Well likewise. I learned that the best organizations are good at listening to their customers and promoting expression of the best that they have to offer to their communities. Web 2.0 is great at helping us get better every day, by participating, which is what most people in most organizations come to work hoping to do. Thanks for sharing your expertise as a maverick in the field,

Ted

It was really great to present with you and Lee. I took away many learnings about how to blog in really delicate situations. Banking may not face the life and death situations that you and Lee face, but we share the need for diplomacy in dealing with sensitive subjects.

Thanks for the education.

Keep on Rockin’ in the Free (2.0) World (with apologies to Neil Young)

All right - I’ll keep doing this! I like that Web 2.0 makes health care improvement “democratic.”

The tie in on blogging and e-mail is that several leading edge health systems allow patients to securely e-mail their doctors. However, the content of that communication is just what the patient decides to write proactively to their doctor.

If you take a look at the post I wrote on my allergies, you’ll see that there’s a lot of stuff in there that might be valuable for my doctor to know about if I were to see her about this issue. Maybe in the future I’ll be sending her a secure e-mail if I have questions, but she would only get a small slice of what the experience was for me. I think for her to know the whole story would make a difference in my care. It’s interesting to think about how you/we experience a health issue, and then when we go to the doctor how hard we work to boil things down to what we think they want to know. In the future, maybe they can just know about the whole experience.

Thanks for staying engaged and for the encouragement,

Ted

Keep on blogging! I think that blogs from the learned in the healthcare add tremendous value to information on the web - instead of cluttering it like other blogs. With blogs like yours and George Van Antwerp, one gets to experience conferences, interviews, panel discussions, etc… from someone who is there and has an opinion.

In regards to an RSS feed and UGC, doesn’t this tie back to emailing doctors? With most of the health related social networks, patients and communicating with patients. A few times I have seen an MD in the mix or an Rn moderator add their comments. I think a real value within the EHR, would be for charts or a daily update of how the patient if feeling, reactions to treatment, etc… that the doctor could monitor every once and awhile - or be notified about if a problem were to arise.

I think the EHR that doctor Jay ? from the Health 2.0 conference works with has a feature like this, although I am not entirely sure.