Patients demand: ‘Give us our damned data’ – CNN.com. Regina Holliday, Jen McCabe’s work highlighted on CNN, at DCA airport (people meet where they can in this web2.0 world…)
Posts Tagged ‘73cents’
Patients demand: ‘Give us our damned data’ – CNN.com
January 18th, 2010 | Popularity: 4% 0 comments | Leave a replyNow Reading: Proposed CMS Rule for EHR Incentives (from a patient access perspective)
January 10th, 2010 | Popularity: 9% 18 commentsI love rules and regulations, and I don’t mean that sarcastically, because a rule or a regulation isn’t a rule or regulation. It’s the way the will of the people is executed. Once I began to see rules and regulations that way, i appreciated them as windows, small puzzles, into the minds of the people who are trying to solve a problem.
The corollary to all of this is that whenever someone says to me, “The rule says X, do Y,” my response is “let’s go read it together.” My “read the regulation yourself’ approach is very important, because it’s likely that the approach to satisfying the rule depends on knowing the care process and what the problem being solved was/is. The goal is not to satisfy the rule, after all, it’s to solve the problem that created the rule.
With that in mind, I read the CMS Proposed Rule: Medicare and Medicaid Programs; Electronic Health Record Incentive Program , and my annotations are below (comments are bolded in parens). The front part is about the problems to be solved, the back part is about paying for the problems to be solved. With that in mind, I focused more on the front part.
As it says in the title of the post, the perspective I am bringing is about patient access to their health care information:
I find the rule to be encouraging in most areas (really):
- It validates the inpatient setting as the next frontier of patient access to their health care information (avoiding the 73-cents-type disasters that happen during many hospitalizations today).
- It promotes use of the After Visit Summary.
- It sets a time limit on patient access to their health data of 96 hours. Better late than never.
It’s discouraging in some areas:
- It says patient’s can’t have automated access to all of their diagnostic test results after 96 hours of finalization, just lab tests. Imaging and pathology aren’t included in the definition of lab tests. Same goes for progress notes, too. It appears that they can “request” the other testing and that these need to be delivered in 48 hours. So, maybe this is functionally equivalent? If a reader could review the pages and comment that would be helpful to me – This is somewhat confusing to me.
- It perpetuates and codifies federal discrimination against lesbian, gay, bisexual, and transgender Americans in EHR implementations. I know this is bigger than a CMS rule, however, the written word in this rule promotes practices that ensure that these Americans will continue to experience disparities that will ultimately cost them and our nation good health and productivity. A leader in the last Administration once said to me, “We know this is a problem, we are just not allowed to address it.” Well, we should be allowed to now….(and if anyone reading this has some ideas for me, let me know, I’m happy to assist)
Also, on costs, the studies that it uses to base costs of EHR implementations do not include patient portals. These have usually been funded on top of these estimates. That’s what I think. I don’t know if that changes anything about the incentive payments. It just may affect how people perceive the cost of implementation of a full meaningful use EHR.
I’m not planning on submitting this information as comments to CMS, but you are welcome to copy-pasted as you see fit if you are going to, and finally, as it says on my About page, the views expressed here are my own and not of any organization I am affiliated with.
You’ll see a stream of consciousness in my notes, keep that mind. Feel free to comment, and to follow my example, read the rule yourself, it’s worth it if you care about this.
• Highlight, page 16
The American Recovery and Reinvestment Act of 2009 (ARRA) (Pub. L. 111-5) was enacted on February 17, 2009
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These provisions, together with Title XIII of Division A of ARRA, may be cited as the Health Information Technology for Economic and Clinical Health Act” or the “HITECH Act.”
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CMS and ONC have been working closely to ensure that the definition of meaningful use of certified EHR technology and the standards for certified EHR technology are coordinated. “Meaningful use” is a term defined by CMS and describes the use of HIT that furthers the goals of information exchange among health care professionals. In an upcoming interim final rule, ONC will identify the initial set of standards and implementation specifications that EHR technology must implement, as well as the certification criteria that will be used to certify EHR technology, and will further define the term “certified EHR technology.”
• Highlight, page 18
in the original Medicare program or hereinafter referred to as Medicare Fee-for-Service (FFS)
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The HITECH Act creates incentives in the Medicare Fee-for-Service (FFS), Medicare Advantage (MA), and Medicaid programs for demonstrating meaning EHR use and payment adjustments in the Medicare FFS and MA programs for not demonstrating meaningful EHR use.
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ONC will be defining certified EHR technology in its upcoming interim final rule and we propose to use the definition of certified EHR technology adopted by ONC.
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For these sections, the EHR reporting period may be any continuous 90-day period within the first payment year and the entire payment year for all subsequent payment years.
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For example, for payment year 2011, an EHR reporting period of March 13, 2011 to June 11, 2011 would be just as valid as an EHR reporting period of January 1, 2011 to April 1, 2011. An example of an unallowable EHR reporting period would be for an EP to begin on November 1, 2011 and finish on January 31, 2012.
• Highlight, page 28
Moreover, as discussed later in this proposed rule, we will require EPs and hospitals to demonstrate meaningful use by meeting certain performance thresholds (for example, EPs will need to use CPOE for 80 percent of all orders, and hospitals for 10 percent of all orders)
• Highlight, page 29
For the first payment year, therefore, we propose that the EHR reporting period will be any continuous 90-day period within the first payment year. However, beginning in the second payment year we see no compelling reason not to seek the most robust verification possible. Therefore for the second payment year and all subsequent payment years we propose the EHR reporting period be the entire payment year.
• Highlight, page 29
For example, allowing an EHR reporting period to begin as early as July 3, 2010 would allow an eligible hospital to successfully CMS-0033-P 30 demonstrate meaningful use on October 1, 2010, the first day of FY 201
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Due to the operational challenges presented and the statutory requirement to avoid duplication of payments to the extent possible, we are proposing that the earliest start date for EHR reporting period be the first day of the payment year.
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We propose to define at §495.4 the term “meaningful EHR user” as an EP or eligible hospital who, for an EHR reporting period for a payment year, demonstrates meaningful use of certified EHR technology in the form and manner consistent with our standards (discussed below).
• Highlight, page 34
In developing its recommendations, the HIT Policy Committee considered a report entitled “National Priorities and Goals” (http://www.nationalprioritiespartnership.org/uploadedFiles/NPP/08-253- NQF%20ReportLo%5b6%5d.pdf) generated by the National Priorities Partnership, convened by the National Quality Forum (NQF). Of the national health care priorities set forward by the NQF report, the HIT Policy Committee chose as priority areas patient engagement; reduction of racial disparities; improved safety; increased efficiency; CMS-0033-P 35 coordination of care; and improved population health to drive their recommendations. Those recommendations are available electronically at http://healthit.hhs.gov.
• Highlight, page 35
coordination of care; and improved population health to drive their recommendations
• Highlight, page 35
Section V. of this proposed rule discusses the current adoption rates of HIT
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Therefore, we propose to create a common definition of meaningful use that would serve as the definition for providers participating in the Medicare FFS and MA EHR incentive program, and the minimum standard for EPs and eligible hospitals participating in the Medicaid EHR incentive program.
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meaningful use of certified EHR technology should result in health care that is patient-centered, evidence-based, prevention-oriented, efficient, and equitable.
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We are considering updating the meaningful use criteria on a biennial basis, with the Stage 2 criteria proposed by the end of 2011 and the Stage 3 definition proposed by the end of 2013.
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Stage 1: The Stage 1 meaningful use criteria focuses on electronically capturing health information in a coded format; using that information to track key clinical conditions and communicating that information for care coordination purposes
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Stage 2: Our goals for the Stage 2 meaningful use criteria
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encourage the use of health IT for continuous quality improvement at the point of care and the exchange of information in the most structured format possible, such as the electronic transmission of orders entered using computerized
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Stage 3: Our goals for the Stage 3 meaningful use criteria are, consistent with other provisions of Medicare and Medicaid law, to focus on promoting improvements in quality, safety and efficiency, focusing on decision support for national high priority conditions, patient access to self management tools, access to comprehensive patient data and improving population health.
• Highlight, page 42
We intend that Medicaid EPs and eligible hospitals who qualify for an incentive payment for adopting, implementing, or upgrading in their first payment year would follow the same meaningful use progression outlined below as if their second payment year was their first payment year.
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Table 1 outlines our proposal to apply the respective criteria of meaningful use for each payment year (1st, 2nd, 3rd, etc.) for EPs and eligible hospitals that become meaningful EHR users before 2015. Please note that nothing in this discussion limits us to proposed changes to meaningful use beyond Stage 3 through future rulemaking. TABLE 1: Stage of Meaningful Use Criteria by Payment Year * Avoids payment adjustments only for EPs in the Medicare EHR Incentive Program. ** Stage 3 criteria of meaningful use or a subsequent update to the criteria if one is established through rulemaking.
• Highlight, page 48
CMS and ONC have carefully reviewed the objectives and measures proposed by the HIT Policy Committee. We found many objectives to be well suited to meaningful use, while others we found to require modification or clarification. In our discussion we will focus on those areas where our proposal is a modification of the recommendation of the HIT Policy Committee.
• Highlight, page 49
We also removed the phrase “etc.” We believe that the level of ambiguity created by “etc” is not appropriate for Federal regulations.
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For Stage 1 criteria, we propose that it will not include the electronic transmittal of that order to the pharmacy, laboratory, or diagnostic imaging center.
• Anchored Note, page 49
CPOE
Wow, no electronic transmittal required of the order?
• Highlight, page 50
We describe a “problem list” as a list of current and active diagnoses as well as past diagnoses relevant to the current care of the patient. (The first official definition of an electronic problem list I have seen)
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emographics: preferred language, insurance type, gender, race and ethnicity, and date of birth
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Record the following demographics: preferred language, insurance type, gender, race and ethnicity, and date of birth. We note that race and ethnicity codes should follow current federal standards published by the Office of Management and Budget
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Record the following demographics: preferred language, insurance type, gender, race and ethnicity, and date of birth. We note that race and ethnicity codes should follow current federal standards published by the Office of Management and Budget (http://www.whitehouse.gov/omb/inforeg_statpolicy/#dr).
• Highlight, page 50
We do not propose to include the objective “Record Advance directives.” (Looking at the rationale, I wonder if this decision is politically driven, based on events of the summer of 2009. I think it’s reasonable to ask that an EHR store a patient’s wishes for life sustaining care, and unforunately a lot of EHRs do this very poorly, resulting in lots of confusion and poor outcomes when they are least needed by stressed patients and families.)
• Highlight, page 51
plot and display growth charts for children 2 – 20 years, including BMI. This is a modification to the HIT Policy Committee recommendation to require eligible professionals to record vital signs: height, weight, blood pressure and calculate BMI. We added “plot and display growth charts for children 2 – 20 years, including BMI” to the objective recommended by the HIT Policy Committee, as BMI itself does not provide adequate information for children. (Interesting example of CMS going beyond what was recommended; I understand the rationale – meaningful use looks like a back door for guideline implementation)
• Highlight, page 52
Generate lists of patients by specific conditions to use for quality improvement, reduction of disparities, research, and outreach. (unfortunately, LGBT status is not respected as a vulnerable population in the rule due to well-described federal discrimination against this group, so this group will be completely passed over in benefitting, even though the data shows clearly that they suffer disparities in the health care system – this should be changed)
• Highlight, page 52
Send reminders to patients per patient preference for preventive/follow-up care. Patient preference refers to the patient’s choice of delivery method between internet based delivery or delivery not requiring internet access. (First mention of patient access! Noted, page 52)
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It does not include the electronic transmittal of that order to the pharmacy, laboratory, or diagnostic imaging center in 2011 or 2012. (So, basically, the EHR is a typewriter for these types of orders in 2010)
• Highlight, page 55
We note that race and ethnicity codes should follow current federal standards published by the Office of Management and Budget (http://www.whitehouse.gov/omb/inforeg_statpolicy/#dr).. (Note exclusion of lesbian, gay, bisexual, transgender Americans in the group of people experiencing disparities)
• Highlight, page 57
We believe greater clarification is required around the term clinical decision support. We propose to describe clinical decision support as health information technology functionality that builds upon the foundation of an EHR to provide persons involved in care processes with general and person-specific information, intelligently filtered and organized, at appropriate times, to enhance health and health care. (Okay, this definition as operationalized in health care typically means “not including the patient” when “persons involved in care processes” are discussed. Not sure if this is a huge deal, but in the future, perhaps a clinical decision support rule might be one aimed at patients rather than doctors/nurses)
• Highlight, page 58
The second health outcomes policy priority identified by the HIT Policy Committee is to engage patients and families in their healthcare. The following care goal for meaningful use addresses this priority: ( smile )
• Highlight, page 58
For purposes of all objectives of the Stage 1 criteria of meaningful use involving the disclosure of information to a patient, a disclosure made to a family member or a patient’s guardian consistent with Federal and State law may substitute for a disclosure to the patient.
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Provide patients with an electronic copy of their health information (including diagnostics test results, problem list, medication lists, allergies) upon request. CMS-0033-P 59 Consistent with the HIT Policy Committee’s recommendations, we propose the following additional clarification of this objective. Electronic copies may be provided through a number of secure electronic methods (for example, personal health record (PHR), patient portal, CD, USB drive).
• Highlight, page 59
Consistent with the HIT Policy Committee’s recommendations, we propose the following additional clarification of this objective. Electronic copies may be provided through a number of secure electronic methods (for example, personal health record (PHR), patient portal, CD, USB drive). (The so-called “PDF is okay” clause)
• Highlight, page 59
Provide patients with timely electronic access to their health information (including lab results, problem list, medication lists, allergies) within 96 hours of the information being available to the EP. Also, consistent with the HIT Policy Committee recommendations, we propose the following additional clarification of this objective. Electronic access may be provided by a number of secure electronic methods (for example, PHR, patient portal, CD, USB drive). Timely is defined as within 96 hours of the information being available to the EP either through the receipt of final lab results or a patient interaction that updates the EP’s knowledge of the patient’s health. We judge 96 hours to be a reasonable amount of time to ensure that certified EHR technology is up to date. We welcome comment on if a shorter or longer time is advantageous. (Hmmm…4 days. It’s certainly better than never. Where does imaging and pathology fall into this time frame?)
• Highlight, page 59
We do not propose to include the objective “Provide access to patient-specific education resources upon request.” (This seemed confusing to me from the start, I understand the rationale – I think providing the raw information is going to drive this happening, that’s where the focus should be anyway, in my opinion)
• Highlight, page 60
Provide clinical summaries for patients for each office visit. Changed from encounter to office visit. The HIT Policy Committee recommended the objective “ Provide clinical summaries for patients for each encounter.” We believe this objective requires further clarification in order make the distinction that it is not meant to apply to alternative encounters such as telephone or web visits. As a result, we propose to revise this objective to “Provide clinical summaries for patients for each office visit.”
• Highlight, page 60
As a result, we propose
• Highlight, page 60
Provide patients with an electronic copy of their health information (including diagnostic test results, problem list, medication lists, allergies, discharge summary, procedures), upon request. Consistent with the HIT Policy Committee’s recommendations, we propose the following additional clarification of this objective. Electronic copies may be provided through a number of secure electronic methods (for example, Personal Health Record (PHR), patient portal, CD, USB drive). (PHR in the inpatient setting is made possible by this – excellent)
• Highlight, page 60
Provide patients with an electronic copy of their discharge instructions and procedures at time of discharge, upon request.
• Highlight, page 61
By “diagnostic test results” we mean all data needed to diagnose and treat disease, such as blood tests, microbiology, urinalysis, pathology tests, radiology, cardiac imaging, nuclear medicine tests, and pulmonary function tests. (Excellent, this means that imaging and pathology are included in the definition of diagnostic testing. They are currently not considered the same as “test results” in many organizations for the purpose of sharing. This ends that distinction – however further down, we go back to “lab tests” for patient sharing, excluding imaging and path. Let’s not do that.)
• Highlight, page 62
Examples would include an insurance company that covers the patient or a personal health record vendor identified by the patient. (This hints at interoperability in Stage 1 – “personal health record vendor” identified by the patient – does this override the 96 hour delay discussed above?)
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We propose to describe medication reconciliation as the process of identifying the most accurate list of all medications that the patient is taking, including name, dosage, frequency and route, by comparing the medical record to an externally list of medications obtained from a patient, hospital or other provider. (Wow, a single definition for medication reconciliation. This is significant)
• Highlight, page 63
Provide summary care record for each transition of care or referral. (A net add by CMS , was not in the initial HIT Pol objectives explicitly, just referred to)
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The patient’s health care team communicates with public health agencies. The goal as recommended by the HIT Policy Committee is “communicate with public health agencies.” We found this goal to be somewhat ambiguous, as it does not specify who must communicate with public health agencies. We propose to specify “the patient’s health care team” as who would communicate with public health agencies. (Below this there are some specifics – this looks like a lot to accomplish)
• Highlight, page 64
The fifth health outcomes policy priority is to ensure adequate privacy and security protections for personal health information. The following care goals for meaningful use address this priority: Ensure privacy and security protections for confidential information through operating policies, procedures, and technologies and compliance with applicable law. Provide transparency of data sharing to patient. (What will the objective be for the last bullet point? Reading with anticipation. I read further down and couldn’t find the measurable objective spelled out, unless “provide transparency” is referring to the items above in patient access)
• Highlight, page 66
For each of these measures utilizing a percentage and the reporting of clinical quality measures, we propose at §495.10 that EPs and eligible hospitals submit numerator and denominator information to CMS. We invite comment on our burden estimates associated with reporting these measures (see section III. of this proposed rule). (This is where we get into numbers)
• Highlight, page 68
we are proposing all measures be limited to actions taken at practices/locations equipped with certified EHR technology. (So if part of the practice is not using an EHR, that doesn’t go into the count)
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We are proposing that to be a meaningful EHR user an EP must have 50 percent or more of their patient encounters during the EHR reporting period at a practice/location or practices/locations equipped with certified EHR technology. (But practices can’t limit EHR use to a subset of their organization to collect the incentive based on percentages, let’s see how this plays out with patient access)
• Highlight, page 72
EP/Eligible Hospital Objective: Maintain an up-to-date problem list of current and active diagnoses based on ICD-9-CM or SNOMED CT® EP/Eligible Hospital Measure: At least 80 percent of all unique patients seen by the EP or admitted to the eligible hospital have at least one entry or an indication of none recorded as structured data. (This is good for patients – there are many products out there that create crosswalks between these codes and searchable terms on the Internet, and in the future, the actual codes themselves will be the best search terms – let’s get away from “patient friendly” conversions)
• Highlight, page 74
EP/Eligible Hospital Objective: Maintain active medication list. EP/Eligible Hospital Measure: At least 80 percent of all unique patients seen by the EP or admitted by the eligible hospital have at least one entry (or an indication (I don’t see how this supports maintaining the list accurately or having the patient confirm its accuracy, I’ll keep reading – and sure enough, reconciliation events are discussed later on)
• Highlight, page 78
The numerator for this objective is the number of unique patients seen by the EP or admitted to an inpatient facility/department (POS 21) that falls under the eligible hospital’s CCN during the EHR reporting period who have all required demographic elements (preferred language, insurance type, gender, race, and ethnicity, date of birth and, for hospitals, date and cause of death in the case of mortality) recorded as structured data in their electronic record.(I’m going to say this because I have a feeling no one else will, sadly, and that is that sexual minority status should also be recorded as a demographic – all of the concerns/fears that go with recording this have already been addressed in getting us to the place where we record ethnicity and race, if there’s disagreement on this point, I’d like to hear it)
• Highlight, page 83
EP/Eligible Hospital Objective: Generate lists of patients by specific conditions to use for quality improvement, reduction of disparities, research, and outreach. EP/Eligible Hospital Measure: Generate at least one report listing patients of the EP or eligible hospital with a specific condition. (Not very robust – “create a list of patients once” – I’ll keep reading, this is Stage 1)
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EP Objective: Send reminders to patients per patient preference for preventive/ follow-up care EP Measure: Reminder sent to at least 50 percent of all unique patients seen by the EP or admitted to the eligible hospital that are 50 and over (Messy – the hospital would send preventive care reminders? What about the patient’s primary physician? This one seems a little un-supportive if not threatening to good primary care. I have a feeling that hospitals would rather not be accountable for this task, but I could be wrong…) (Corrected 1/12/10 – this is an EP measure, not a hospital measure, this is clarified in the IFR document – I am still confused about the insertion of ‘eligible hospital’ in the requirement)
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Research has shown that decision support must be targeted and actionable to be effective, and that “alert fatigue” must be avoided. (Actually, Research has not shown that “alert fatigue” must be avoided – the alert fatigue part of this sentence has been thrown in, but it has no basis in evidence that I know of, e.g. that alert fatigue exists when the alerts are accurate. Feel free to correct me on this point.)
• Highlight, page 89
EP Objective: Provide patients with an electronic copy of their health information (including diagnostic test results, problem list, medication lists, and allergies) upon request Eligible Hospital Objective: Provide patients with an electronic copy of their health information (including diagnostic test results, problem list, medication lists, allergies, discharge summary, and procedures), upon request. EP/Eligible Hospital Measure: At least 80 percent of all patients who request an electronic copy of their health information are provided it within 48 hours. (Great. This will prevent another 73 cents disaster. Diagnostic tests does include radiology and path as discussed above. Progress notes are not included, though, why not? They should be)
» Read more: Now Reading: Proposed CMS Rule for EHR Incentives (from a patient access perspective)
When can patients have their data?
December 15th, 2009 | Popularity: 6% 12 commentsWhat a challenging conversation this can be.
Kudos and sincere thanks to the National Partnership for Women and Families and its hosted Consumer Partnership for eHealth for hosting the discussion entitled ““How Access to Information Can Empower Patients and their Caregivers” yesterday. It was the right place, right time, right group of people. I think we nearly split the atom.
e-Patient Dave in his post on e-patients.net did a nice job of summarizing the feeling on the part of the patients in the room, so I’ll just post what was going through my mind here.
After showing the images that I previously posted on this blog (you can see them here), a question was asked about sharing of lab results, imaging results, physician notes, and the like.
As you can see from Dave’s review of things, there appeared to be a difference of opinion about “when.”
The problem I see with the response of “yes, they should have their results; however…” or “yes they should see their data, but…” is that it reminds me of so many conversations I have had that go something like this:
“Ted, minorities (such as yourself) should have equal rights, no question about that. Just not now.”
That’s the reality I have lived, and I think for someone who is struggling to be respected in our health care system, this is how responses like the above can come across, as Dave’s blog post shows. This is why I turned to Dave and Regina and asked them to provide their personal experience, which they did, and very passionately so.
Instead of wondering,”Should the doctor see the results first?” let’s ask a deeper question: “When can patients have their data?” And…in more and more health systems, the answer is “whenever they want it,” with off-the-charts satisfaction on the part of patients and clinicians.
Yesterday really helped me understand that this is not going to be an easy conversation, however, I’m happy to participate in it, and invite the patient to be in the room while it is happening.
Why? Because I may have gone to medical school, but I have not yet had stage 4 metastatic renal carcinoma or cared for someone who has.
Presentation (with the patients): Beyond the PHR to engage patients – WHIT 5.0
November 10th, 2009 | Popularity: 3% 2 commentsI wrote about moderating this panel previously, and today it happened. Here are my introductory slides, including the very first tweet of each panelist!
I asked every member of the audience to write a question or comment down on a notecard. I’m going to scan those in and allow panelists to answer them online, to continue the conversation.
Here’s where you can find everyone, and thanks for bringing your perspective today:
A Widow Paints A Mural To Protest Health Care : NPR
November 10th, 2009 | Popularity: 2% 1 commentA Widow Paints A Mural To Protest Health Care : NPR – National Public Radio covers Regina Holliday’s 73 cents mural, on “All Things Considered”
73 cents dedication on Vimeo
October 26th, 2009 | Popularity: 2% 1 comment73 cents dedication on Vimeo – Video of the dedication of the 73 Cents Mural, Washington, DC, October 21, 2009
73 cents dedication from Jamie Crausman on Vimeo.
“73 Cents” Mural Dedication, Tonight, Washington, DC
October 20th, 2009 | Popularity: 3% 7 commentsDear Friends,
I just wanted you to know that at 8:15 pm on Tuesday, October 20th (The National Day of Hope and Remembrance) we will be dedicating the mural “73 Cents” in honor of the memory of Fred Holliday. We will meet by the mural in the CVS parking lot at 5001 Connecticut Ave. I am asking everyone to bring either a flashlight or a candle. We plan to light the mural with at least 45 beams of light to represent the estimated 45,000 American people who died last year do to lack of medical access. We will be singing songs from Buffy The Vampire Slayer- The Musical Episode, “Once More, With Feeling.” Fred wrote his dissertation on Buffy and I can think of no better way of remembering him. I have no idea how many people will show up. We could have a small gathering or a flash mob. Please attend if you can. If attending is not an option please tweet or blog about it.
Thank You, Regina
Regina Holliday Paints Mural to Show Health Care Woes
October 2nd, 2009 | Popularity: 6% 3 commentsRegina Holliday Paints Mural to Show Health Care Woes – October, 2009: Story on AOL news about the 73 Cents mural.
As I was quoted in the article, I believe this is a national monument to patient empowerment.
How would you counsel this patient?
September 29th, 2009 | Popularity: 5% 0 comments | Leave a reply
This 2:45 clip from this week’s “Brothers and Sisters” dramatizes one of the most difficult experiences patients and physicians face in health care (make sure you watch the whole clip).
I was struck by the way the physician pre-counseled Calista Flockhart’s character:
- Should she have provided information differently?
- What should she have said if the result from the test wasn’t going to come back the same day?
With this vignette and another on 30Rock that I posted about previously, I imagine that the shows are trying to show a real view of health care, and also, for those who have experienced these situations, the hope that maybe the way things are today could be different.
This may be especially true now that we know that 7.1 % of abnormal tests in general and a percentage of abnormal imaging results may go unreported to patients.
It will be interesting to watch as this story unfolds if the character and her family are as involved in the care as they want to be. Will the pathology result be available to the patient and her family online?
The Art of Health Reform | Medicine and Society
September 28th, 2009 | Popularity: 6% 0 comments | Leave a replyThe Art of Health Reform | Medicine and Society – Colleague Rahul Parikh, MD (also a physician at Kaiser Permanente) writes about the 73 Cents mural in Washington, DC
“What are PHRs Good For?” : Presentation at AHRQ Annual Conference September 14, 2009
September 15th, 2009 | Popularity: 7% 3 commentsAttached below are the slides from the presentation I gave yesterday at the Agency for Healthcare Quality and Research Annual Conference, entitled “PHR’s What Are They Good For?“
An important thing I learned about yesterday’s session is that it was the first ever annual conference session in AHRQ’s history that was not moderated by an AHRQ staff member or grantee. This speaks to the openness with which AHRQ is approaching this content.
Slides (click on any to see full size and go backward and forward):
The room was full but not packed; however, some of the most important and influential people in my growth and development as a supporter of patient empowerment were present, including Pat Sodomka, from the Medical College of Georgia, Josh Seidman, from the Center for Information Therapy, and fellow panelists John Moore and James Hereford, from Chilmark Research and Group Health Cooperative, respectively. In addition, new influencers Regina Holliday and Christine Kraft were also present, taking time from their busy schedules to be there for patients everywhere. I was allowed to tell Regina Holliday’s story to this audience, a great honor.
In any event, the packed-ness of a room doesn’t matter to me anymore; the conversation and learning now happens socially after the event. So, any presentation I prepare is designed to start a conversation in the room and far beyond it.
If you’re read my writings, I think PHRs are good for a lot of things, and with great thanks to the following organizations, I was able to present actual data showing how personal health records change care for the better, reactively and proactively:
- Kaiser Permanente Internet Services Group
- Kaiser Permanente Internet Services Group – Web Analytics
- Kaiser Permanente Utility for Care Data Analysis
- Kaiser Permanente HealthConnect and kp.org SmartBook for Value Realization and Optimization (and related data from the Colorado, Southern California, and Northwest regions)
- Pew Internet and American Life Project , with on-the-spot-help from the informative Susannah Fox
Also, the videos show in this presentation are available on demand, on the Kaiser Permanente YouTube channel. Feel free to view at your leisure.
To support the request to produce a 508-compliant presentation, I have uploaded one to slideshare (link below). Of course, all comments and questions are welcome.
My photograph is Picture of the Week – BMJ international Print Edition
September 14th, 2009 | Popularity: 4% 2 commentsBMJ.com – “Picture of the Week” – 73cents – My photograph of the 73cents Mural, produced by Regina Holliday, is published as British Medical Journal’s International Print Edition Picture of the week.
With the transparency that comes with blog publishing, I will state that I’ve requested official permission from BMJ to publish this image; I’m still waiting for a response. Given that this has already been published at e-patients.net and I’ve linked to the PDF above, I hope I’ll be allowed to keep the image here. The choice to include Ms. Holliday’s work has a lot of impact on promoting patient empowerment.
Follow-up: Permission has been granted by the British Medical Journal to publish this image here.
YouTube: Regina’s chart mural
September 11th, 2009 | Popularity: 3% 0 comments | Leave a reply
This is the beginning of a documentary about the 73 cents mural / monument, in Washington, DC. I’ve written about this previously – finally, a place to physically take people to engage them about the idea of empowering patients. See what you think about Regina’s story.
Woman Paints Mural Depicting Husband’s Fight for Health Care|ABC 7 News
September 11th, 2009 | Popularity: 3% 1 comment- Woman Paints Mural Depicting Husband’s Fight for Health Care|ABC 7 News – Local ABC News story about the 73 cents mural (video)
Sharing Test Results With Patients – Vanderbilt
August 24th, 2009 | Popularity: 3% 3 commentsThank you to Jonathan Wald, MD, to pointing me in the direction of this video. It is about Vanderbilt School of Medicine’s patient portal, which in and of itself is impressive. However, the story about a patient finding an abnormality and changing the course of his care as a result is very impressive. See what you think. How would you like lab, radiology, and pathology test results delivered to you, and when?
73 Cents : A New Monument to Patients, in Washington, DC
August 22nd, 2009 | Popularity: 8% 6 commentsIt’s no secret that Washington, DC, is home to monuments of great leaders, who, through their positions, helped our country grow and thrive.
A great discovery for me since living here is that Washington, DC, is also home to monuments built by its residents based on their experiences, often devastating, in the hope of creating a better society for everyone. It could be that our tight geography and extroversion as a region contribute to this, and it’s responsible for a lot of learning that happens just by walking down the street. (I’ve blogged about some of the ones I’ve seen here previously)
I just returned from visiting a new monument, entitled “73 Cents”:
Here is a panoramic view:
For the technologically adventurous, here’s a Quicktime Virtual Reality View:
“73 Cents” was painted by Regina Holliday, who I met in May, 2009, and refers to the cost-per-page, of her husband’s medical record, which she requested from the hospital where he was cared for, and received after a 21 day wait. There’s a photograph of it from my May blog post.
The images in the mural are stunning. They include health care professionals with hands tied behind their back, child’s play blocks with the acronyms known to people in the health information technology world, and a note written by Fred Holliday while dying that reads, “Go After Them Regina, Love Fred.” (What else do you see, and what does it make you think of?)
Many of these bring back memories of the failures of the health care system I observed, and it’s situation in a neighborhood relatively far from the medical establishment here is a reminder that any one of us could be a Fred Holliday one day.
Part of the theme of “73 cents” is to provide patients and families access and involvement in their care, so they can improve it for themselves and those who come after them.
Besides the monuments themselves, another great thing about DC is the number of colleagues, co-workers, and friends who come to visit this region’s exemplary health institutions, go to its national conferences, and speak with its national leaders. This monument is best seen in person, and I’ll recommend that people include a visit here as part of their other work to improve health care while in Washington, DC. It will help all of us reflect on what we are here for and how we hope to make things different for patients moving forward.
The great thing is the people who live here really believe that we can make things different, that’s why we’re the epicenter of health care transformation. Come join us.
By the way, Regina maintains a blog of her work that you can subscribe to here. In addition, you can download these photos from Flickr and use as you wish. There are additional photos of Regina completing this work here.
Now Reading: Frequency of Failure to Inform Patients of Clinically Significant Outpatient Test Results
July 1st, 2009 | Popularity: 8% 7 commentsThis is a wonderful and well-timed study that has significant implications in the era of the Electronic Health Record and the Personal Health Record. As well done as it was, I would have loved a section of inquiry to be added about “the impact of patient and family access on test result notification.” Read on…
It’s impressive that in 2009, believe it or not, there really aren’t firmly established processes for handling information about test results. A lot of what is done today is bred from custom, such as the infamous “no news is good news,” which the authors found was the protocol in 8 out of 19 medical practices studied. Everyone who likes this approach to test result notification, please raise your hand….
With that background the study team started at a very low baseline, thinking about what kinds of test results patients should be informed about, in what period of time they should be informed about them, and then analyzed medical records (5305 in all) to see if theoretical best practices were carried out., and about 7.1% of the time, on average (up to 26.2% in one Academic Medical Center practice), information to patients was not furnished about their abnormal test results. We can imagine what that might mean in a practice whose policy is “no news is good news.”
The authors looked at the impact of having an electronic medical record and found that practices with a “full” electronic medical record were no more likely to have gaps than one without IF they had a good process for managing test results. So, process and workflow trumps technology in this case.
What’s missing in good process?
So, the number of abnormal test results in this study not communicated to patients is alarmingly high. At the same time, I immediately drifted to what’s missing in the process. The authors listed these steps as a good way to manage test results:
- All results are routed to the responsible physician
- The physician signs off on all results
- The practice informs patients of all results, normal and abnormal, at least in general terms
- The practice documents that the patient has been informed
- Patients are told to call after a certain time interval if they have not been notified of their results.
Maybe this is good practice today, but what do our patients and families want in the era of the personal health record and full transparency (73 cents style)? How about this:
Good process for managing test results, patients and families at the center
- All results are routed to the responsible physician and the patient and their proxies, if specified, at the same time
- The physician and the patient and their proxies, if specified, sign off on all results (in a current PHR installation, this might mean verification that the patient has viewed the result…read on)
- The practice informs patients and their proxies, if specified, of the meaning of all results, with specific recommendations to be made based on the information
- The practice documents the shared decision made by the responsible physician and the patient based on the information obtained from results
- Without 1-4 above, the practice reaches out to the patient via the most appropriate means (letter, telephone, secure e-mail) to achieve notification and shared decision-making.
If we think about it – in the era of the personal health record, do we really want to tell patients if they haven’t heard something within a certain time interval, they should call us?
Do we really want to continue a “no news is good news” policy, at the risk of “no news” meaning 7.1% of the time someone may be hurt in the process of care?
I think it’s important to remember that the ultimate reason a test of any kind is ordered in health care is for one reason – “to reduce uncertainty.”
It would be great in a future study to analyze the impact of patients having access to their test results in real-time or near-real time, to see what the rate of failure is, and also dig deeper, at the rate of understanding of what test results mean. This is the sweet spot for physicians and nurses, who excel at using test results to reduce uncertainty in the context of a patient’s overall health.
In terms of whether or not the new/improved “Good process” is more time intensive or not than the regular “Good Process,” I don’t think it is more time intensive. I think this is a great item for discussion in the comments. Let’s talk about the cost-benefit of doing things differently.
It’s worth noting that in the first quarter of 2009 alone, 5,078,442 test results were viewed by Kaiser Permanente patients and/o their proxy individuals on KP’s My Health Manager personal health record. In many of those instances, the test results were delivered to the patient at the same time as the physician. That’s a lot of experience both to tap into, and to understand that the old process is already changed forever for lots of Americans and the teams who care for them.
With thanks to the authors for a timely and useful investigation into an area of health care where we all want to improve.
Meaningful Meaningful Use
June 26th, 2009 | Popularity: 7% 7 commentsA little while ago, I wrote about the experience of a patient, Fred Holliday, whose wife Regina Holliday stimulated a discussion about patient access to recorded health information. Fred Holliday died on June 17, 2009 .
On June 16, 2009, the HIT Policy Committee produced its first recommendations of what Meaningful Use should be. I of course am looking at the proposal from the perspective of patient and family involvement in care, and I think in many ways it is impressive.
It’s useful to think about the HIT Policy Committee recommendation in the context of what the law as written says, which is as follows (page 355-356):
‘(2) MEANINGFUL EHR USER.— ‘‘(A) IN GENERAL.—For purposes of paragraph (1), an eligible professional shall be treated as a meaningful EHR user for an EHR reporting period for a payment year (or, for purposes of subsection (a)(7), for an EHR reporting period under such subsection for a year) if each of the following requirements is met: ‘‘(i) MEANINGFUL USE OF CERTIFIED EHR TECHNOLOGY.—The eligible professional demonstrates to the satisfaction of the Secretary, in accordance with subparagraph (C)(i), that during such period the profes- sional is using certified EHR technology in a meaning- ful manner, which shall include the use of electronic prescribing as determined to be appropriate by the Secretary. ‘‘(ii) INFORMATIONEXCHANGE.—The eligible profes- sional demonstrates to the satisfaction of the Secretary, in accordance with subparagraph (C)(i), that during such period such certified EHR technology is connected in a manner that provides, in accordance with law and standards applicable to the exchange of information, for the electronic exchange of health information to improve the quality of health care, such as pro- moting care coordination. ‘‘(iii) REPORTING ON MEASURES USINGE HR.—Subject to subparagraph (B)(ii) and using such certified EHR technology, the eligible professional submits information for such period, in a form and manner specified by the Secretary, on such clinical quality measures and such other measures as selected by the Secretary under subparagraph (B)(i).
That’s the complete definition in the law.
With that in mind, the thinking of the HIT Policy Committee is inclusive of a policy priority they call “Engage patients and families,” with a fairly reasonable (based on what I know the technology can do) set of objectives and measures for 2011-2015. The way I interpret the thinking in this set, it is that in 2011, patients will begin to read their records online, in 2013 they will begin to write their records online, including via secure messaging with their providers, and in 2015, there will be full real-time access to a personal health record populated with their data.
The measures in 2011 include the use of an after visit summary, which I’ve written about previously, and is relatively easy to measure (and produce, in my opinion).
I think the measures are a nice compromise between what leading edge health care systems can do today versus where all health care systems should be in the future. I’ll also say that this component of meaningful use is likely to help all of the other components be more successful, because they will cause health care systems and providers to see the impact of what they do, through patient reaction. To the patients out there, what do you think?
Coco Kraft and the Village Elders: Medical Facts Mural #1
June 1st, 2009 | Popularity: 20% 1 commentCoco Kraft and the Village Elders: Medical Facts Mural #1 -
Regina Holliday has unveiled her work at Washington, DC’s Pumpernickels Deli. Image courtesy of Christine Kraft.
Is it meaningful if patients can’t use it?
May 28th, 2009 | Popularity: 36% 28 commentsI attended a smallish get together yesterday organized by Christine Kraft to think about Health 2.0 / DC in the epicenter type things, where we thought about some of the trends in social media use, social media use by physicians and medical groups (I got a lot of help on this one), journalists, and finally, a real story about a patient’s experience, here in DC, that really brings to light a problem with a meaningful use definition that doesn’t include “and the patients can see the data.”
I’ve been thinking about the idea that meaningful use must include “patients can see everything” since ARRA came out, and see my first mention of it in the Twittersphere around April 22. I have noticed since then that the idea seems to be picking up steam – initially I was told by some that this would be a “distraction” to the conversation. Now I’m sure that it’s not. Read on…
This is the story of Regina Holliday – it’s really worth a read, and I’ll quote some of it here:
We will fight the good fight. Regina’s USA medical advocacy 2009
Why do we have more transparency in special education law then in medical care? Why do we have more access to information on a box of Cheerios then on a medical chart? Why isn’t there a medical counterpart of the Freedom of Information Act? People tell me just concentrate on your husband, your family. Too many people have quietly done that. Too many wonderful fathers, mothers and children are gone. Too many graves have flowers on them. I will fight. I will not stop. I will not be silenced.
Regina told us her story in person, accompanied by the notebook of her husband’s medical record, which she was only allowed to get on paper, at $0.73 a page:

What struck us so much was the fact that his all started just a few weeks ago on March 27, 2009. A life threatening diagnosis creates an amazing call to action. As we learned about all the different ways that her husband’s care was potentially impacted by lack of information, our mood became more and more somber.
Regina happens to be an artist, and what she’s doing with her experience is as impressive as the challenge that she and her family is facing. At Washington, DC’s Pumpernickels Deli, she’ll be painting a mural of the Medical Facts of her husbands kidney cancer, patterned after the nutritional facts label.
The installation will be large (6 feet tall), in color, and will be permanent. It may just become a monument to information disparity in health care. Regina told us that the mural may be completed by this week. It will be interesting to see the reaction of the community to the art piece.
In the meantime, I still think it’s worth asking:
- Is e-prescribing as meaningful as it should be, if patients and families can’t review what’s prescribed and know what they are supposed to be taking?
- Is interoperability meaningful if it only connects doctors to doctors, hospitals to hospitals, and not patients to their health information?
- Are quality metrics meaningful if patients do not get to see them and use them to make decisions about how their care is delivered?
Finally, if all of the things that are currently being cited as meaningful use not reviewable by the people whom they matter to most, the patient, what’s the incentive for anyone to make sure they are accurate? Everyone prizes accuracy, and the best organizations in the world know that the way to ensure it is to make sure that people who generate information see the impact of what they do.
It reminds me of this quote:
“The key to the success of Ryanair and other low-cost airlines, lies in the way they think about combining processes. Ryanair’s cabin crews also do the cleaning inside the aircraft, so if they make a bad job of it they have to face complaints from passengers. In more traditional airlines the cleaners never see the passengers.”
- Yves Morieux, Boston Consulting Group
Comments, as always, welcome. As well as a trip to the Pumpernickels Deli….
Photo: “She met every ambition she set out to conquer”
June 22nd, 2008 | Popularity: 17% 0 comments | Leave a replyThis week’s photograph is of the storefront of Go Mama Go!, a local and vital landmark, opened by Noi Chudnoff in 1999. I have never met Ms. Chudnoff, but I learned about her shortly after moving to Washington, when she died after a fall at a local hospital while awaiting surgery. She was weeks away from her 60th birthday. Ribbons tied by grieving members of the community in November, 2007 are still attached to the gate.
Members of the community marched in this year’s Capital Pride Parade (photograph here) to remember Noi, and it was a reminder of the impact a person can make in their community when they are present, and the greater impact that occurs when they are suddenly taken away.
What are the parades your patients will be a part of during their lives, and how can you make sure they are able participate in every one, in good health, with their family and community?





