Adoption and spread of innovation; The E=MC2 of Customer Loyalty; Meetings are Not Always Bad
10 May
Posted by Ted Eytan as del.icio.us bookmarks
Tags: adoption, care_experience, cme, diffusion, HBR, LEAN, loyalty, meetings, nemawashi, satisfaction, Twitter, wordpress
Popularity: 40% | no comments: add one
- An Exploration of Technology Diffusion — HBS Working Knowledge -
- The New Math of Customer Relationships - Which comes first though, customer (patient), or employee (provider) satisfaction in this equation?
- Endless Meetings Speed Up the Pace of Change on the Gemba - Sometimes spending more time to achieve consensus is worth it. I am now wary of the excessively timed meeting.
- Tumblog in WordPress - my own personal Twitter? - D’Arcy Norman dot net - Grand unification for wordpress and Twitter? Interesting to think about…
- What is the World Café? - An interesting conversational process. Could it replace traditional CME? I think something should…
- Diffusing Management Practices within the Firm: The Role of Information Provision - The eternal issue of diffusion
How not to lead Geeks; Being a Chief Inspriation Officer
10 Jan
Posted by Ted Eytan as del.icio.us bookmarks
Tags: care_experience, commonwealth, communication, disruption, employment, IT, laboratory, Leadership, LEAN, management, pathology, physicians, primary_care, productivity, Software, toyota, transparency
Popularity: 75% | no comments: add one
- Providence Health Care - What’s New - Providence Legacy Project, St. Paul’s Hospital, Mount Saint Joseph Hospital, St. Vincent’s Hospitals, Arbutus, Brock Fahrni Pavilion, Heather, Langara, Holy Family Hospital, Youville Residence - The project has yielded great results, with an 87 per cent drop in the time from blood collection to the time of arrival in the lab, and a 45 per cent decrease in turnaround time from blood collection to result reporting.
- Primary Care And Health System Performance: Adults’ Experiences In Five Countries — Schoen et al., 10.1377/hlthaff.w4.487 — Health Affairs - Information about access and secure e-mail use, as well as quality measures across several countries.
- How NOT to lead geeks - This is an interesting post, although I think the title is at odds with the content (this is about leading people who develop great things for society). It adds more information to the LEAN idea that people are not the problem, it’s process.
- Toyota passes Ford as No. 2 in U.S. sales - Toyota’s ability to have humility in this situation is something a healthcare organization would be envious of.
- Running a hospital: Looking back after six years at BIDMC - I liked this. Compliment: It represents Hansei in a good way. Constructive Criticism: Thinking about applying LEAN to be more direct in the communication. Overall: More people should do this.
- Your New Title: Chief Inspiration Officer - I think I want to be this. Actually I think I try to be this. And I love it.
Recent Comments
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Popular: May
- A Few Links Regarding the Continuity of Care Record (CCR) Standard
- My Definition of Health 2.0 : The Transition to Personal, Participatory Health Care
- Mobile applications for illness managment; Historical Scientific Misconduct; A Good LEAN Summary
- Giving a great presentation from Al Gore; Genie Industries LEAN approach; Wisdom of Patients Paper
- The RUC Speaks of Medical Home;Gathering Data on Hypertension;HealthPlan-Hospital Conflict in Arizona
- The Patient is Still the Focus: 21st Century Family Medicine in Sebastopol, California
- Flip this A3 : Project Plan for Connectivity for California Consumers
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- Press / Presentations
- 5 1/2 Reasons Why Patients and Families….(06/2008)
- American Board of Internal Medicine Forum, Yountville (07/08)
- Application of the Toyota Management System across Group Health Cooperative (02/08)
- Blogs in Health Care (California Healthcare Foundation, 12/07)
- Do it Yourself Diagnosis on the Web (NPR Talk of the Nation, 12/13/07)
- Engaging Patients and Communities Using Health InformationTechnology (03/08) Video-Windows Only
- Engaging Patients and Their Communities Using HIT (Johns Hopkins Medicine,02/08)
- Group Heath trolling cyberspace to learn what patients think | Seattle Times (05/08)
- Helping Patients Plug In - California Healthcare Foundation (06/08)
- iHealthBeat Perspective Article: Ending Secrecy (4/08)
- National Library of Medicine Presentation “8 Years and 150,000 Patients” (05/08)
- Northern California HIMSS: Personal Health Records, December, 2007
- PHR Conference (Markle Foundation), December, 2006
- University of Washington Colloqium, Health Informatics, October, 2006
- What Healthcare Could Learn from Amazon - ClickZ
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- Photo Friday: Washington, DC is the first North American city to launch bike sharing
- Presentation: From PHRs to Participation (A little inspration back and forth at AHRQ)
- Patient Online Access in the Safety Net: James Kahn, MD's slides
- My Own CIO: What Applications are on my iPhone 3G
- Stepping Through a Patient's Experience with Hypertension: Maintaining control (yearly recheck)
- Voice of the Customer: Impact of patient online access (or lack thereof)
- Voice Of the Customer (VOC)
- Clay Shirky at Web 2.0 Expo SF 2008 - "where do you find the time?"
- JAMA: It's Official - there's tension between older and younger physicians
- Now Reading: "Why Work Sucks and How to Fix It: No Schedules, No Meetings, No Joke--the Simple Change That Can Make Your Job Terrific" (Cali Ressler, Jody Thompson)
- Patient Online Access in the Safety Net: Hilary Worthen, MD's Slides
- Photo Friday: Friend Request Accepted
- Health Affairs Blog: Mark Leavitt "not magical just practical"
- Patient Online Access in the Safety Net: Ted's Slides
- Sheraton Palace Picketing -- Palace Hotel and Hall of Justice
- Why HIEs Succeed and RHIOs Languish « Chilmark Research
- CHAPTER 305 OF THE ACTS OF 2008: Massachusetts
Recent Comments
- Ted Eytan: Excellent, Betty, thank you! And how
- Betty Rider, FACHE: Hi Ted, Sinc you've shown me yours,
- Ted Eytan: Right on Graeme, Any organization that is
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- Ted Eytan: Well said, Jay - I think
- jay m.: I find that I can easily
- e-Patient Dave: So, Mr. Action, are YOU going
- Ted Eytan: Awesome - a little action research
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- e-Patient Dave: p.s. When I saw your simple
- Ted Eytan: Whoops, forgot to post the link
- Ted Eytan: Hey Dave, I'm all about just in
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Most Commented
- Health 2.0 Definition, Version 2 (25)
- My Definition of Health 2.0 : The Transition to Personal, Participatory Health Care (17)
- PCHIT in California; Kaiser Permanente HealthConnect Online Leadership Meeting (13)
- The Health 2.0 Definition : Not just the Latest, The Greatest! (12)
- Involving Patients: Her (Diana Forsythe's) paper should be inscribed on cubicle walls... (12)