Archive for November 14th, 2008

Query from Everett, Washington: Experience with reimbursed e-visits?

November 14th, 2008 | Popularity: 18%
2 comments

I received this query from fellow family physician, and now successful implementor of an enterprise-wide electronic health record, Matt Mulder, MD, who practices and works at The Everett Clinic, in Everett, Washington:

Hey, I am starting to toy with the idea of E Visits, and getting paid for them. I have heard of few other groups that are making these fly. From your travels, have you come across any fee for service group that is making these work. It appears some third party payors are paying for them – up to $35 per visit. Hope all is well, Matt

I had some ideas of people who I could refer this question to, but wanted to refer it to the readers here, for their ideas. Matt said OK to post here with his name and organizational affiliation. Do you know of groups who are providing reimbursed e-visits and how is it going? Patient, staff, doctor perspectives are welcome…

Let’s help Matt support a patient-centered, results-only patient experience. Please post your ideas in the comments.

Congratulations to the patients and staff at The Everett Clinic on completing their EHR implementation – I see that they now have a link to “My Medical Record” at The Everett Clinic. Great job! Let’s see if Matt can also tell us how that part of things is going…

Using a Private Label Twitter Network for Doctor-Patient Communication?

November 14th, 2008 | Popularity: 33%
12 comments

I just read this article about a new generation of Twitter-like tools that allow organizations to maintain private Twitter networks. So I got to thinking what it might be like if a clinician and their patients set up one such network. Kind of like a group visit. I created a mockup, using Yammer, one of the products. It’s a dialogue between a few patients, with the doctor (or name your health professional) chiming in.

What do you think? Could this paradigm move patient-physician communication to patient-community-physician communication?

Click on the image to see it larger

Yammer Dialogue

Photo Friday: The magic of listening: “We know, but we try our hardest to make it work”

November 14th, 2008 | Popularity: 11%
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We Know, But We Try Our Hardest

This week’s photograph was taken in a well known coffee store, where customer evaluations were posted in a conspicuous place. What would it be like for a medical office to do the same?

“Our patients don’t expect us to be perfect, they expect us to recognize our mistakes quickly.” (that’s not on the sign, it’s my quote)