Adoption and spread of innovation; The E=MC2 of Customer Loyalty; Meetings are Not Always Bad
10 May
Posted by Ted Eytan as del.icio.us bookmarks
Tags: adoption, care_experience, cme, diffusion, HBR, LEAN, loyalty, meetings, nemawashi, satisfaction, Twitter, wordpress
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- An Exploration of Technology Diffusion — HBS Working Knowledge -
- The New Math of Customer Relationships - Which comes first though, customer (patient), or employee (provider) satisfaction in this equation?
- Endless Meetings Speed Up the Pace of Change on the Gemba - Sometimes spending more time to achieve consensus is worth it. I am now wary of the excessively timed meeting.
- Tumblog in WordPress - my own personal Twitter? - D’Arcy Norman dot net - Grand unification for wordpress and Twitter? Interesting to think about…
- What is the World Café? - An interesting conversational process. Could it replace traditional CME? I think something should…
- Diffusing Management Practices within the Firm: The Role of Information Provision - The eternal issue of diffusion
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Popular: May
- A Few Links Regarding the Continuity of Care Record (CCR) Standard
- My Definition of Health 2.0 : The Transition to Personal, Participatory Health Care
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- Giving a great presentation from Al Gore; Genie Industries LEAN approach; Wisdom of Patients Paper
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- The Patient is Still the Focus: 21st Century Family Medicine in Sebastopol, California
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- Application of the Toyota Management System across Group Health Cooperative (02/08)
- Blogs in Health Care (California Healthcare Foundation, 12/07)
- Do it Yourself Diagnosis on the Web (NPR Talk of the Nation, 12/13/07)
- Engaging Patients and Communities Using Health InformationTechnology (03/08) Video-Windows Only
- Engaging Patients and Their Communities Using HIT (Johns Hopkins Medicine,02/08)
- Group Heath trolling cyberspace to learn what patients think | Seattle Times (05/08)
- Helping Patients Plug In - California Healthcare Foundation (06/08)
- iHealthBeat Perspective Article: Ending Secrecy (4/08)
- National Library of Medicine Presentation “8 Years and 150,000 Patients” (05/08)
- Northern California HIMSS: Personal Health Records, December, 2007
- PHR Conference (Markle Foundation), December, 2006
- University of Washington Colloqium, Health Informatics, October, 2006
- What Healthcare Could Learn from Amazon - ClickZ
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- Presentation: From PHRs to Participation (A little inspration back and forth at AHRQ)
- Patient Online Access in the Safety Net: James Kahn, MD's slides
- My Own CIO: What Applications are on my iPhone 3G
- Stepping Through a Patient's Experience with Hypertension: Maintaining control (yearly recheck)
- Voice of the Customer: Impact of patient online access (or lack thereof)
- Voice Of the Customer (VOC)
- Clay Shirky at Web 2.0 Expo SF 2008 - "where do you find the time?"
- JAMA: It's Official - there's tension between older and younger physicians
- Now Reading: "Why Work Sucks and How to Fix It: No Schedules, No Meetings, No Joke--the Simple Change That Can Make Your Job Terrific" (Cali Ressler, Jody Thompson)
- Patient Online Access in the Safety Net: Hilary Worthen, MD's Slides
- Photo Friday: Friend Request Accepted
- Health Affairs Blog: Mark Leavitt "not magical just practical"
- Patient Online Access in the Safety Net: Ted's Slides
- Sheraton Palace Picketing -- Palace Hotel and Hall of Justice
- Why HIEs Succeed and RHIOs Languish « Chilmark Research
- CHAPTER 305 OF THE ACTS OF 2008: Massachusetts
Recent Comments
- Ted Eytan: Excellent, Betty, thank you! And how
- Betty Rider, FACHE: Hi Ted, Sinc you've shown me yours,
- Ted Eytan: Right on Graeme, Any organization that is
- Graeme Thickins: Ted, thanks for the mention of
- Ted Eytan: Well said, Jay - I think
- jay m.: I find that I can easily
- e-Patient Dave: So, Mr. Action, are YOU going
- Ted Eytan: Awesome - a little action research
- Ted Eytan: Alex, Thanks (I am looking intto twitterlator
- Alex Sicre: Lets compare Apps to Apps!
- e-Patient Dave: Okay, I went and commented there.
- e-Patient Dave: p.s. When I saw your simple
- Ted Eytan: Whoops, forgot to post the link
- Ted Eytan: Hey Dave, I'm all about just in
- Ted Eytan: Hey Dave, On #1, Those are really
- Dave deBronkart: > Would you entertain taking a
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Most Commented
- Health 2.0 Definition, Version 2 (25)
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- Involving Patients: Her (Diana Forsythe's) paper should be inscribed on cubicle walls... (12)