Comments on: An Article that Made an Impact: ROKRs, iPhones, and Health Care http://www.tedeytan.com/2008/01/11/155 e-Health. Patient empowerment. Washington, DC. Thu, 08 Jan 2009 15:54:31 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Ted Eytan http://www.tedeytan.com/2008/01/11/155/comment-page-1#comment-167 Ted Eytan Fri, 11 Jan 2008 19:30:43 +0000 http://www.tedeytan.com/2008/01/11/155#comment-167 Thanks Jay, fellow iPhone user and looking forward to 1.1.3 too! The comment about LEAN Solutions makes me ache for the library.... I sometimes think that Apple may conduct itself in a non-LEAN way, through power of mindshare, rather than through mutual respect, and that may carry things through in the short term, especially with a very customer centered and visionary leader. On the other hand, they work very hard to bring great value to their customer. The "how" that the use to get there is the thing I think we're both curious about.... Thanks Jay, fellow iPhone user and looking forward to 1.1.3 too!

The comment about LEAN Solutions makes me ache for the library….

I sometimes think that Apple may conduct itself in a non-LEAN way, through power of mindshare, rather than through mutual respect, and that may carry things through in the short term, especially with a very customer centered and visionary leader. On the other hand, they work very hard to bring great value to their customer. The “how” that the use to get there is the thing I think we’re both curious about….

]]> By: jay m. http://www.tedeytan.com/2008/01/11/155/comment-page-1#comment-165 jay m. Fri, 11 Jan 2008 17:22:17 +0000 http://www.tedeytan.com/2008/01/11/155#comment-165 I bought my iPhone on the day that they were released, and I've loved it ever since, but, admittedly, I'm somewhat of a geek. What is really interesting is to watch people play with it for the first time, and see just how quickly they learn to use every singly little feature. The focus on ease-of-use is amazing. And not only is it easy to use it on a daily basis, but the maintenance is fantastically simple (speaking of which, bring on firmware 1.1.3). I've looked at the manual exactly one time. I just finished reading "Lean Solutions" and throughout the book I kept thinking of the iPhone as a case study. It's been interesting to hear more about the dynamics between Apple and AT&T. They've had to overcome cultural issues, systems issues, and come to an agreement about how to best thrive as a business: give the customer what they want. I'd be curious to know more about Apple's supply chain and logistics. I've heard that they rely heavily on air shipments from Asia. Also, they have a pretty quick turnaround time on built-to-order computers. I'm curious if they have the same type of system that Dell uses (with big parts inventories) or if they've figured something else out. I bought my iPhone on the day that they were released, and I’ve loved it ever since, but, admittedly, I’m somewhat of a geek. What is really interesting is to watch people play with it for the first time, and see just how quickly they learn to use every singly little feature. The focus on ease-of-use is amazing. And not only is it easy to use it on a daily basis, but the maintenance is fantastically simple (speaking of which, bring on firmware 1.1.3). I’ve looked at the manual exactly one time.

I just finished reading “Lean Solutions” and throughout the book I kept thinking of the iPhone as a case study.

It’s been interesting to hear more about the dynamics between Apple and AT&T. They’ve had to overcome cultural issues, systems issues, and come to an agreement about how to best thrive as a business: give the customer what they want.

I’d be curious to know more about Apple’s supply chain and logistics. I’ve heard that they rely heavily on air shipments from Asia. Also, they have a pretty quick turnaround time on built-to-order computers. I’m curious if they have the same type of system that Dell uses (with big parts inventories) or if they’ve figured something else out.

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