Sounds like you are looking for a social media purist–a doctor or group using social media to connect and engage. What I mean is connecting because it expands the doctor patient relationship beyond the four wall of the office making the doctors life easier and the care they provide better. Many practices and groups focus on the marketing aspects if social media and forget the original purpose if social media —-be social. Strip away everything and what do you have? Two people talking. That’s what makes social media special. Marketing is secondary and if you keep you motivation pure will happen naturally.
It was interesting for me to hear when I was at a recent conference on social media in health care, that an attendee (from non-integrated care) stood up and said, “We’ve discovered that when we have a physician give a lecture and promote it via social media, they are more likely to make an appointment to see that physician.”
The implication from the comment was social media -> physician appointments -> more procedures -> more revenues.
At this moment I had an epiphany regarding the way parts of health care are picturing the use of social media, and it didn’t sit right with me. With that in mind I tweeted the tweet on slide 3 during the conference, and used it to frame the rest of this presentation that I gave, to the social media club of DC in April.
I am getting the opportunity to put some of this interest into action, working with the Kaiser Permanente Sidney Garfield Health Care Innovation Center (@KPGarfield) to put together a technology demo day of social media applications this September that could be used for these purposes (improve relationships, make health care more affordable) instead of some of the current uses. I’ll post on that in a few days, because we are still interviewing potential presenters (usually a total of 6 vendors maximum), and we’re looking for more ideas to create the dream world that Susannah talks about.
In the meantime, take a look, see what you think, comments welcome.
- What does social media mean, in an integrated care system? A conversation at @KPGarfield
- Invasion of the Social Media Body Snatchers, Part III: Sane Use of Social Media by Physician Assistants
- AAPA11 – Unofficial Conference Blog of 2011 meeting of American Academy of Physician Assistants
- Presentation: Why be Social (Media)? @BerkeleyISchool
- Presentation: Social Media, New Technology and Total Health – Nurses are Social