better for the people they serve every day.

One more thing – As I have observed many health professionals transition to communicating in an electronic world within health care systems, I have seen that they carry their caring and skill with them into new environments, as any professional would. An article about social media and professionalism should include this reality at its core.

Thanks to the American Board of Internal Medicine Foundation for joining Twitter and raising discussion about this topic!

Photo Friday: The Einstein Memorial

January 17th, 2009 | Popularity: 29%
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Albert Einstein

This week’s photograph is of the Albert Einstein Memorial, in front of the National Academy of Sciences Building, in Washington, DC.

I had not known about this work before I was invited to go on a walking meeting with Claudia Williams, Director of Health Policy, for the Markle Foundation. The memorial is impressive both in its larger than life-ness, and its accessibility – you can literally sit next to Albert. Claudia pointed out that this memorial is an interesting juxtaposition to the Lincoln Memorial, just across the street, which I really wouldn’t have considered before she mentioned it.

Given my interest diversity in the workplace, in health care, and equal access for patients, I was especially uplifted by one of the three quotations engraved on the bench:

As long as I have any choice in the matter, I shall live only in a country where civil liberty, tolerance, and equality of all citizens before the law prevail.

Part of the fun (and magic) of walking meetings is learning more about one’s community through the perspective of another person. When a person schedules a walking meeting with me (using the excellent TimeDriver tool), I ask them in the scheduler to tell me where to meet them, so I can enjoy experiences like the one I had with Claudia and Albert.

Better Health » Ten Good Things About The U.S. Healthcare System

December 31st, 2008 | Popularity: 25%
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Better Health » Did You Or Someone You Know Break the Health Care System?

December 31st, 2008 | Popularity: 27%
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Better Health » Did You Or Someone You Know Break the Health Care System?

As it says in the post linked to above from the Getting Better with Dr. Val blog, they didn’t want to hear about it. This was the Washington, DC version of the Obama-Biden Transition team-inspired community discussion about health care reform, and the instructions were to be prepared to come talk about an interaction with the health care system that was positive.

We were given copies of the participant guide, which is actually well referenced and backgrounded, although we didn’t follow it exactly per the directions we were given.

And, we had the discussion (not a debate!). In retrospect I think we covered a lot in a very short time, just through the lens of a few people’s experiences – everything from supporting vulnerable populations, to health information technology, to service oriented care, to dedication and commitment among health care professionals.

The interesting thing for me to notice was that it wasn’t the HIT-champions bringing up the benefit of HIT, the specialty care provider bringing up the benefit of good specialty care, or the member of the vulnerable population bringing up the value of supporting vulnerable populations.

The day after, this overall leaves me with the feeling that Americans know what good health care is, and we can trust them to tell us, if we listen. Part of the participant role was to answer three short questions in the participant guide, and since there are others blogging about last night’s event (I hope!), I’ll let them demonstrate how true this was in our responses to the questions…..

With thanks to Mr. Dr. Val (Steve Z) and Dr. Dr. Val for hosting the discussion in the zone where everything is possible, because it is.

Photo Friday: Women of Our Time

December 19th, 2008 | Popularity: 24%
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National Portrait Gallery NPG  

On my lunch break from the NHIN forum this week, I stopped in to my favorite Smithsonian Museum to find a great exhibition, Women of Our Time. Photography isn’t allowed in special exhibitions, but some of the images are on the web. My three favorite ones (Lucille Ball, Virginia Apgar, and Rosalyn Yalow) are not there though.

An image of the photograph of Rosalyn Yalow is here on this web site – I like it because in her face is a look of confident accomplishment, without boundaries. Here is her story:

Rosalyn Yalow, born 1921. When physicist Rosalyn Yalow took a job in 1947 at the Bronx Veterans Administration Hospital to explore the potential of radioisotopes in diagnosing and treating illnesses, her first lab was a converted janitor’s closet, and she had to improvise some of her equipment. From that unpromising beginning came pathbreaking results. By the early 1950s she was working in partnership with Dr. Solomon Berson, and out of their investigations came RIA (radioimmunoassay), a procedure that proved invaluable in diagnosing and determining treatment for a wide range of diseases. In recognition of that achievement, Yalow becme the first woman to win the prestigious Albert Lasker Prize for Basic Medical Research in 1976, and a year later she was awarded the Nobel Prize in medicine.

Yalow’s portrait was part of a series of images by photographer Arthur Leipzig depicting Jewish women-both famous and anonymous-from around the world.

When I entered medical school, my class makeup marked the end of an era – it was the last medical school class that had more men than women in it. The stories of these amazing women reinforce how far we have come, thanks to their leadership.

Ending Health Care Disparities:Community Benefit:Kaiser Permanente

December 15th, 2008 | Popularity: 25%
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About Disparities:Ending Health Care Disparities:Community Benefit:Kaiser Permanente

Congratulations to Kaiser Permanente, both for creating a public resource about ending disparities in health care, and for using an inclusive definition of vulnerable populations:

Disparities in health and health care impact everyone. Persons most affected include African Americans, American Indian/Alaska Natives, Asians/Pacific Islanders, Hispanics/Latinos, lesbians, gay men, bisexuals, and transgender people. Others at risk include the elderly, the homeless, intravenous drug users, substance abusers, infected persons, persons with disabilities, prisoners.

Photo Friday: Andrew Jackson and an Incredible month for Washington, DC

November 28th, 2008 | Popularity: 18%
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Our Federal Union It Must Be Preserved

This week’s photograph (published a little later, to support Engage With Grace) was taken on Thanksgiving day, at President’s Park, in front of the Andrew Jackson statue. You can see preparations for the inauguration happening behind it, on Pennsylvania Avenue.

I believed that 2008 would be an incredible year for this city, and my prediction was accurate just in thinking about this past month.

I thought about whether posting the images below would dilute the message of my blog, but I think they do not. The interest in empowering patients in health care is not far removed from an interest in empowering all members of society to achieve their true potential. This is an interest shared by the best organizations in the world, including my employer, and this community is a wonderful place to witness that commitment, which I did this month.

2009 is looking to be another incredible year in our nation’s capital for health care, diversity, and our world’s economy. Come join us!

Photo Friday: “Ever Eaten at a Lunch Counter in a Store?”

November 21st, 2008 | Popularity: 19%
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Lunch Counter Seats

The words in the title of the post were said by one of the staff at the newly re-opened National Museum of American History this morning to a young visitor. What she did, very effectively, for the visitor and myself (lunch counters in stores are even before my time) was relate yesterday’s inequalities to those of today, by explaining the importance of the lunch counter in the era before fast food. This is the Greensboro, North Carolina lunch counter, and it was donated to the Smithsonian by Woolworth’s in 1993.

I’m attaching a few more images that stirred some emotions in me, maybe they will for you, too. Overall, the last two weeks in Washington have really inspired the feeling that everything is possible. I’ll post some of those images next week. Feel free to share your comments on the NMAH opening in the meantime.

Photo Friday: National Building Museum, A Place for Beginnings and Endings

October 31st, 2008 | Popularity: 19%
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National Building Museum

This week’s photograph is of The National Building Museum , in Downtown, Washington, DC, which became famous this year for an ending, to a historic presidential campaign. From the Museum’s about page:

The Museum is, however, much more than a repository of things, beautiful and intriguing though they may be. It is above all a forum for the development, exploration, and exchange of ideas. Created by an act of Congress in 1980, the National Building Museum has become one of the world’s most prominent and vital venues for informed, reasoned debate about the built environment and its impact on people’s lives

When I toured the interior, it was being set up to celebrate the beginning to a new relationship, in the gorgeous grand hall.

National Building Museum

And for my ongoing curiosity about the city, the model for the City’s master plan used until the 1970’s was on display as well as an exhibit describing our transportation history. Washington, DC, like many cities, was slated to have interstate freeways coursing through it in the 1960’s, but thanks to the activism of its diverse residents, this never happened, for the benefit of all who enjoy its beauty today.

Washington DC Master Plan

Free gift with every purchase from Apple, Inc., every search from Google, Inc., and every amazing education from UC Berkeley: Equality

October 26th, 2008 | Popularity: 27%
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I am a customer of the first two organizations and an alumnus of the third. I thank the faculty and especially my fellow students at the University of California for teaching me to appreciate the value of diversity where I work and where I live.

To recap the data that I linked to in this mini-photo essay:

All three organizations agree (here, here, and here) that their positions are based on their interest in supporting diverse communities that can compete locally and globally. The best organizations and communities in the world see diversity as an asset, which is why I work for one, and why I live in one. Respect creates the most powerful stickiness there is.

Photo Friday: Diverse communities …

October 10th, 2008 | Popularity: 21%
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support the health of everyone….

IMG_3582.JPG IMG_3575.JPG

…are strong,

Fiesta DC 08 Fiesta DC 08

fun to live in….

Adams Morgan Day - 32

…and beautiful.

Fiesta DC 08

From the top:

(support the health of everyone) AIDS Walk Washington 2008, sponsored by Whitman-Walker Clinic (that’s the US Treasury Department in the background of Pennsylvania Avenue). I supported the Kaiser Permanente Mid-Atlantic Region team.; (are strong) Fiesta DC 2008, Mount-Pleasant, Washington, DC (60,000 attendees); (are fun to live in) Adams-Morgan Day, Adams-Morgan Neighborhood, Washington, DC; (are beautiful) Fiesta DC 2008, Mount-Pleasant Neighborhood, Washington, DC.

A patient once said to me, “We don’t tolerate diversity where I work. We LIVE diversity.” This Photo Friday is a reminder to live diversity, wherever you are.

Now Reading: Does Diversity Pay? and Defining the Attributes and Processes that Enhance Effectiveness of Workforce Diversity Initiatives

September 16th, 2008 | Popularity: 31%
1 comment

The answer to the question in the post title is Yes.

In the last year or so, I have been challenged and challenged myself personally to understand the impact of workforce diversity, and these scholarly works helped a lot to understand it better. The impact is significant.

The first paper was written by Cedric Herring at the University of Illinois at Chicago and widely reported, both on NPR and in the Washington Post. It is a well-done regression and factor analysis of 251 for-profit business organizations’ performance dependency on racial diversity.

As defined in the paper:

Diversity is an all-inclusive term that extends beyond race and gender and incorporates people in many different classifications. It includes age, geographic considerations, personality, culture, sexual preferences, tenure issues, and a myriad of other personal, demographic, and organizational characteristics. Generally speaking, the term Aworkforce diversity refers to policies and practices that seek to include people within a workforce who are considered to be, in some way, different from those in the predominant group. In the 21st century, workforce diversity has become an essential business concern.

The paper represents a first-of-its kind analysis in that it controls for organization size, region, and age (with the idea that larger organizations typically have more racial diversity in them). And all of the tested hypotheses are statistically significant in the affirmative:

  1. The more racial workforce diversity a business organization has, the greater that business organization’s sales revenue will be.
  2. The more racial workforce diversity a business organization has, the more customers it will have.
  3. The more racial workforce diversity a business organization has, the larger market share it will have.
  4. The more racial workforce diversity a business organization has, the greater that business organization’s profits will be relative to its competitors

The second scholarly work is about the attributes of effective diversity initiatives. Not surprisingly, one of the cornerstones of effectiveness in this area is leadership, and leadership at the executive level. The intermediate outcome, that leads to the important outcomes above are the creation of an organization whose “population of underrepresented minorities experience the firm climate as being open to diversity and feel as if their race will not hinder them from career progression.”

Why is this important?

People like me are interested in the topic of diversity and disparities because we want to grow, learn, and do better every day. We also want to be in environments where we can succeed by performing well for the people we serve. Data shows that most people prefer to live in diverse environments. This information promotes the idea that people probably prefer to do business with organizations that create diverse environments. The data support the idea that leaders who are truly interested in organizational performance are interested in supporting diverse environments.

As mentioned in the second paper, the world’s best companies understand this:

Several Fortune 500 firms (e.g. IBM, Verizon, Pepsico, GE) have experienced sustained success in their efforts to recruit and retain a diverse workforce, making these firms exemplars in diversity management and ripe for future empirical research.

Why is this important for me?

Around the time that this blog post appeared, I was sitting in a Seattle Metro bus on the way home, in one of the front seats, looking at a poster of Rosa Parks placed overhead, celebrating her accomplishments. It was right after Martin Luther King, Jr’s birthday. I knew that in a different time or place, even in 2007, that I’d be sitting in one of the seats in the back. More importantly, those who would come after me would also be asked to sit in the back, if I did not make a sustained commitment. I realized at the moment that there’s a lot of good news out there – so many organizations have made clear commitments to diversity, and are able and willing to hire the best talent regardless of background. Those are the organizations I will always be a part of.

And yes, Kaiser Permanente is one of them.

(see: Kaiser Permanente’s score in the Corporate Equality Index (score: 100%)).


Now Reading: Pew Hispanic Center’s Hispanics and Health Care in the United States

August 17th, 2008 | Popularity: 40%
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Tomorrow I will be in Oakland, California, along with health care leaders from the California Heatlhcare Foundation, California Safety Net Organizations, National Leaders in Patient Online Access in the Safety Net, and other national leaders in the social aspect of the Internet for Americans to talk about patient online access in the health safety net. It promises to be a very interesting day, which I’ll post about here.

The referenced report is one of two recent studies on the impact of the Internet among Latinos in the United States, and among all Californians (next post). They are both timely and useful as we answer the question that I was asked many times while visiting Safety Net medical centers: “Are our patients online?”

Pew Hispanic Center Report: Hispanics and Health Care in the United States: Access, Information and Knowledge

This report describes research performed jointly by the Pew Hispanic Center and Robert Wood Johnson Foundation, and consisted of a bilingual telephone survey of a nationally represented samle of 4,013 Hispanic adults conducted from July – September, 2007.

Highlights from my review

  • 27 % of Latinos report having no usual care provider, the rate is 42 % for those without insurance.According to the CDC, the proportion among Hispanics is more than double that of non-Hispanic whites and non-Hispanic blacks.
  • Language differences are significant: 24 % are English dominant, 35 % are bilingual, 41 % are Spanish-dominant. This has significance with regard to the Internet….only 17% of Spanish-dominant Latinos receive health information from the Internet, compared to 53 % of their English-dominant peers. Interestingly, those of South American descent report a 51 % figure, higher than the figure for Puerto Rican (49%) and Mexico (31%).
  • Fleshing the language issue a bit more: 40 percent of those who get health information from the television get it from Spanish-language stations. For those getting information from radio, 47 % rely on Spanish language radio stations
  • Youth is a factor: 42 % of those aged 18-29 get health information from the Internet.
  • Overall, 35% of Hispanics get their health information from the Internet, far behind television (68%), radio (40%), or a doctor (72%)
  • Also of interest to me is in the demographics of this population, younger than their non-Hispanic cohorts, and with lower rates of chronic disease today (20 % with high blood pressure, compared to 22.4 % Non-Hispanic White, 31.6 % Non-Hispanic Black)
  • And….in terms of health seeking, 41% said the reason they did not have a regular health provider was because they are seldom sick. The impact? Only 62 % of these individuals have had their blood pressure checked in the last 2 years.

What impressed me overall was the impact of language – it reinforces what I saw from my observations way back in November 2007:

Key health care leaders are saying the time for PHRs are now. Based on the Boston visit, I am saying the time for multilingual and culturally relevant PHRs is now.

Obviously, I still believe that, and this is why I am especially excited that one of the organizations presenting to us today is Cambridge Health Alliance (see information about my visits with CHA here), who have launched their personal health record to a population that is predominanly portuguese-speaking.

Without parity in access to quality health information, the concern is that the dependence on the in-person interaction with the health provider is greater for Spanish-dominant individuals than for English-dominant, and therefore the risk is greater that needed preventive care will not happen if they do not have a usual health care provider. The data appear to bear this out. It is worth thinking – if you did not have your blood pressure checked in the last 2 years, how would you be able to reassure your family about your ability to provide for them with a healthy heart? Should these individuals wait for their organs to be damaged, or should they have an equal chance at providing for themselves and their families with healthy hearts, brains, and kidneys? Thank you to the Pew Hispanic Center and Robert Wood Johnson Foundation for informing these questions.


Now Reading: Who’s Your City?: How the Creative Economy Is Making Where to Live the Most Important Decision of Your Life, by Richard Florida

July 24th, 2008 | Popularity: 36%
6 comments

The world is not flat; place matters.

I couldn’t agree more with the latest work by Richard Florida. This book looks at the importance of place not only in the global economy but in a person’s life. I personally had a good idea that this made a huge difference some time ago, despite living and working in a world where colleagues work for organizations for which home base is irrelevant.

On this, my 300-day DCVersary, I can confirm that my experience bears this out. Moving from one of the smaller “mega-regions” (Cascadia, Portland, Seattle, Vancouver, 9 million people, $260 billion light-based regional product) to the second largest one in the world (Bos-Wash, Boston-Washington, DC, 54 million people, $2.2 trillion LRP) has undeniably made a significant difference in everything I do, even in a technology-related occupation. As Florida describes, people cluster:

(There is) the tendency of creative people to seek out and thrive in like-minded groups, and (there is the) self-perpetuating economic edge that comes from doing so.

Florida does a good job of reviewing the evidence that place matters, and the idea that its impact on personal and professional happiness has been underemphasized. He combines original research as well as data currently available to create a compelling picture of both the importance of place and the factors about it that matter. One of the interesting explorations in the book is about the personality of cities – extroverted people and agreeable people tend to be localized east of the Mississippi, where “open to experience” people tend to be localized to the coasts, with dominance in California and Bos-Wash (okay, maybe the extroversion doesn’t stretch as far east as DC, and maybe the “open to experience” doesn’t stretch as far South, but I’m pretending they do – you always see the best in something you like).

Throughout, It’s nice to imagine where you might “fit” but also how your own experience stacks up, because an important criteria of a place its aesthetic.

I have been using a curious measure for the past few years to judge aesthetic, the “touch-down” measure. It is, “In what city do you say to yourself, ‘I’m home,’ when the plane touches down on the runway.” I think you can’t fake that. Alternately, it’s the city that when the plane touches down, you say to yourself, “I can’t believe I don’t live here.”

I give strong kudos to Florida for acknowledging the role of diversity and tolerance in a place, not just for minorities, but for all people. He says:

It’s not about tolerance for tolerance’s sake. As my previous research has shown, places that are intolerant simply do not grow. And, as the Place and Happiness Survey confirms, people in intolerant places are less happy and less fulfilled than those in tolerant an open-minded ones.

This finding is similar to research that shows the same thing about organizations. As a patient said to me a very long time ago, “We don’t tolerate diversity (within the organization I work for). We LIVE diversity.” That describes a place that has a better chance of thriving, and one that most people (including me) want to be involved with.

A book by an author that writes a blog is a better read

It is worth mentioning that as I read the book, the positive impact of Florida having experience writing a blog came across, because (a) he brought his personal experiences and those of his colleagues into the story and (b) he crowd sourced several of his ideas, bringing in commentary from blog entries. This made for a much more engaging read, and I can’t help thinking that without this experience, the work might feel less connected to the experience of real people. I think this is an interesting way that blogging is changing traditional publishing because those who blog are forced to become more personal in their communication to be successful. I like it. A lot.

And the winner is…

I have experience living in three mega-regions described in the book: Bos-Wash, Nor-Cal, Cascadia and it was interesting for me to compare the decisions I’ve made with the characteristics of each. All of them offer so much. My recent experience with Bos-Wash has been, well, fantastic, both in terms of livability, ability to be extroverted, and exposure to diverse populations and cultures. Nor-Cal scores high in my book as well as it shares many of the livability and diversity attributes, as well as strong dominance in technology and innovation. Cascadia was definitely enjoyable for the time I spent there.

Who’s Your City? Feel free to post your experiences…

Photo: “She met every ambition she set out to conquer”

June 22nd, 2008 | Popularity: 17%
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Go Mama Go

Go Mama Go

This week’s photograph is of the storefront of Go Mama Go!, a local and vital landmark, opened by Noi Chudnoff in 1999. I have never met Ms. Chudnoff, but I learned about her shortly after moving to Washington, when she died after a fall at a local hospital while awaiting surgery. She was weeks away from her 60th birthday. Ribbons tied by grieving members of the community in November, 2007 are still attached to the gate.

Members of the community marched in this year’s Capital Pride Parade (photograph here) to remember Noi, and it was a reminder of the impact a person can make in their community when they are present, and the greater impact that occurs when they are suddenly taken away.

What are the parades your patients will be a part of during their lives, and how can you make sure they are able participate in every one, in good health, with their family and community?

Building on a tradition of inclusion. Kaiser Permanente leader tapped for diversity award.

June 22nd, 2008 | Popularity: 14%
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EMC’s Employer Managed PHR; TimeDriver Web Scheduling App; Fletcher Allen Signs for an EHR

April 26th, 2008 | Popularity: 100%
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I have been intrigued by EMC’s work in managing an employee personal health record – it seems above and beyond (in a good way) how an human resources function and grow and support talent. Also, time to upgrade Office for Mac. It went OK. I’ll update “my own CIO” tools list in the near future.

Photo: Bear Added Riches in Trust for Mankind

April 12th, 2008 | Popularity: 47%
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I walked past this sign, welcoming people to Pomona College, in Claremont, California. As our profession thinks about broadening consumer health informatics to help more people (from diverse backgrounds and parts of our society), we should remember to share the added riches of our learning, experience, and ideas for improving health care in trust for mankind. More innovation happens when more is shared, not less. This includes what we did well with, and what mistakes we made.

Pomona College Pomona College Pomona College

AMA on NPR; Patients judge quality by presence of an EHR; CCHIT Expansion Plans for 2009

April 5th, 2008 | Popularity: 82%
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Photo Friday: Remember

March 28th, 2008 | Popularity: 26%
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This is a community where there are visible reminders everywhere to recommit yourself to what’s important.


The Reflecting PoolThe Reflecting PoolThank You

Remember

I just read that at the exit of the headquarters of the business maverick ING Direct National Bank, employees see a sign that says, “Did Today Really Matter?”

Now Reading: Addressing The Lack Of Diversity In The Health Professions (Health Affairs)

March 28th, 2008 | Popularity: 31%
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413 Grumbach K, Mendoza R. Disparities In Human Resources: Addressing The Lack Of Diversity In The Health Professions. Health Aff. 2008;27(2):413-422. [Accessed March 27, 2008].

This is a nice analysis of solutions from the Family and Community Medicine Team at University of California, San Francisco, to support diversity in the health professions, which unfortunately have not yet reached levels comparable to the general population, especially in allopathic medicine.

There are two concepts that reinforce that this is not just an issue for health care, it is an issue for society, and the people and businesses that depend on a strong health care system:

The business case highlights the customer service and competitive advantages to the health industry of having a workforce that is culturally and linguistically attuned to the increasing diversity of the nation’s health care consumers.

and

A wide group of organizations—including the AAMC and other health professions educational organizations, higher education institutions, consumer groups, and Fortune 500 companies—contributed amicus briefs and other documents in support of the University of Michigan in Grutter v. Bolinger, signifying a more concerted effort to identify and organize stakeholders interested in supporting diversity efforts.

Many physicians, myself included, work in the most downstream parts of this ecosystem, and it’s therefore helpful to consider that there are places we can be to create a more effective care system for everyone. From my travels to date, it’s clear to me that these are worthy investments of my physician colleagues’ expertise. None of us enjoy waking up to a world where the quality of health care is dependent on things other than the fact that you are a human being.

Photo Friday: Welcome to Target

March 15th, 2008 | Popularity: 16%
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This week’s photo is of the Columbia Heights Neighborhood in Washington, and its brand new big box tenant. As I pointed out in today’s deli.ico.us links, there are lots of feelings about what a big box retailer does for a community and a city. Several other retailers are about to open their doors as well, in this, one of the most diverse communities in America.

Note that spring has arrived. It’s gorgeous.

Columbia Heights
Target Columbia Heights

Getting out of IT prision through employee asset management; DC still growing up

March 15th, 2008 | Popularity: 64%
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March 12th through March 13th:

Photo Friday: Good Morning Eureka Valley, San Francisco

March 7th, 2008 | Popularity: 17%
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I am in California this week, and spending some time in the bay area following my visit to San Diego for Health 2.0. This photo celebrates another community that celebrates diversity, my favorite kind. You can see Sutro Tower in the background. Enjoy.

Eureka Valley

Photo Friday: Harris Teeter and Advertising in the Capital

February 29th, 2008 | Popularity: 36%
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I like how the advertising is different here, and I pay attention to advertising because it says something about the people who live here, and what can I say, I like to live in a place where people make things happen. In Seattle, advertising is more lifestyle oriented. Here it is more policy oriented, and I snapped a few shots of my favorite car company who are apparently doing a metro station “domination” (that’s the word the execs use) at Union Station, much as Kaiser Permanente did a very nice domination of Powell Street BART over the holidays (with a very cool nod to Kaiser Permanente’s excellence in supporting diversity).

The fun part is figuring out what’s behind this and what policy issue might be up for grabs that would make Toyota want to impress their commitment to the U.S. economy at this time. If anyone in the know knows, feel free to post a comment.

I’m adding one photo of the brand new Harris Teeter that’s about to open in my neighborhood. Apparently artsy photos are popular among the DC Flickr crowd. It’s a Web2.0 thing I guess.

Toyota posters

Toyota posters

Harris Teeter Kalorama

History of Airline Marketing; Going Pharma-free for CME; Closed-Journal Publishing

February 21st, 2008 | Popularity: 43%
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February 15th through February 16th:

The first few links are from the history of diversity in various industries’ and their impact on quality, affordability, and safety.

Now Reading: Working the Skies, by Drew Whitelegg

February 19th, 2008 | Popularity: 25%
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It was interesting to juxtapose a book about the ideals of a profession (See: Now Reading: A Fortunate Man) with one about a profession in transition. “Working the Skies” is about the world of the flight attendant, and in contrast to “Femininity in Flight,” is more about the contemporary world of flight attendants, told from their perspective.

That story is one about a job that was created as a temporary assignment and then grew up to be a profession in an industry that has both high emotional significance to society, and that struggles every day.

» Read more: Now Reading: Working the Skies, by Drew Whitelegg

Better walking in DC; BIDMC going LEAN?; CEO Blogging; Best Companies 2008

February 7th, 2008 | Popularity: 71%
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February 4th through February 6th:

Now Reading: Femininity in Flight: A History of Flight Attendants, by Kathleen Barry

January 29th, 2008 | Popularity: 29%
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21Rftaeamnl. Aa Sl160 I became interested in this book as the story of a profession that started from scratch in the 20th Century, whose ranks grew from a population of a social minority – women in the workplace. In many ways, the story of flight attendants parallels the stories of other health professionals, including physicians and nurses. In my own medical school, which opened for business in 1967, you could walk along the “wall of fame” and at a glance see how the number of women in each class grew from year to year. It was only in the year after mine that there were as many women as men in the entering school class.

I have also grown up in the Jet age, and in an era where a lot of legal rights that minorities now have, have been in place. I recently visited the National Partnership for Women and Families, where I saw legislation that that group helped to enact, including the Pregnancy Discrimination Act and the Family Medical Leave Act. When I saw the physical representation of these laws, and the years that they were enacted, it was a powerful reminder to me that a lot that we take for granted today took a lot of work by dedicated individuals to make them part of society.

It was with this interest that I learned about the history about the flight attendant profession.

» Read more: Now Reading: Femininity in Flight: A History of Flight Attendants, by Kathleen Barry

Photo: Woman aircraft worker, Vega Aircraft Corporation, Burbank, Calif. Shown checking electrical assemblies (LOC)

January 17th, 2008 | Popularity: 20%
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The Library of Congress has begun uploading an incredible collection of photographs to Flickr, like this one. It seems most have no restrictions on publication. This photo taps into the interest in diversity in the workplace and the contribution that everyone makes to a better society.

Photo: DC Police Supporting Their Community

January 8th, 2008 | Popularity: 14%
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These photos are taken from the Dupont Circle Citizen’s Association meeting, which was held in the incredibly beautiful International Eastern Star Temple, formerly the Perry Belmont Mansion, in Dupont Circle.

The first photograph is of DC Police Chief Cathy Lanier, the city’s first permanent female police chief, addressing the community about crime concerns in the neighborhood. I thought she did an excellent job of leading the discussion and was really impressed with both her experience (17 years of policing) and her leadership style. As a student of management systems, it’s great to see that the Police Department has projects and strategy and plans to fight crime, just as any business does to please its customer. Just as that famous carmaker, they have an interest in using automation correctly, keeping their officers as close to the public as possible, and working upstream to prevent crime. They also support diversity by having special units available to the muticultural communities of the City. It was cool to see and hear.

The police chief herself has a remarkable story of ascendancy as well which is inspiring to fans of diversity like me.

The second photograph is of an officer spending some time with sheet music while the program was getting ready to begin. I am sure this session came at the end of a long day for many.

The team explained why certain crimes happen, for example, that robberies are more prevalent because they are higher yield than drug dealing. There were little bits of “Information Therapy” like this throughout that helped me be more empowered. In the midst of my education, a directive came across loud and clear:

Wearing an iPod or talking on a cell phone while walking down the street says two things about you; that you are not paying attention, and that you have something that others want.

This was reemphasized to me by community members I spoke with. For me, this is a different kind of directive than, “don’t use a Blackberry in meetings,” because it’s about personal safety and the safety of people I share this neighborhood with.

I will heed the advice and be the citizen I aspire to be.

DC Police Chief Lanier Addresses the Dupont Circle Citizens Association

DC Police Officer and Sheet Music

First recorded spam; Physician Blogs; Enjoying culture of DC Neighborhoods; Empowering staff; LEAN definitions

December 24th, 2007 | Popularity: 44%
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December 24th:

HIT before HIE; Questions about physician oversupply; Retail Clinics; Washington struggles with HIV

December 18th, 2007 | Popularity: 39%
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December 13th through December 14th:

Managing my Google identity; Digital Footprints report from Pew Internet & American Life

December 17th, 2007 | Popularity: 14%
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Susannah Fox, one of the most influential researchers in the work I do, sent me the latest report from the Pew Internet & American Life Project, Pew Internet: Digital Footprints, which is very timely for me.

I wrote recently on this blog about the value of Google Juice as opposed to PubMed citations (with the belief that the former is more important than the latter today), which comes with it the need to manage one’s identity online, in a world that is less controlled than PubMed. The report comes out coincidentally at a time when I have been looking at my digital footprint. As my name is on the unique side, it’s more likely that I will be Google-recognizable. This is a double-edged sword – on the positive side, it’s easy to find me and the things I am working on. On the not so positive side, it’s easy to find criticism about me, if it exists. From that perspective, I would propose the words of William Swanson (allegedly), “If you are not criticized, you may not be doing much.”
» Read more: Managing my Google identity; Digital Footprints report from Pew Internet & American Life

79 Day DCVersary, a Hug-In, the Dupont Circle neighborhood

December 13th, 2007 | Popularity: 44%
1 comment

I missed the 60 Day mark due to travel, so this is the 79 day DCVersary. Still a green light, and greater appreciation for this environment by the day. In what other community do people respond to intolerance by staging a hug-in?

There’s a few stray links below about a recent report on RHIOs, and new “innovation” in ISPs accessing the code within Web pages for their customers – a new first.

Links for December 11th through December 12th: