I’m breaking the “photo is usually from Washington, DC” informal rule this week, which I do occasionally when I find something visually compelling elsewhere, in this case the beautiful LEED Gold certified Kaiser Permanente Antelope Valley Medical Office Building.
Opened in 2014, it combines the science of wind flow studies, high technology and personalized health care, and connection to the community through locally sourced art, site placement, and visual cues (poppies, pinwheels, butterflies).
We got to visit with eye surgeon Diana Shiba, MD (@DianaShibaMD) who came to visit us in Washington, DC previously:
Rest of the photographs below + a video flyover here. Enjoy this trip to the future.
In 2016, the symposium, held in Universal City, California, hosted the first member led (not member participated) session at this Contuing Medical Education accredited event.
(And not to worry, we fulfilled all the CME requirements, even with a member-led session, and some we didn’t have to, including being 100% Pharma Free)
It was also the first national (rather than regional) LGBTQ Health Symposium for Kaiser Permanente.
When Cadence Valentine hosted a conversation with our members on stage, they did it on the day that health policy finally aligned with science – after an 80+ year mismatch, in front of 350 of the most passionate therapists, nurses, doctors, health leaders in the universe.
The topics included what the health system needs to do, now, not just to keep people from getting killed, not just to keep people alive, to help them thrive.
What a wonderful opportunity, on this historic day, to see the future in the context of the people who deserve to live it well.
I’d also like to comment on another thing I saw – the spontaneous, authentic recognition of the care teams by their patients from the stage, with those care teams in the audience. I know many of these nurses, physicians, therapists. They bring 100% of themselves to their work in this space, in professions that are just learning what LGBTQ health care is, much less able to recognize them for it.
Since the symposium covered all of LGBTQ, I learned a lot about Kaiser Permanente’s PrEP program. It’s the largest in the world. At one point the leaders of programs in three service areas did a roll call of new HIV infections:
#KPLGBTQ16 roll call : KPSF, KPSunset, KPWestLa – zero new HIV infections, largest PrEP program in the world.
It’s incredible what we can do when we put our minds, and our human spirit to things, isn’t it 🙂 .
Still so much more to do
In 2016 there is greater dissatisfaction with the status quo, expressed openly in the room.
This includes the way we address our members/patients when they come to see us; keeping them informed of changes and improvements in services available; connecting them to each other and to services closer to where they live, work, learn, play.
This is good. I see a future where we will prevent unnecessary suffering and demonstrate through action what it looks like when health care learns to love better, which is totally happening.
There aren’t another 350 members, nurses, physicians, and health leaders who I would have rather spent this historic day with. If you didn’t get to appreciate the future with your patients in the wake of this news, I encourage you to. It’s the key to you being the best nurse, Doctor, therapist for the people you serve.
I think the theme from interacting with the people here is that innovation is hard, and (not but) there is a lot of passion. It’s really helpful to hear the scripts that organizations use to either support or control (or is it “center”?) innovation. A lot of them sound the same, almost down to the word. To me, that validates the existence of a network like this.
Lantern is a project that Kaiser Permanente is undertaking to gain insight into the diverse experiences, challenges, and goals of being a transgender person in our current society and use that insight to better design health and care resources and experiences for our transgender members.
For the past several years I have been working with our members, staff, nurses, doctors, leaders, communities on the journey to support the total health of all of the populations we serve, which includes people who are transgender. It’s the way of Total Health.
This is, for me, an opportunity to learn to do that better, via human-centered design approaches, with a great team, supported by a great organization that is ready to lead in providing transgender person health care.
And by lead, we mean by being great collaborators, community citizens, respectful partners with our members, their loved ones, and their communities. The team, led by Dana Ragouzeos and Katherine Duong, has a ton of experience in human centered design across a swath of projects and vulnerable populations + the curiosity to learn more. Check out the Consultancy’s portfolio online – it’s fantastic and engaging.
The project is under the umbrella of health care quality improvement, which means that there are important (and required) protections in place around the confidentiality of the work, the findings, and the people who we learn from, similar to health care itself. These protections bring safety for the people who we engage, and credibility of the work. We’re here to improve the health and lives of the people we serve – that’s the goal. I may speak of progress in the work, but won’t post any protected information.
This flyer will start going out to recruit subjects for the field work. Feel free to circulate it yourself, add comments to me below, and follow-along here. Hashtag is #KPLantern, the project will go through May, 2015. The Kaiser Permanente Center for Total Health team (@KPTotalHealth) will be participating along with the Consultancy.
We’re here because we support the total health of 9.5 million people. The prize, though, is the 316 million Americans who will find themselves so lucky to be in a country and community enriched by someone they know who is L,G,B,T,Q, in good health, and achieving their life goals.
The name of this project comes from two places. The first is the location where a team of passionate people dreamed it up, on the corner of Eastern Lantern and Golden Lantern in Dana Point, CA at the 2014 Permanente Executive Leadership Summit. The second is the fact that this is a unique opportunity for us to shine light on a population that has not been holistically served by the health care system. We have the opportunity to illuminate real, inspiring opportunities.
Transgender person care wasn’t on the map when Kaiser Permanente’s first hospital was created in 1933, but the values that created this work were. It’s in our DNA 🙂