People-powered customer service & support for Twitter
04 Jun
Posted by Ted Eytan as del.icio.us bookmarks
Tags: chcfb , enterprise2.0
Popularity: 15%
- People-powered customer service & support for Twitter - Example in the Get Satisfaction site, a Web 2.0 way for organizations to work with customers. Interesting to use this within an enterprise, too.
Recent Comments
- "As usual, Ted, I am running..." (Paulanne Balch on Presentation: Web 2.0 for Planning, Change Management, and Communication)
- "Terrific deck. I’ve just done..." (e-Patient Dave on Presentation: Web 2.0 for Planning, Change Management, and Communication)
- "Dave,
Thanks for pointing out the most..." (Ted Eytan on Presentation: Web 2.0 for Planning, Change Management, and Communication)
- "Lots to chew on here.
EVERYONE BE..." (e-Patient Dave on Presentation: Web 2.0 for Planning, Change Management, and Communication)
- more comments..
Popular: June
- Health 2.0 Definition, Version 2
- The Health 2.0 Definition : Not just the Latest, The Greatest!
- High Blood Pressure as a Foundation for Connectivity: Telling The Story Via Cartoon
- Presentation: "5 1/2 Reasons Why Patients and Families Should Be Involved, and 2 1/2 Things You Can Do To Help"
- Project Plan: Connectivity for Californians
- Now Reading: Design Thinking, Tim Brown, Harvard Business Review
- Helping Patients Plug In: Lessons in the Adoption of Online Consumer Tools - CHCF.org
Recent Links
RSS FeedCalendar
| S | M | T | W | T | F | S |
|---|---|---|---|---|---|---|
| « May | Jul » | |||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 8 | 9 | 10 | 11 | 12 | 13 | 14 |
| 15 | 16 | 17 | 18 | 19 | 20 | 21 |
| 22 | 23 | 24 | 25 | 26 | 27 | 28 |
| 29 | 30 | |||||
Photographing Now
Reading Now
Doing Now
- Coworking - there's no listing for DC yet. Who wants to start one. @jenmccabegorman @clinovations ? http://cli.gs/u2U6q5 #
- via Twitter (follow me)
Tags
-
adoption
aetna
ahrq
airlines
AMA
Apple
apple_in_the_enterprise
blogs
Boston
California
California Healthcare Founcation
CCHIT
ccr
chcf
chcfp
cmio
communication
costs
DC
disparities
disruption
diversity
ehr
employer
Employers
employment
enterprise2.0
GenX
GenY
Georgia
google
health2.0
health2con
health_plans
HIT_before_HIE
hoshin_kanri
hypertension
Informatics
innovation
Institute for Family Health
iPhone
Kaiser Permanente
Kaiser_Permanente
Leadership
leadership_blogs
LEAN
listening
location
macintosh
media
medical home
medical_education
medical_home
medications
Microsoft
my own cio
New York
optimism
participation
participatory medicine
patient access
Patient and Family Centered Care
patient voice
patient_access
patient_centered_care
patient_empowerment
patient_involvement
Photos
phr
physicians
presentations
primary care
privacy
purchasers
reimbursement
RHIO
rowe
safety
safety net
Seattle
standards
statistics
toyota
transparency
Twitter
walking
Washington
Web2.0
where we came from
wordpress
Archives
Recent Entries
- Your pedometer's new best friend: Apple iPhone
- Presentation: Web 2.0 for Planning, Change Management, and Communication
- Now Reading: Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top, by Quint Studer
- A Chronology of Brands that Got Punk’d by Social Media
- The Motrin Moms Backlash by the Numbers
- Blog growth slows; more bloggers are bringing home the bacon
- Technorati: State of the Blogosphere 2008
- Workers Get Health Care at the Office - WSJ.com
- Now Reading: The Contribution Revolution: Letting Volunteers Build Your Business
- Insurers Embrace Online Physician Visits, But Doctor Participation Slow To Catch On - iHealthBeat
- Technology, the Workplace, and Obama’s Example
- Query from Everett, Washington: Experience with reimbursed e-visits?
- Using a Private Label Twitter Network for Doctor-Patient Communication?
- Photo Friday: The magic of listening: "We know, but we try our hardest to make it work"
- The Seven Things That Surprise New CEOs
- Right Here Right Now: Ten Telehealth Pioneers Make It Work - CHCF.org
- Twitter is Growing Like Crazy: Up 422% in 12 Months
Recent Comments
- Paulanne Balch: As usual, Ted, I am running
- e-Patient Dave: Terrific deck. I've just done
- Ted Eytan: Dave, Thanks for pointing out the most
- e-Patient Dave: Lots to chew on here. EVERYONE BE
- Murat Cannoyan: Presently, there are bottlenecks with patient
- Ted Eytan: It might be interesting to create
- Jason Bhan: More thoughts - patients sharing ideas/thoughts
- e-Patient Dave: I'm not opposed to the idea
- Ted Eytan: Hi Joe and Sue, So I see
- Joe Kimura: I think this is a very
- Sue Woods: Multiple-user communication is potentially beneficial, and
- Matt Mulder, MD: Thanks Ted for posting this!
- ICMCC Newspage » Blog Archive » Using a Private Label Twitter Network for Doctor-Patient Communication?: [...] between a few patients, with
- Ted Eytan: Shamsha, Thanks for the endorsement of the
- Shamsha Damani: v. neat concept. if one can
- ICMCC Newspage » Blog Archive » “We’re More Aware of People’s Time”: Seeing the impact of an integrated personal health record at Kaiser Permanente Georgia: [...] health record (My Health Manager,
- e-Patient Dave: > incorporating this into your practice Oh
Most Commented
- When physicians are ready to promote patient empowerment / engagement, what do we want them to do? (40)
- Health 2.0 Definition, Version 2 (28)
- New Position (19)
- My Definition of Health 2.0 : The Transition to Personal, Participatory Health Care (17)
- Stepping Through a Patient's Experience with Hypertension: Making the Diagnosis (16)